Todd Ramsey

Todd Ramsey Email and Phone Number

Helping businesses make proactive customer engagement a reality at Acqueon @ Acqueon
Todd Ramsey's Location
Dallas-Fort Worth Metroplex, United States, United States
Todd Ramsey's Contact Details

Todd Ramsey work email

Todd Ramsey personal email

n/a
About Todd Ramsey

Offering deep technical knowledge of the NICE Workforce Management (WFM) software platform, acquired through over 20 years of employment with IEX and NICE Systems. Specialties include installation, configuration, ACD integrations, SmartSync imports and exports, ODBC queries, hardware sizing, performance tuning, and troubleshooting.

Todd Ramsey's Current Company Details
Acqueon

Acqueon

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Helping businesses make proactive customer engagement a reality at Acqueon
Todd Ramsey Work Experience Details
  • Acqueon
    Senior Software Engineer
    Acqueon Jan 2020 - Present
    Irving, Texas, Us
    Acqueon is an innovative provider of conversational engagement software powering over 5 billion customer interactions annually. We help customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and e-mail.
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  • Marathon Partners Consulting
    Nice Workforce Management Consultant
    Marathon Partners Consulting Feb 2019 - Mar 2020
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  • Nice Ltd
    Nice Workforce Management Delivery Solutions Architect
    Nice Ltd Oct 2014 - Nov 2018
    Hoboken, New Jersey, Us
    Acted as technical leader of Services projects. Led technical transition of projects from Sales to Services. Acted as technical advisor to Project Managers and customers. Ensured that both customers and Professional Service Engineers were ready to begin projects.• Assisted Sales team with technical pre-sales questions• Conducted extensive WFM demos and training for DSA team• Worked closely with WFM Product Management to give feedback on WFM roadmap
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  • Nice Ltd
    Nice Wfm Services Delivery Manager
    Nice Ltd Apr 2004 - Oct 2014
    Hoboken, New Jersey, Us
    Managed team comprised of NICE WFM Installers and Integration Technicians. Drove revenue generation throughout each quarter. Assisted Sales team with technical pre-sales questions. Handled customer escalations.• Learned Installer role and personally completed several installations independently• Grew team from 4 technicians in 2004 to 9 technicians by 2012• Successfully led team through several transitions: from IEX to NICE; from salaried to hourly; through many upper management changes (four different VPs, two EVPs)• Helped to align WFM delivery processes with other NICE product lines• Presented annually at both IEX and NICE User Conferences
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  • Nice Ltd
    Iex Totalview Implementation Integration Technician
    Nice Ltd May 2000 - Apr 2004
    Hoboken, New Jersey, Us
    Implemented a myriad of ACD and SmartSync integrations. Learned and tested new features and integrations as they were developed. Wrote both internal and customer-facing documentation.• Delivered semiannual partner training of WFM ACD implementations• Presented annually at IEX User Conference
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  • Nice Ltd
    Iex Totalview Level Ii Support Engineer
    Nice Ltd Mar 1998 - May 2000
    Hoboken, New Jersey, Us
    Provided technical support for TotalView’s interfaces with ACD products from other vendors, including Aspect, Lucent, Nortel and Rockwell. Fielded calls from TotalView end-users and server admins. Performed in-depth research on customer issues, following them to resolution. Tested software as necessary, writing bug reports for Development when appropriate. Independently managed customer accounts.• Chosen for specialty ACD team upon its creation• Promoted to Level II within three months of becoming ACD Specialist• Wrote troubleshooting flow-chart for on-call personnel• Assisted training of new hires
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Todd Ramsey Skills

French English Spanish Product Management Troubleshooting Totalview Workforce Management Acd Iex Technical Support Hardware Sizing Performance Tuning Open Database Connectivity Pre Sales Integration Linux Software Troubleshooting Problem Solving Creative Problem Solving Analytic Problem Solving Presentation Skills Client Presentation Technical Presentations Training Delivery Technical Training Curriculum Development Problem Analysis Resolving Issues Analytical Skills Customer Service Customer Satisfaction Client Contact Client Focus Client Services Sales Process Decision Making Solution Implementation Sql Microsoft Sql Server Relational Databases Database Systems Information Systems Requirements Analysis Requirements Gathering Requirements Workshops Microsoft Office Written Communication Technical Documentation Training And Development Skilled Multi Tasker

Todd Ramsey Education Details

  • University Of North Texas
    University Of North Texas
    French Language And Literature

Frequently Asked Questions about Todd Ramsey

What company does Todd Ramsey work for?

Todd Ramsey works for Acqueon

What is Todd Ramsey's role at the current company?

Todd Ramsey's current role is Helping businesses make proactive customer engagement a reality at Acqueon.

What is Todd Ramsey's email address?

Todd Ramsey's email address is to****@****eon.com

What schools did Todd Ramsey attend?

Todd Ramsey attended University Of North Texas.

What skills is Todd Ramsey known for?

Todd Ramsey has skills like French, English, Spanish, Product Management, Troubleshooting, Totalview, Workforce Management, Acd, Iex, Technical Support, Hardware Sizing, Performance Tuning.

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