Tram Vo Email & Phone Number

Sydney, Nsw, Au

• Spearheaded the development of a carbon calculator for an ESG project at a startup company• Collaborated with a team of 6 engineers and sustainability experts to refine and test the carbon calculator • Actively contributed to 10+ team meetings and brainstorming sessions, enhancing project alignment with ESG goals and increasing project efficiency• Conducted in-depth research on carbon emission factors and successfully integrated findings

• Developed a strategic roadmap for Generative AI adoption to address key business challenges, resulting in a projected increase in operational efficiency • Conducted comprehensive analysis of existing workflows and identified high-impact opportunities for productivity transformation through AI integration• Devised innovative AI solutions to enhance customer experience, aiming to improve customer satisfaction scores by 20%• Conducted market research and competitive analysis, benchmarking Suncorp’s AI strategies against industry practices to ensure competency.

Domestic Airport

Designed and implemented strategies aimed at improving the customer base for the company. I also measured campaign effectiveness and prepared detailed reports to be submitted to the Senior Management.Key Achievements :- Revised and implemented 3 key sales and customer processes within my team to improve strategic account planning, pipeline management, and customer satisfaction level; facilitated revenue improvement by 20% in 3 months of product roll-out- Supervising customer relationship management via an order-taking tool delivered personalised service to customers

Bachelor'S Of Information Systems, Data Analytics

Bachelor Of Vision Science, Science