Robert Trainor Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio

Worked in partnership with sales and implementation to ensure on time delivery and service levels were met for onboarding of new customers. Cultivated positive relationships with existing customers to increase satisfaction and retention. Provide onsite and remote problem solving and field support for assigned territory.

Cincinnati, Ohio Area

I helped develop and transition a team of employees from a project team with temporarily assigned employees, to a fully staffed and managed department. I have led a successful team focused on compliance and completion of a Corrective Action Plan with multiple state Departments of Insurance.

Managed a multi state team of adjusters. I was responsible for all response to catastrophe claims in coordination with addition resources and reporting to VP level management. Responded to all inquiries from customers, agents, and regulatory agencies. Worked with sales and underwriting on communication and roll out of new products and endorsements. I was selected to manage a team of adjusters in the claims department in response to claim volume and additional inquiries into closed claims after Hurricanes Katrina and Rita impacted the gulf coast in 2005. We were successful in resolving over 27,000 inquires. Our team model was refined and implemented for any subsequent catastrophic event.

Cincinnati, Ohio Area

Reviewed and provided direction on claims files in excess of adjuster authority and all denials. Trained and developed motorcycle expertise at the adjuster level in support of company wide initiative to lower loss ration from 130% to under 100% in the first year. Managed company Closed Claim Unit that handled additional responses to closed claims after major catastrophes (Hurricanes Katrina and Rita in 2005 and Hurricanes Ike and Gustav in 2008).

Cincinnati, Ohio Area

Multi-line adjuster. Responsible for all aspects of claims investigation, negotiation, and settlements. Handled on site inspections of structure and vehicle inspections. Conducted interviews for liability claims, including commercial and product liability. Coordinated legal involvement on litigated claims. .

Fairfax, Va

Conducted inspections, scene investigations, body shop negotiations and customer in-person interviews. Experienced in assessing damage to vehicles, negotiating repairs with repair facilities, and settling total loss claims. Adept in evaluation and negotiation of bodily injury claims

Master Of Business Administration (Mba)

Bachelor Of Fine Arts (Bfa), Photography