Trang Bui Email & Phone Number

- Perform ongoing and rigorous review of loans prior to foreclosure referral and foreclosure sale in order to identify exceptions in loss mitigation processing and customer interactions- Identify and resolve discrepancies in Loss Mitigation processes resulting in increased completenessand adherence to federal/investor/client guidelines- Confirm borrowers were educated with loss mitigation opportunities prior to foreclosure referral and foreclosure sale- Ensure the timely and accurate compilation of information, allowing for a comprehensiveunderstanding of the foreclosure referral timeline and actions taken in response to internal audit/client audit inquiries- Proactively identify and resolve any discrepancies or errors in First Legal Deadlines calculations,maintaining a high level of accuracy

- Reviewed and approved various loan types (FHA, VA, USDA, GSEs, Conventional loans) to determine if all foreclosure avoidance alternatives were offered to the borrower and that the loan satisfies all the state/investor/client guidelines requirements prior to referring the loan to foreclosure- Enhanced decision-making process by providing detailed departmental performance report eachmonth to senior leadership- Filed First Legal Deadline extension with the Department of Housing and UrbanDevelopment (HUD), demonstrating exceptional attention to detail and compliance expertise- Managed a high-performing team of Homeowner Advocates, resulting inimproved client satisfaction and meeting critical deadlines.

Ewing, New Jersey, United States

- Conducted compliance review on all sufficiently delinquent loans for foreclosure referral- Ensured and verified all mortgage documents, breach/demand letters, and all other mass-produced letters are generated and mailed timely and accurately according to applicable procedures and guidelines- Ensured state notices are done timely and within state compliance.- Identified possible payment or servicing disputes that could adversely affect the acceleration process. Look to provide a resolution before referral.- Met referral deadlines and accurately place the correct codes in the system to reflect the progression of the review and approval process.- Managed New Jersey Housing portfolio- Filed FLD Extension on EVARS for FHA loans- Work in conjunction with call centers, default accounting, loss mitigation, and Borrower Advocates to diminish delays in foreclosure referrals

Edison, New Jersey, United States

- Analyzed applicants' financial status, credit, and property evaluation to determine loan feasibility- Consistently matched customers to ideal loan programs, resulting in a 95% approval rate andincreased customer satisfaction- Ensured timely processing of loan applications by implementing a daily maintenance system for the loan applicant database

- Analyzed direct marketing data including data extraction, cleaning, mapping, merge/purge,transformation mainly with Excel by using advanced functions and statistic model- Utilized advanced Excel functions and pivot tables to create interactive dashboards that saved 10hours per week in report generation for direct marketing data analysis.- Address standardization with ACCUZIP ; Used Google Analytics to monitor and analyze web data;Made use of Microsoft Visio to build campaign management workflow- Designed and implemented a simple immigration tracking database system with Microsoft Accesswhich enables users to enter, modify, add, delete, print records, and generate customized reports- Developed, prepared and distributed periodic timesheets and finance reports to internalmanagement- Worked with staffing management systems like MSP-Managed Staffing Program andAccelerationVMS; worked effectively in a team environment, collaborating with HR and Accountingdepartments, while directly reporting to Macrosoft's CEO

Bachelor, Business Administration, Focusing On Business Information Systems

Activities and Societies: Worked as a Research Assistant for DeVry professors 2010, Assisted in New Student Orientation 2010, Attended.

Bachelor'S Degree, English-Vietnamese Translation/Interpretation