Tram Nguyen Email & Phone Number

Milpitas, California

San Jose, California

Responsible for maintaining inbound KPI’sResponsible for labor planning Responsible for the health and well-being of 22 associatesWorking with Quality group to create processes to close gapsTracking FA’s and DOA’s daily.Responsible for daily and weekly reports to show volume vs. capacity and errors whether it’d be mitigated or not Responsible for inventory.

San Jose, California

24/7 support.Handling escalations.Expediting orders out of the norm.White Gloves services.Investigating known errors for our shipping department.Processing of drop-shipments.Creating SOP’s and CWI’s. Creating claims database and reporting for management to track root cause, resolution, cycle time, and accountability.Receiving communications; log and track.

Coordinated inbound and outbound shipments by preparing export documentations, shipping arrangements, providing accurate export classifications, and worked closely with freight carriers to ensure timely delivery.Freight auditing all transportation-related invoices by comparing current tariffs and INCOTERMS.Monitored RMA Siebel activities to maintain data.

Selected to health auditor by making random inspections within the district to ensure compliance with OSHA (Occupational Safety and Health Administration). Achieved perfect score on health inspections by implementing daily checklist. Handled all inventory orders weekly. Monitored business trend to accomplish hitting target sales verses target labor.Refined.

Conducted searches by using Insight and MasterFiles (locating breast cancer patients).Investigated known errors using designated resources for data integrity. Scheduled and assigned projects.Prepared expense reports.Managed inventory orders and distribution.