Cecilia (Tran) Le Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Part of Telstra’s Digital Workplace Solutions team, delivering mobile, systems and business solutions company-wide.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Management of Agile teams - keeping track of cycle times, blockers and velocity- Facilitating Agile ceremonies- Removing project impediments - Creation of status reports (including burn-up and burn-down charts)- Creation of project pipelines, iteration and release plans- Providing direction to project… Show more Part of Telstra’s Digital Workplace Solutions team, delivering mobile, systems and business solutions company-wide.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Management of Agile teams - keeping track of cycle times, blockers and velocity- Facilitating Agile ceremonies- Removing project impediments - Creation of status reports (including burn-up and burn-down charts)- Creation of project pipelines, iteration and release plans- Providing direction to project team, ensuring Product Owner and Senior Stakeholders’ requirements are aligned with Team’s understanding- Providing team with a clear roadmap of committed functionality and priority of User Stories- Creation of a fun and trusting team culture, leading to strong, autonomous and collaborative delivery teams- Engagement with Product Owner and Senior Stakeholders and Vendors on a daily basis for project updates, requirements discovery and analysis activities- Mentor within Analysis team providing feedback and support within the analysis, stakeholder management, UX and workshop facilitation space- Facilitating workshops for Senior Stakeholders to drive key decisions feeding into programmes of work and project pipelinesPROJECT DELIVERY RESPONSIBILITIES:- Deployed mobile application and kiosk screens in building foyers, allowing employees to navigate the digital workplace more efficiently, have visibility of hot-desk availability and book meeting rooms with a couple of clicks- Deployed new Intranet platform (Unily) across Telstra- UX activities - speaking with Telstra employees companywide (Australia & overseas) to create in depth personas, journey mapping and project roadmaps for Telstra’s large programmes of work for HR and Digital Workplace- Roadmap and user journeys for Telstra’s Mobile Device Management platformTECHNOLOGIES USED:- Jira - Balsamiq Mockups- Axure RP- o365- SharePoint Online- MS Flows- PowerBI- Unily- Visio 2010 Show less

Melbourne, Australia

Worked on TAL’s Marketing Automation project to deliver automated omni-channel solutions across TAL offices nationwide. Brought into improve Agile practices and drive delivery of business processes and project artefacts.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Administered templates in Rally and Jira, maintaining consistent quality project artefacts from the analysis team thus improving team’s efficiency and Agile project delivery- Created new templates and project… Show more Worked on TAL’s Marketing Automation project to deliver automated omni-channel solutions across TAL offices nationwide. Brought into improve Agile practices and drive delivery of business processes and project artefacts.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Administered templates in Rally and Jira, maintaining consistent quality project artefacts from the analysis team thus improving team’s efficiency and Agile project delivery- Created new templates and project artefacts to enhance delivery efficiency and standardisationPROJECT DELIVERY RESPONSIBILITIES:- Rolled out Adobe Campaign Manager to automate mobile, web and phone campaigns, ensuring customer records from legacy systems were integrated, and appropriate wash rules / filters were applied to meet legal compliance- Delivered Interactive Intelligence (ININ) solution that integrated with Adobe Campaign Manager, allowing Sales Managers to efficiently manage outbound call campaigns and inbound callsTECHNOLOGIES USED:- Adobe Campaign Manager- Interactive Intelligence (ININ)- Rally- Visio 2010- Excel 2010 Show less

London, United Kingdom

Part of KPMG’s ITS team, delivering web and mobile projects to improve day-to-day business for 13,000 employees in the UK and 5,000 employees in the global delivery team in India. Working on multiple projects, including building Client facing portals, Digital strategies for Enterprise Mobility, rolling out DMS and building web tools for Audit.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Led UX / Mobile strategy to build UX capability and approaches- Led technology strategy to… Show more Part of KPMG’s ITS team, delivering web and mobile projects to improve day-to-day business for 13,000 employees in the UK and 5,000 employees in the global delivery team in India. Working on multiple projects, including building Client facing portals, Digital strategies for Enterprise Mobility, rolling out DMS and building web tools for Audit.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Led UX / Mobile strategy to build UX capability and approaches- Led technology strategy to introduce new technologies to KPMG to support projects in the pipeline / future projects- Worked with Senior Programme Managers and PMO to improve internal processes - Designed a new project framework to incorporate UX design approaches and deliverables for ITS- Identified and implementing new initiatives to market the Business Analysis team- Created new templates and project artefacts to enhance delivery efficiency and standardisation- Provided team with guidance to improve quality of deliverables- Agile coaching across numerous project teamsPROJECT DELIVERY RESPONSIBILITIES:- Delivered IT solutions for KPMG UK, working with teams in both UK and KGS (KPMG Global Services)- Agile Lead for KPMG Global Services projects (Scrum Master & Agile Coach)- Creation of Personas, User Journeys, Screen Flows, Wireframes, Low/High Fidelity prototypes for numerous internal and client facing web and mobile apps - Facilitation of ideation workshops with rapid prototyping to visualise stakeholder ideas- Elicitation of business requirements- Process engineering- Delivery of: Document Management System, Audit management system, web-forms, numerous internal and external portals TECHNOLOGIES USED:- Balsamiq Mockups- Axure RP- eDraw Max 7.8- SharePoint Designer 2010- SharePoint 2013- Infopath Designer 2010- Nintex Workflows 2010- Trello- Adobe Photoshop CS6- Adobe Illustrator CS6- Visio 2010- Excel 2010 Show less

Senior Business Analyst, part of NAB’s Digital team for the NextGen Programme, delivering online solutions to align with the bank’s uplift of their core banking system (Oracle Banking Platform). Designed solution for NAB’s customer facing website, focusing on the consumer lending / customer on-boarding process across all products for web and mobile. This included capturing requirements and processes for mortgages, credit cards, personal loans and joint loans.STRATEGY / LEADERSHIP… Show more Senior Business Analyst, part of NAB’s Digital team for the NextGen Programme, delivering online solutions to align with the bank’s uplift of their core banking system (Oracle Banking Platform). Designed solution for NAB’s customer facing website, focusing on the consumer lending / customer on-boarding process across all products for web and mobile. This included capturing requirements and processes for mortgages, credit cards, personal loans and joint loans.STRATEGY / LEADERSHIP RESPONSIBILITIES:- Standardised the Digital Team's project methodology by creating User Story templates and process to cater for end to end delivery by Business Analysts, Solution Designers, Developers and Testers- Restructured the breakdown of Agile requirements to improve manageability and consistency across the project- Created Data Dictionary to ensure business designs align with technical constraints, aiding BA's to produce more concise User Stories in shorter timeframes- Promoted collaboration between business and technology teams during the design process** Was awarded NAB's Employee of the Month for implementing these changesPROJECT DELIVERY RESPONSIBILITIES:- Liaised with stakeholders from business and tech to elicit Requirements - ran workshops, captured user stories, process mapping, wire-framing- Designed online banking website with consideration of legacy systems and existing business processes- Captured requirements for banking processes including: - Customer on-boarding - KYC - AML - Loan application process (telephone, online and in branch) for Mortgages, Credit Cards, Personal Loans, Joint Loans- Ensured the prototypes produced by UX Designers were technically feasible and met with business requirements- Provided high level concepts and ideas to UX Designers- Ensured the site solution aligned with the sister bank's (uBank)Technology / Product Specialties:- Oracle Banking Platform- JIRA- Visio 2010- Excel 2010 Show less

Owner of Kindle Images, a Melbourne based photography business providing tailored packages for Wedding, Glamour, Family, Fashion and Event photos.

Consultant at Oakton.Responsibilities include:- Agile Coaching (Certified Scrum Master)- User experience specialisation including user journey mapping, creating personas, mood boarding, wireframing, high and low fidelity prototyping, conceptualising ideas etc.- Customer experience design including customer research, market analysis, customer interviews, usability testing etc.- Portal interface design and branding- Information architecture and site navigation… Show more Consultant at Oakton.Responsibilities include:- Agile Coaching (Certified Scrum Master)- User experience specialisation including user journey mapping, creating personas, mood boarding, wireframing, high and low fidelity prototyping, conceptualising ideas etc.- Customer experience design including customer research, market analysis, customer interviews, usability testing etc.- Portal interface design and branding- Information architecture and site navigation design - User Centred Design- Worked with clients from numerous industries including Finance, Education and Logistics- Designed and built Oakton's internal Business Analysis site, consolidating 12 separate sites- Designed and built a solution catalogue to conform with Oakton's new structure and sales model- Researched and standardised approach for using Enterprise Architect to maintain a project's UML diagrams, user stories and tasks- Setup and management of story walls (both both real and virtual walls)Technology / Product Specialties:- SharePoint 2010- SharePoint Designer 2010- SharePoint 2013- Oracle (E-Business Suite, RightNow, OPA)- Adobe Livecycle- Enterprise Architect- Balsamiq Mockups- Axure RP- Justinmind- UXPin- Indigo Studio- Adobe Photoshop CS6- Adobe Illustrator CS6- Gimp 2.8- Visio 2010- Excel 2010 Show less

Technical Analyst at South East Water.Responsibilities include:- Drove Agile capabilities within the project team- Set up Agile wall and User Story templates- Established standards for process based project delivery, including process mapping, base documentation templates and branding guides- Designed and built the InfoPath Form Template which will be used for all of SEW's future online forms- Mentored team members on BA methodologies- SME for InfoPath and… Show more Technical Analyst at South East Water.Responsibilities include:- Drove Agile capabilities within the project team- Set up Agile wall and User Story templates- Established standards for process based project delivery, including process mapping, base documentation templates and branding guides- Designed and built the InfoPath Form Template which will be used for all of SEW's future online forms- Mentored team members on BA methodologies- SME for InfoPath and Nintex Workflows- Improved HR's Performance Management process, rebuilding the online form to fit with HR's current requirements and business rules- Created a new HR Performance Managment site to fit with SEW's new Intranet branding- Re-designed the Audit Tracking process, creating a user friendly online form with clear workflows- Created an automated board paper solution using InfoPath forms that allows multiple users to update personal action statuses within the same documentTechnology / Product Specialties:- SharePoint 2010- InfoPath 2010- Nintex Workflows 2010- Balsamiq Mockups- Visio 2010- Excel 2010- Telerik TeamPulse Show less

BA Consultant at OBS.Responsibilities include:- End to end SDLC involvement as a Business Analyst- Conducted workshops with key stakeholders- Liaised with technical leads and developers and with business stakeholders to attain desirable results- Documented Business Cases, Systems Requirement Specifications, Functional Specifications, Proof of Concepts, User Training Guides, Roadmaps and Project Tenders- Business process improvement, including the creation of… Show more BA Consultant at OBS.Responsibilities include:- End to end SDLC involvement as a Business Analyst- Conducted workshops with key stakeholders- Liaised with technical leads and developers and with business stakeholders to attain desirable results- Documented Business Cases, Systems Requirement Specifications, Functional Specifications, Proof of Concepts, User Training Guides, Roadmaps and Project Tenders- Business process improvement, including the creation of flowcharts and process maps- Automated business processes with the use of SharePoint Designer Workflows and Nintex Workflows 2007/10- Designed and created online form templates using InfoPath 2007/10- Wrote test cases as well as conducted system testing- Involved in Pre-Sales process, scoping projects and creating feasible and detailed project plans to satisfy client’s requirementsTechnology / Product Specialties:- SharePoint 2007- SharePoint 2010- InfoPath 2007- InfoPath 2010- Nintex Workflows 2007- Nintex Workflows 2010- Balsamiq Mockups- Axure RP- Visio 2007- Visio 2010- Excel 2010 Show less

Business Systems Analyst at Stargate Group.Responsibilities include:- Introduce and implement web-based change management tool- Conducted demonstrations and created user manuals for new Content Management System- Redesigned Intranet's homepage- Managed and prioritised user stories - Developed new taxonomy for internal Content Management System (SharePoint 2010)- Coordinated migration of CMS from SharePoint 2007 to SharePoint 2010- Re-engineered and… Show more Business Systems Analyst at Stargate Group.Responsibilities include:- Introduce and implement web-based change management tool- Conducted demonstrations and created user manuals for new Content Management System- Redesigned Intranet's homepage- Managed and prioritised user stories - Developed new taxonomy for internal Content Management System (SharePoint 2010)- Coordinated migration of CMS from SharePoint 2007 to SharePoint 2010- Re-engineered and implemented new Timesheet process- Identified solution options for both technical and business suitability- Designed workflows, context diagrams, activity diagrams and UML business process modeling- Designed and developed Silverlight controls- Designed and created browser-based form templates for Timesheets, Overtime Requests, Expense Claims and Agile project management in SharePoint 2010- Company-wide point of contact for all SharePoint related issues- Documented Business Cases, Systems Requirements Specifications, Proof of Concepts and User GuidesTechnology / Product Specialties:- Microsoft SharePoint 2007- Microsoft SharePoint 2010- Microsoft Visio 2007- Microsoft Visio 2010- Microsoft InfoPath 2007- Microsoft InfoPath 2010- Microsoft Expression Blend 4 Show less

Technical Analyst at Energy Response (Now EnerNOC). Responsibilites include:- Analysis of energy market trends in Australia and New Zealand- Analysis of load meter data of provider sites- Market Segmentation research- Research of emerging trends for sustainable technologies in the energy sector- Financial Data modeling- Cost benefit analysis- Maintenance of futures and options (pricing data) database based on d-cyphaTrade- Creation of process flows… Show more Technical Analyst at Energy Response (Now EnerNOC). Responsibilites include:- Analysis of energy market trends in Australia and New Zealand- Analysis of load meter data of provider sites- Market Segmentation research- Research of emerging trends for sustainable technologies in the energy sector- Financial Data modeling- Cost benefit analysis- Maintenance of futures and options (pricing data) database based on d-cyphaTrade- Creation of process flows and reports for new technology protocols- Schematic and PCB designing for technology prototypes- Worked in conjunction with CSIRO for AusIndustry's Climate Ready ProgramTechnology/Product Specialies:- Clariti load meter data analysis- CRM- Quantrix modeling- Microsoft Excel 2007- Microsoft Visio 2007- CadSoft EAGLE Show less

Centre Supervisor / Tutor at NQT Tuition Centre.Responsibilities include:- Managing and running Mathematics and English classes for primary and secondary school students- Provide guidance and mentoring to students to achieve personal success- Engage with students to convey both simple and complex concepts through strong interpersonal skills- Developed and maintained a professional relationship with students and their guardians- Provided feedback to students… Show more Centre Supervisor / Tutor at NQT Tuition Centre.Responsibilities include:- Managing and running Mathematics and English classes for primary and secondary school students- Provide guidance and mentoring to students to achieve personal success- Engage with students to convey both simple and complex concepts through strong interpersonal skills- Developed and maintained a professional relationship with students and their guardians- Provided feedback to students through correction of weekly homework booklets as well as written reports each semester- Bookkeeping and administrative duties Show less

Computer Systems Engineering / Business Management (Accounting & Finance), Computer Engineering

Vce