Bridged the communication gap between Business and Development teams, analysed operational business needs and transactional data, and translated business requirements into technical requirements.RESPONSIBILITIES◼️Airbike application – a bike-sharing system- Analysed transactional and operational data to re-design reporting capability.- Elicited business requirements from the Marketing and Operations team to identify problems and compile product features’ requirements.- Created ad-hoc reports using Tableau in promotion campaigns.- Created operational business process and data flow diagrams for better visual communication and documentation.- Analysed customers’ claims or application bugs by tracing transactional data on MySQL database.◼️ Uwego application – a combined all public transport and sharing mobility services across Australia- Did research on data sources, the service provider’s data documentation to write Technical requirement for the features’ requirement.TOOLs: SQL, Tableau, Postman, Jira, Confluence, bpmn.ioACHIEVEMENTS- Adopted a new design for all reports in Airbike dashboard to help Marketing & Operations team follow up on KPI daily.- Reduced response time when solving customers’ claims (also reduced workload for Development team) by querying data by myself instead of waiting for Technical support by 70-80%.

- Queried data from the system using SQL based on ad-hoc requests.- Created sales KPI report monthly using Excel.- Analysed & fixed inconsistent or invalid data due to issues in data input process.

Worked in the Digital Transformation team to provide the digital solution for Toyota Vietnam dealers in managing their potential & loyal customers effectively.RESPONSIBILITIES- Acted as a project coordinator in projects with software development, design and service providers.- Designed multiple system features that improve customer acquisition and retention.- Conducted customers’ feedback to analysis.- Managed the requirements and change requests throughout all releases, and performed risk and impact analysis for those changes.- Managed product deployments and operated training for each release.Tools: Excel, Google Analytics, Postman, MySQL Workbench, Microsoft Office Suite, Draw.io, Jira.

- Gather document and business requirements according to company standards- Determine system change requirements and impact and take part in designing stages and implementing product- Be a person in charge of receiving business requirements and technical solutions. Research concept, business objective and write business requirement and technical specification- Consult idea and write specification document for development team.- Prototype the GUI layout for web product.- Manage the requirements and change request throughout the product development cycle- Work with Merchandising, Accounting, Operations teams in order to satisfy all requirements.

- Communicate with the business owner or the specification team to make the requirement be clear before starting the development in SecuTix project.- Suggest solution during clarification phrase if the specification isn't consistent with the current system.- Write acceptance criteria.- Join the acceptance testing before each delivery.

- Perform integration test and acceptance test for SecuTix.- Write and update test cases based on requirements.- Understand whole system to analyze new software requirements and support development team.- Responsible for the quality of the feature from the requirement phrase to the customer delivery phrase.

- Work in an outsourcing testing team for GoodData company.- Analyze new software requirements- Write and update test cases based on requirements.- Perform testing on acceptance and regression test phase.- Bug report and bug trace.

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