Tralayne Davis Email & Phone Number

Pierce County, Washington, United States

We are all about the safety and stability of children. We are looking for people who share our mission and vision, most of all our passion. We LOVE the kids!

Tacoma, Washington, United States

Building a village for children in foster care

Tacoma

Greater Seattle Area

• Directs and oversees the community outreach programs for assigned projects within their geographic areas during the planning, design and construction of Sound Transit’s capital projects.• Manages capital projects and activities in order to develop strategic communication and outreach plans for sensitive issues.• Performs the more technical and complex tasks of the community outreach team, while leading special projects by assigning and inspecting daily work activities of staff.• Serves as a liaison and point of contact for members of the community capital projects. • Provides public information about capital projects, while also developing strategies, goals, and objectives for public involvement, public information, and community relations programs.• Creates materials including webpages, newsletters, flyers, pamphlets, and brochures to communicate information to the public though media sources and responds to public inquiries.• Plans and staffs community outreach events including fairs, festivals, groundbreakings, dedications, open houses, public hearings, and street teams; and manages logistical event details and trains staff.• Successfully oversees small works or consulting contracts by monitoring contractor/consultant in terms of time management and billing, reviewing work projects, and effectively corresponding between consultants and outside agency staff.

Greater Seattle Area

• Assisted to develop and implement customer outreach programs with target audiences and interacted with public events focusing on a variety of outreach opportunities.• Established and maintained building relationships with the Rainer Valley in Seattle and increased Sound Transit’s presence in the community with fairs and festivals in the Puget Sound region.• Focused community development with staff and stakeholders from transit partners, civic organizations and community groups by attending community and coalition meetings to stay informed about community needs and opportunities to promote transit services.• Participated in the development and maintenance of customer outreach materials and calendars for projects and activities by creating public information/outreach materials including webpages, flyers, fact sheets, surveys, booth signage and displays, and social media outlets.• Staffed customer outreach events including community fairs/festivals, major employer transportation fairs, open houses, public hearings, street teams, rider appreciation events, and sponsorship events, while also providing information related to areas of assignment and determining most appropriate materials and tools.• Accurately tracked customer outreach issues in Customer Relations Management (CRM) database.• Ensured processes, policies and practices were interpreted and applied consistently and effectively to offer accountability and compliance with all current and applicable state and federal laws

Greater Seattle Area

• Maintained public information for ORCA customers and by informing regional customer service staff of routine or emergent issues impacting ORCA systems and services.• Developed, implemented and provided training to customer service representatives on the ORCA system. • Oversaw and created the customer service protocol for email and phone responses to increase efficiency.• Served as a lead representative within the regional transit partners King County Metro, Community Transit, Pierce Transit and Kitsap Transit for the ORCA card. • Developed and implemented outreach programs to educate and inform people about the program. • Served as the sole customer service representative answering, troubleshooting questions for customers when the program initially launched.• Successfully averaged 100 email responses a day by designing and tailoring templates to increase productivity, while being involved with system testing and collaboration on new programs for ORCA card. • Managed and updated online knowledge base and other informational tools, serving as the subject matter expert on program/project issues.

Kent, Wa

• Managed daily store operations and supervised 22 employees, while also overseeing staffing, employee performance reviews, facility maintenance, vendor management and training staff to provide superior service in retail environment.• Accurately managed sales transactions, cash and inventory balances, while logging daily shipping and receiving of orders to ensure proper item counts.• Accurately managed P&L reports, analyzing financial statements, payroll, and profit attainment.• Managed the store operating procedures including ordering, receiving, stocking, and scheduling products.• Consistently exceeded targets for sales plan, company customer metrics, retention, and promotion of internal talent.• Developed strategic sales and merchandising plans that exceeded quarterly budget expectations.• Increased profit lines by managing labor hours and inventory to reach annual sales of about $650,000. • Demonstrated advanced management knowledge and skill by leading business operations and procedures for retail sales environment through hands-on work experience and company training.

Federal Way, Wa

• Oversaw high-volume 24-hour store operations by working with team members to maximize sales and provide superior customer service, encouraging continued client loyalty.• Managed 10 staff per shift and offered training, knowledge and support to new staff, encouraging performance development and company growth.• Accurately processed register and sales transactions, while safeguarding company assets.• Remained familiarized and educated on all store menu and products to answer any customer inquiries with confidence and professionalism.• Provided an environment with the guest in mind to deliver exceptional customer service while offering the highest quality drinks and menu items.• Encouraged continued customer loyalty by providing unparalleled service and communicated effectively to answer any inquiries.

Bachelor'S Of Science In Business Management, Business Administration And Management, General

Completed my Bachelor's degree in Business Management

Master'S Of Arts Executive Leadership

Accounting

Pursued a degree in Accounting

Education record