Trâm Quách Email & Phone Number

Ho Chi Minh City, Vietnam

-Handled HR queries through HR systems (ServiceNow, Workday, Cadena) in adherence to SLAs. -Operated HR process document preparation and distribution -Managed business visa applications, work permit renewals, and related documentation for foreign employees. -Served as primary contact for resolving service issues, implementing preventive measures. -Managed high-volume requests and queries from multiple channels, ensuring prompt and accurate responses to optimize operations and boost employee satisfaction.-Facilitated document translation to local language, promoting clarity and understanding among employees.-Streamlined HR department operations by implementing efficient purchase order/goods receipt (PO/GR) processes, ensuring effective task facilitation.

Vietnam

-Responsible for overseeing the onboarding and resignation procedures, ensuring a smooth transition for new employees and departing staff members.-Managed the fingerprint attendance system, ensuring accurate timekeeping and attendance records.-Assisted in creating various internal communication materials, such as announcements and newsletters within the organization.-Supported in the recruitment process, including resume screening, coordinating interviews, and managing candidate communication.-Contributed to the translation of training materials, design engaging slides, and evaluate the effectiveness of training programs.

Vietnam

-Participated in educational sessions led by experts to understand the media's role better and explore diverse forms of mass media.-Engaged in discussions covering a range of topics and legal issues surrounding news sharing.

-Facilitated and organized external events, workshops and startup competitions.-Managed relationships with potential sponsors and public media-Engaged in volunteer works to support underprivileged children.