Kyle Patsen Email & Phone Number

Redmond, Washington, United States

Greater Seattle Area

Seattle, Washington, United States

• Owned the Capital Appropriation Request process for global AWS data centers, focused on equipment and construction orders.• Implemented improvements to the review process that reduced duplicative efforts for global teams and streamlined inputs for the review process.• Defined reporting requirements for KPIs used to measure ability to deliver approvals on time, completeness, and meets requirements. These in turn identified gaps that resulted in requirements for future improvements.

Greater Seattle Area

• Supported the launch of AWS Data Exchange service in November of 2019.• Designed, implemented, and launched how AWS Data Exchange provides support to external customers.• Implemented a feedback loop for our customer service team to provide feedback on what is and is not working to ensure that we can continue to delight our customers as the service grows.• Defined internal escalation protocols in the event of escalation from customer impacting issues.• Launched key large… Show more • Supported the launch of AWS Data Exchange service in November of 2019.• Designed, implemented, and launched how AWS Data Exchange provides support to external customers.• Implemented a feedback loop for our customer service team to provide feedback on what is and is not working to ensure that we can continue to delight our customers as the service grows.• Defined internal escalation protocols in the event of escalation from customer impacting issues.• Launched key large providers on the service and assisted in ensuring our customers had a smooth and frictionless onboarding experience in time for launch.• Partnered with the wider AWS Marketplace Technical Account Management team to streamline communication between our two groups and simplify seller experience between the two interfaces.• Provided a single point of escalation in the event of customer issues as a technical subject matter expert on the team.• Onboarded the Business Operations new hires to quickly ramp up to support providers and subscribers on the service.• Supported Healthcare Life Sciences industry vertical with sales activities and onboarding information to simplify provider and subscriber use of the service. Show less

Greater Seattle Area

• Defined and wrote internal documentation to streamline standard operating procedures to reduce the need to dig for information. Key areas of focus were: Seller registration information, transitioning to a new case management system in SalesForce, documentation on supporting new launches that I owned.• Supported sellers for key feature launches on AWS Marketplace: AWS Marketplace Smart Cities Launch, Seller Automated Registration, SaaS Contracts with Consumption Pricing, Italian Listing… Show more • Defined and wrote internal documentation to streamline standard operating procedures to reduce the need to dig for information. Key areas of focus were: Seller registration information, transitioning to a new case management system in SalesForce, documentation on supporting new launches that I owned.• Supported sellers for key feature launches on AWS Marketplace: AWS Marketplace Smart Cities Launch, Seller Automated Registration, SaaS Contracts with Consumption Pricing, Italian Listing Program (InnovateNow!), AWS Marketplace Containers, AWS Marketplace Groundtruth.• Owned AWS Marketplace seller registration and onboarding for sellers looking to list software products on AWS Marketplace.• Reduced time for seller's to register prior to automated seller registration from an average of 40 days down to 7 days.• Acted as a primary point of escalation for seller registration and supporting sellers that encountered difficulties onboarding to AWS Marketplace.• Streamlined publishing of AWS Marketplace seller's products by developing scripts to reduce errors caused by copying and pasting values between fields.• Created metrics that increased cross site work and put a spotlight on key areas for improvement. Show less

Orange County, California Area

• Operated concurrently in a client support functional and development consultant role.• Coordinated with MASYC project team in support and implementation of Oracle JD Edwards 9.2 EnterpriseOne system in accordance to MASYC best practices.• Traveled to client branches to support training and sustained use of new EnterpriseOne system design.• Worked with client upper management to design and document new process protocol and procedures.• Supported clients in… Show more • Operated concurrently in a client support functional and development consultant role.• Coordinated with MASYC project team in support and implementation of Oracle JD Edwards 9.2 EnterpriseOne system in accordance to MASYC best practices.• Traveled to client branches to support training and sustained use of new EnterpriseOne system design.• Worked with client upper management to design and document new process protocol and procedures.• Supported clients in migration to Oracle JD Edwards 9.2 EnterpriseOne Enterprise Resource Planning (ERP) system.• Instructed workshops on effective use of client's new Oracle JD Edwards 9.2 EnterpriseOne installation.• Developed Automation programs to integrate legacy ERP systems with upgraded ERP installation.• Designed and developed Excel Service Management sheets and integration.• Developed Excel metrics for client executives to track project rollout.• Developed analysis and audit reporting package for client branch users.• Developed upgrade to proprietary MASYC software.• Designed and updated new MASYC website.• Interviewed and evaluated potential new hire candidates on their aptitude and fit within the company culture.• Trained new hires on MASYC best practices, protocol, and systems functionality, expediting time for new hire's to work on client work. Show less

Dallas/Fort Worth Area

• Coached best practices in accordance to the Scrum Methodology for internal Scrum Teams.• Worked with a team of Agile coaches to support teams as they transitioned to Iterative Development Practices.• Lead a Six Sigma Lean Program focused on reducing cycle times through a series of improvements following the Plan, Do, Check, Act Lean Project Model.• Analyzed Project improvement data in accordance to the Six Sigma DMAIC Process.• Launched a successful improvement… Show more • Coached best practices in accordance to the Scrum Methodology for internal Scrum Teams.• Worked with a team of Agile coaches to support teams as they transitioned to Iterative Development Practices.• Lead a Six Sigma Lean Program focused on reducing cycle times through a series of improvements following the Plan, Do, Check, Act Lean Project Model.• Analyzed Project improvement data in accordance to the Six Sigma DMAIC Process.• Launched a successful improvement that was adopted as an IT wide standard.• Reduced administrative overhead while creating new opportunities that grew the program 100% over the first round of training for a grass-roots training program.• Drove improvement into the training program that resulted in a 72% completion percentage of participants in the first year.• Facilitated a training experience that drove participants to say they are Very Likely to recommend the training program to their coworkers.• Developed automation procedures for a training program to accommodate further future growth projections estimated at over doubling participants year-over-year. Show less

Greater Seattle Area

• Evaluated and resolved a wide array of employee technical issues that impacted their day to day work environment.• Responded promptly that subsequently minimized employee downtime through efficient management of the ticketing system.• Explained new IT initiatives to all affected employees in a customized manner that helped them adjust to the new changes in IT operations.

Greater Seattle Area

• Coordinated diverse international cultures during the beta phase of an international project and created functional specifications for the support and testing of the end product in an Agile development environment.• Consulted on current development processes as my team transitioned from Waterfall to Agile development to assist in reducing time to market for my project team.• Participated and assisted in the coordination of the AT&T’s Agile Bootcamp, that resulted in an Agile… Show more • Coordinated diverse international cultures during the beta phase of an international project and created functional specifications for the support and testing of the end product in an Agile development environment.• Consulted on current development processes as my team transitioned from Waterfall to Agile development to assist in reducing time to market for my project team.• Participated and assisted in the coordination of the AT&T’s Agile Bootcamp, that resulted in an Agile Certification through AT&T. Show less

Greater Seattle Area

• Evaluated customer problems and, through working directly with the customer, determined the best possible solution based on available services and / or products.• Worked directly with a diverse customer base customizing solutions to complex problems that fit the customer’s life style and capabilities; consistently led sales throughout the department.• Provided personalized support to customers that resulted in having a wide array of repeat customers for sales and service… Show more • Evaluated customer problems and, through working directly with the customer, determined the best possible solution based on available services and / or products.• Worked directly with a diverse customer base customizing solutions to complex problems that fit the customer’s life style and capabilities; consistently led sales throughout the department.• Provided personalized support to customers that resulted in having a wide array of repeat customers for sales and service offerings. Show less

Hamburg Area, Germany

• Proposed a sister project that the firm was working on for a hotel in Abu Dhabi and subsequently led the design of this project due to my skills as the sole employee in the Competitions area that was familiar with Rhino 3D.• Proposed project was continued after the end of the internship and was later approved by the client to continue expanding and iterating on the design.• Iterated quickly and coordinated with team members to meet strict deadlines of competitions that my team… Show more • Proposed a sister project that the firm was working on for a hotel in Abu Dhabi and subsequently led the design of this project due to my skills as the sole employee in the Competitions area that was familiar with Rhino 3D.• Proposed project was continued after the end of the internship and was later approved by the client to continue expanding and iterating on the design.• Iterated quickly and coordinated with team members to meet strict deadlines of competitions that my team and I participated in, the first project won third place in the competition. Show less

Bachelor Of Arts (Ba), Business Administration, Management Of Information Systems & Technology And Innovation Management

Bachelor Of Science (Bs), Csse