Subject Matter Expert
Current
May 2022 - Present
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Tran Cao Son Email & Phone Number
Dynamics ERP Subject Matter Expert at Tek Experts
at
Tek Experts
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Dynamics ERP Subject Matter Expert at Tek Experts
Location
Vietnam, Viet Nam, Viet Nam
Company size
Who is Tran Cao Son? Overview
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Quick answer
Tran Cao Son is listed as Dynamics ERP Subject Matter Expert at Tek Experts at Tek Experts, a company with 3582 employees, based in Vietnam, Viet Nam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Tran Cao Son.
Tran Cao Son previously worked as Subject Matter Expert at Tek Experts and Technical Lead at Tek Experts. Tran Cao Son holds Bachelor'S Degree, English For Science And Technology, Good from Hanoi University Of Technology.
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Email format at Tek Experts
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Tek Experts
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Profile bio
About Tran Cao Son
Experienced Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Windows Server, Networking, Azure. Strong operations professional with a Bachelor's degree focused in English for Science and Technology from Hanoi University of Technology.
Listed skills include It Service Management, Windows Server, Troubleshooting, Team Leadership, and 22 others.
Current workplace
Tran Cao Son's current company
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Tek Experts
8 roles
Tran Cao Son work experience
A career timeline built from the work history available for this profile.
Technical Lead
Dec 2020 - Apr 2022
Dynamics Erp Technical Support Engineer
Provide technical support for Microsoft Dynamics 365 for Finance and Operations.Escalate to SMEs, Product Team to resolve customer’s issue.Collaborate with other product support team to resolve customer’s issueContribute to team about case handling process between regions.Provide coaching to new team members.
Nov 2018 - Nov 2020
Senior Technical Support Engineer
Provide technical support for ALM and Fortify product (install, configure, identify bug, provide workaround, consult...) in Windows and Linux environment.Elevate to L2, L3, R&D team to get the issue resolved.Provide training to team members about specific product module.Build long-term relationship with customer.
Jul 2015 - Nov 2018
Senior Quality Assurance Analyst
Check backlog and closed cases to get input for QReview and EAGLE ReportInform engineers about cases need to assume ownership, cases need to speed up progress, cases should be closed…Collect and analyze missed FTC cases which relating to VN Site engineers (if any)Collect final results of engineer’s assessments from DMs, Team leaders in order to make PM of.
Jan 2014 - Jun 2015
Remote Support Engineer
Provide courteous and professional technical support to customersTroubleshoot hardware and software technical issuesProvides technical support for Intel Based products ranging from desktops, notebooks, monitors.To be Single Point of Contact (SPOC) for all Lenovo products.Customer group range from personal to corporate users.Detect customer's machine.
May 2012 - Jul 2013
Call Center Representative
Receive calls, emails from customer relating to IBM hardware and softwareproblems.Record customer requests, log ticket number and send ticket to customer, informengineer to contact and remote support customer.Follow supporting progress with engineer, push engineer to support customer atsoonestStandardize Vietnam call handling processes along with ASEAN’s.
Sep 2011 - May 2012
Call Center Representative
Receive calls, emails from customer relating to IBM hardware and softwareproblems.Record customer requests, log ticket number and send ticket to customer, informengineer to contact and remote support customer.Follow supporting progress with engineer, push engineer to support customer atsoonestEscalate to Manager if there is out of coverage demand from.
May 2011 - Sep 2011
Team & coworkers
Colleagues at Tek Experts
Other employees you can reach at tek-experts.com. View company contacts for 3582 employees →
GR
Gabriel Ruiz Castro
Colleague at Tek ExpertsTibás, San Jose, Costa Rica, Costa Rica
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JR
Javier Ramirez
Colleague at Tek ExpertsSan Rafael District, Cartago, Costa Rica, Costa Rica
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ZZ
Zhivko Zhelev
Colleague at Tek ExpertsBulgaria, Bulgaria
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AZ
Alexander Zuñiga Valverde
Colleague at Tek ExpertsSan Jose, Costa Rica, Costa Rica
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SD
Souvik Das
Colleague at Tek ExpertsKolkata, West Bengal, India, India
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DL
David Lopez
Colleague at Tek ExpertsSan Salvador, El Salvador, El Salvador
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DM
Daniela Mifsud
Colleague at Tek ExpertsMalta, Malta
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SE
Susana Elizondo
Colleague at Tek ExpertsCosta Rica, Costa Rica
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TR
Tsvetomir Ruskov
Colleague at Tek ExpertsSofia, Sofia City, Bulgaria, Bulgaria
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DF
Daniel Fernández Brenes
Colleague at Tek ExpertsHeredia, Costa Rica, Costa Rica
View →
Gabriel Ruiz Castro
Colleague at Tek ExpertsTibás, San Jose, Costa Rica, Costa Rica
View →
JR
Javier Ramirez
Colleague at Tek ExpertsSan Rafael District, Cartago, Costa Rica, Costa Rica
View →
ZZ
Zhivko Zhelev
Colleague at Tek ExpertsBulgaria, Bulgaria
View →
AZ
Alexander Zuñiga Valverde
Colleague at Tek ExpertsSan Jose, Costa Rica, Costa Rica
View →
SD
Souvik Das
Colleague at Tek ExpertsKolkata, West Bengal, India, India
View →
DL
David Lopez
Colleague at Tek ExpertsSan Salvador, El Salvador, El Salvador
View →
DM
Daniela Mifsud
Colleague at Tek ExpertsMalta, Malta
View →
SE
Susana Elizondo
Colleague at Tek ExpertsCosta Rica, Costa Rica
View →
TR
Tsvetomir Ruskov
Colleague at Tek ExpertsSofia, Sofia City, Bulgaria, Bulgaria
View →
DF
Daniel Fernández Brenes
Colleague at Tek ExpertsHeredia, Costa Rica, Costa Rica
View →
2 education records
Tran Cao Son education
Bachelor'S Degree, English For Science And Technology, Good
Hanoi University Of Technology
Bachelor'S Degree, Business Administration And Management, General
Hanoi University Of Business And Technology
FAQ
Frequently asked questions about Tran Cao Son
Quick answers generated from the profile data available on this page.
What company does Tran Cao Son work for?
Tran Cao Son works for Tek Experts.
What is Tran Cao Son's role at Tek Experts?
Tran Cao Son is listed as Dynamics ERP Subject Matter Expert at Tek Experts at Tek Experts.
Where is Tran Cao Son based?
Tran Cao Son is based in Vietnam, Viet Nam, Viet Nam while working with Tek Experts.
What companies has Tran Cao Son worked for?
Tran Cao Son has worked for Tek Experts, Tek Experts Viet Nam, Ibm, Ibm Malaysia, and Ibm Vietnam.
Who are Tran Cao Son's colleagues at Tek Experts?
Tran Cao Son's colleagues at Tek Experts include Gabriel Ruiz Castro, Javier Ramirez, Zhivko Zhelev, Alexander Zuñiga Valverde, and Souvik Das.
How can I contact Tran Cao Son?
You can use AeroLeads to view verified contact signals for Tran Cao Son at Tek Experts, including work email, phone, and LinkedIn data when available.
What schools did Tran Cao Son attend?
Tran Cao Son holds Bachelor'S Degree, English For Science And Technology, Good from Hanoi University Of Technology.
What skills is Tran Cao Son known for?
Tran Cao Son is listed with skills including It Service Management, Windows Server, Troubleshooting, Team Leadership, Lotus Notes, Vmware, Computer Hardware, and Windows.
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