• Reviewed and interpreted physician orders. Detected therapeutic incompatibilities.• Ensured medication is prepared and dispensed by partner pharmacies.• Monitored drug therapies. Advised interventions.• Completed pharmacy operational requirements by organizing and directing technicians' work flow. Verified preparation and labeling of pharmaceuticals by partner pharmacies. Verified order entries, charges, and inspections of licensing agents and insurance/PBMs.• Answered questions and requests of health care professionals providing pharmacological information. Counseled patients on drug therapies reported in DI system. • Reported Adverse Drug Reactions and Product Quality Complaints to drug manufacturers for quality and tracking purposes.• Complied with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and the food and drug administration. Removed outdated and damaged drugs from the pharmacy inventory.

• Managed the only 24-hour Walgreens in Palm Beach County that was the highest grossing location.• Collaborated with the Pharmacy Manager and Store Manager with relevant corporate health initiatives and organization goals.• Successfully served as the lead for COVID-19 clinics, coordinating patient care, managing logistics, and implementing safety protocols to ensure efficient operation during the pandemic. • Performed retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.• Hired and supervised new technicians and provided training/coaching to the team.• Developed strong relationships with customers by anticipating customer needs and proactively offering services or products.• Identified and performed Comprehensive Medication Review (CMR) and Medication Therapy Management(MTM) using Outcomes.• Highest grossing store for MTM 2021

• Maintained a strong relationship with both new and existing customers to provide the best customer service.• Created technician schedule to assist the pharmacy manager• Managed insurance claims and resolve customer complaints in a professional and timely manner• Organized and managed health related files

• Participated in the process design, knowledgebase documentation and implementation for new processes and procedures assumed by the HR Shared Services Contact Center.• Responded to queries regarding HR policy and procedures, benefits, employee records, compensation, employee relations, talent management, recruiting, compensation, HRIS and payroll. • Identified and proposed changes and enhancements to procedures and documentation to limit the need for future escalation.

• Utilized product knowledge and effective selling skills to influence targeted health care professionals (HCP), consumers and pharmacies.• Ensured all information was accurately collected into data system, guaranteeing data integrity.• Maintained adherence to HIPAA compliance guidelines at all times.

• Developed new method of employee headcount tracker.• Organized confidential employee data.• Planned employee opinion surveys and analyzed results.• Maintained job descriptions ensuring accurate and current information.