Tram Nguyen Email & Phone Number

Milpitas, California

San Jose, California

Responsible for maintaining inbound KPI’sResponsible for labor planning Responsible for the health and well-being of 22 associatesWorking with Quality group to create processes to close gapsTracking FA’s and DOA’s daily.Responsible for daily and weekly reports to show volume vs. capacity and errors whether it’d be mitigated or not Responsible for inventory discrepancies and investigation Spearheading the EOS (employee opinion survey) committeeTraining offline with Quality for deeper knowledge of our customer’s needs and expectations Creating SOP’sConducting time-studies for process improvement ideas Providing 24/7 support for urgent requests and escalations Project management

San Jose, California

24/7 support.Handling escalations.Expediting orders out of the norm.White Gloves services.Investigating known errors for our shipping department.Processing of drop-shipments.Creating SOP’s and CWI’s. Creating claims database and reporting for management to track root cause, resolution, cycle time, and accountability.Receiving communications; log and track issues and resolutions then work with 3PL and internal staff to resolve as well as composing corrective action plans.Liaison across cross-functional team. Preparing presentations for customer meetings.Managing project emails, correspondence, and deliverables.SAP invoicing international shipments.Leading safety committee.Leading EOS committee. Treasurer for Associate Relations committee. Co-Facilitator for our Certified Supply Chain Specialist module.

Coordinated inbound and outbound shipments by preparing export documentations, shipping arrangements, providing accurate export classifications, and worked closely with freight carriers to ensure timely delivery.Freight auditing all transportation-related invoices by comparing current tariffs and INCOTERMS.Monitored RMA Siebel activities to maintain data integrity.Participated in the maintenance of mapping tools, standards, and mapping quality in Agile. Increased employee knowledge by assisting with the development and implementation of ISO 9000 (International Organization for Standardization) program.Maintained LiveLink directory structure. Project implementation and management. Trainee for CAPM certification.Handled cross-functional meetings.Oracle shipping.Experienced with preparing shipping documents by using UPS, FedEx, and DHL systems (domestic shipments). Executed Oracle requisitions and P.O. orders to completion; payment to the vendor.Coordinated community involvement activities.

Selected to health auditor by making random inspections within the district to ensure compliance with OSHA (Occupational Safety and Health Administration). Achieved perfect score on health inspections by implementing daily checklist. Handled all inventory orders weekly. Monitored business trend to accomplish hitting target sales verses target labor.Refined and managed the food program. In charge of community events and fundraising awareness.Ran the highest customer count shift throughout the district in FY07.Earned Partner of the Quarter for FY08. Dispatched to other stores lacking efficiency and speed.Hosted a coffee tasting seminar with the highest attendance ratio in FY08.Trainee to become Coffee Master.Elected to become Assistant Store Manager in FY08 by District Manager.

Conducted searches by using Insight and MasterFiles (locating breast cancer patients).Investigated known errors using designated resources for data integrity. Scheduled and assigned projects.Prepared expense reports.Managed inventory orders and distribution.