- Facilitates live instructional sessions to achieve learning objectives and work readiness deliverables for 5 modules, including in-person activities- Cultivates interactive learning environments utilizing diverse tools and techniques over a 20-hour course- Adapts teaching methods according to syllabus, curriculum, and course materials, incorporating student feedback for tailored learning experiences- Revamps and polishes resume and LinkedIn profiles for each participant, equipping them for successful employment

⋆ With 10,000+ client hours of personal expertise, provides a range of products/services to aid in obtaining, retaining, and improving work⋆ Solely responsible for building, maintaining, and managing relationships needed to attain new clients, trainings, and speaking engagements⋆ Maintains all day-to-day operations including all social media, advertising, and web presence, workbook creation, and coaching models ⋆ Conducts needs analysis and communicates strategy, design, and development for each client’s needs, and gathers feedback to assess⋆ Utilizes the GROW (Goals, Reality, Options, Will) Coaching Model to create work with 1on1 clients and offer accountability after sessions⋆ Personally crafted 500+ strength-based resumes, that empower clients to showcase their achievements, resulting in salary improvements⋆ Facilitates large/small group trainings in client chosen topics, utilizing a variety of instructional strategies and modifications for all learners ⋆ Created multiple 1on1 Career Coaching Curriculums including customized lesson plans, resources, and assignments ⋆ Supports early entrepreneurs with resource sharing, system creation, and building automation for business foundation KEY ACCOMPLISHMENTS:⇀ Past clients have reported salary increases of up to $55K, as a result of resume and 1on1 coaching services ⇀ Facilitated a 13-week course focused on creating marketable skills to attain sustainable employment, included MS Word prep, resulting in 80% students passing the MS Word Certification in partnership with a local non-profit, completed 10 cohorts both in-person and via zoom⇀ Served as Keynote Speaker, Mistress of Ceremonies (MC), Presenter, and Event Host for 50+ events nationwide

⋆ Provided personalized post-employment support to professionals navigating career transitions, offering 1on1 guidance with job search strategies⋆ Successfully facilitated interactive virtual sessions, equipping individuals with the specific skills and knowledge needed for successful job searches⋆ Assisted individuals in utilizing multiple job search components; resume refinement, networking, interview prep, and negotiation techniques⋆ Collaborated seamlessly with the career management consulting team and cross-functional units across local and regional markets, fostering effective communication and alignment for enhanced project outcomes⋆ Meticulously documented candidate interactions and activities while adhering to established protocols, ensuring accurate tracking and compliance⋆ Leveraged job search knowledge, business acumen, and well-established market connections to expedite successful candidate placementsKEY ACCOMPLISHMENTS:⇀ Revamped a comprehensive program to overcome information overload, enabling clients to seamlessly access valuable resources⇀ Crafted tailored welcome emails, user-friendly step-by-step guides, and strategic progress checkpoints, resulting in a streamlined client journey through the process and a significant reduction in client frustration

⋆ Delivered relationship coaching to clients by phone and through online chat, fostering improved communication and emotional well-being⋆ Offered practical/impactful relationship coaching to a diverse global clientele, utilized cross-cultural understanding and interpersonal expertise⋆ Facilitated exploratory sessions that provided clients with actionable and sequential guidance, enabling them to achieve their relationship goals ⋆ Demonstrated a harmonious blend of compassion and insight, while maintaining objectivity and empathy as a skilled coach⋆ Trained and mentored new coaches, imparting best practices and aiding in collaborative problem-solving to enhance overall coaching qualityKEY ACCOMPLISHMENTS:⇀ Promoted to Senior Coach within 90 days of employment ⇀ Utilized active listening skills to deeply understand clients' concerns and provide empathetic support⇀ Offered strategies for conflict resolution and effective communication, empowering clients to navigate challenges successfully⇀ Conducted regular follow-up sessions to assess clients' progress, address obstacles, and refine coaching strategies as needed

⋆ Managed day-to-day operations as the supervisor for Day Services Programs at one of two San Antonio locations⋆ Fostered effective communication with clients' families and providers, ensuring their awareness of Arc activities and the well-being of clients⋆ Delivered direct supervision to a team of over 20 direct care staff members, including provision of necessary staff training⋆ Collaborated with the Administrative Director in the recruitment and selection process for direct care staff⋆ Contributed valuable insights for program design and implementation, identifying opportunities for enhancement⋆ Cultivated a strong partnership with an engaged Parent Group, instrumental in supporting fundraising initiatives and event planning⋆ Created schedules for staff, clients, and activities, ensuring smooth daily operations and proper allocation of resources⋆ Conducted periodic assessments of clients' needs, progress, and goals to tailor services and support accordingly⋆ Addressed any issues or concerns that arise during the day, whether related to staff, clients, or operational challenges⋆ Maintained accurate and up-to-date records of client progress, staff performance, incidents, and any other relevant informationKEY ACCOMPLISHMENTS: 
⇀ Implemented competitive incentives to keep staff engaged and improve attendance ⇀ Obtained certification in behavior management to effectively handle challenging behaviors, particularly in sensitive circumstances⇀ Conducted interviews with all employees to gain insights into their career aspirations and determine strategies for optimizing their strengths within their current roles

⋆ Assisted foster youth in exceeding monthly employment placement goals by 105%, aiding them in finding suitable employment opportunities⋆ Provided comprehensive assistance, including resume guidance, application support, job fair coaching, and personalized career counseling⋆ Created training resources, such as facilitator guides and participant materials, and facilitated impactful training sessions for small and large groups, both in-house and with partner organizations⋆ Collaborated with Case Managers to organize activities, plan special events, and deliver programming that supported foster youth's development⋆ Managed, organized, and prepared data for three monthly reports submitted to the Texas Workforce Commission in Austin, TX⋆ Led Social Media Marketing efforts, managed monthly calendar distribution, and handled mass communication to clients, enhancing engagementKEY ACCOMPLISHMENTS: ⇀ Created/Maintained relationships with community organizations that provided services to our clients ⇀ Served as Master of Ceremonies/Spokesperson representing BCFS at public events⇀ Successfully conducted comprehensive training sessions for counterparts across all Texas sites, augmenting their skills with a detailed manual outlining my established best practice processes and resources

⋆ Autonomously managed tasks at Northeast Field Office, demonstrating self-reliance and proactive problem-solving.⋆ Cultivated and nurtured positive relationships with neighborhood associations, community organizations, and municipal service personnel⋆ Effectively addressed fundamental constituent concerns while sustaining strong ties with neighborhood associations and community groups⋆ Attended community meetings, workshops, and events on behalf of the Councilwoman to gather insights and maintain community connections⋆ Conducted research and preparing briefs on specific issues or projects relevant to the Councilwoman's initiatives⋆ Collaborated with other council offices and departments within the city government to address broader community concerns⋆ Managed and responded to incoming correspondence, including emails, letters, and phone calls from constituentsKEY ACCOMPLISHMENTS: ⇀ Orchestrated the 2011 "What’s Next?" Youth Summit, focusing on fostering career and college readiness and coordinated interactive breakout sessions engaging 95 youth, followed by a Resource Fair featuring 15 local organizations

• Strengthened residents' individual support systems by effectively linking them with comprehensive social services• Orchestrated a tri-weekly series of educational programs for children and teenagers, resulting in a notable 200% surge in attendance• Pioneered enrichment and educational initiatives for adults, fostering heightened awareness of local programs and opportunities• Collaborated with local community organizations to expand the range of available social services and resources for residents• Provided guidance to residents on financial literacy, budgeting, and accessing financial assistance programs• Engaged in continuous professional development to stay updated on best practices in community services and enrichmentKEY ACCOMPLISHMENTS: ⇀ Offered personalized support to residents, enhancing their employability through impactful assistance with resume writing and interview preparation

⋆ Spearheaded comprehensive recruitment efforts to attract and retain all AmeriCorps members while skillfully managing external partnerships⋆ Provided adept guidance and coaching to AmeriCorps members, emphasizing professionalism, relationship cultivation, effective Team Service Project planning, and leadership proficiency, ensuring successful completion of service terms and graduation requirements⋆ Conducted individualized coaching sessions with participants, leading the evaluation of their performance⋆ Strategically planned, coordinated, and led bi-monthly Leadership Development Trainings for the entire AmeriCorps cohortKEY ACCOMPLISHMENTS:⇀ Represented the organization as the spokesperson in all statewide recruitment and outreach events, notably including:⇀ Delivered a compelling presentation titled "Why a Gap Year?" at the YMCA Youth Symposium⇀ Served as a panelist for "In a Bad Economy, Searching For the Good" at the St. Mary’s University President’s Peace Commission⇀ Delivered a captivating keynote speech titled "Preparing for Your Future, NOW!" at the New Life Christian Center Youth Service

⋆ Cultivated and managed robust relationships with local high schools, colleges, community, and faith-based organizations, resulting in the establishment of three new feeder connections⋆ Devised, executed, and meticulously monitored a targeted recruitment strategy tailored to meet the site's recruitment goals, leading to a remarkable 146% surge in application submissions⋆ Generated insightful reports featuring comprehensive analysis of the broader impact of recruitment endeavors on a weekly basisLed all facets of customer service, including lead tracking, processing, follow-up, and retention initiatives⋆ Oversaw the complete admissions process, spanning from initial application submission to interview and final selection⋆ Collaborated closely with the Program Department to cultivate a talent pool aligned with the site's service and program framework⋆ Assumed responsibility for elevating brand awareness by producing, disseminating, and continuously updating site-level collateral materials⋆ Orchestrated meaningful engagement with program alumni, fostering their active involvement and participationKEY ACCOMPLISHMENTS: ⇀ Effectively showcased our local best practice by delivering a presentation to a global audience of recruiters, detailing the successful implementation of updated filing systems within our organization⇀ Expertly led a series of dynamic leadership development trainings, encompassing a range of essential subjects relevant to both the program year and post-program endeavors