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Trang Pham personal email
At S&P Global, my focus as Sales Operations Associate Director centers on refining sales forecasting and data analysis, fostering an environment where strategic insights drive sales performance. Mastery in CRM systems and advanced Excel has empowered our teams to surpass performance benchmarks and optimize sales processes.With a substantial foundation in business operations within SaaS landscapes, my role synergizes with sales strategies, ensuring streamlined operations and enhanced efficiency. Collaborating across functions, we've crafted a culture of continuous improvement, where data-driven decision-making and operational excellence are the cornerstones of our sales success.
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Revenue Operations AnalystEverdrivenParker, Co, Us -
Sales Operations Associate DirectorS&P Global May 2018 - Oct 2024New York, Ny, UsForecasting - Developed and implemented standardized monthly and quarterly sales forecasting processes utilizing sales intelligence and pipelines. Continuously improved the forecasting process and methodology, adapting to sales feedback and changes in the organization and market.Reporting and Data Analysis - In collaboration with Sales leadership, developed, monitored and managed reports and dashboards to track sales performance, trends, and insights to aid in decision-making. Partnered with leadership on business planning and strategizing for their respective areas.Subject-Matter Expert - Served as a trusted resource to the sales leadership team and the primary point of contact within the sales organization. Delivered proactive insights through data and analytics, pinpointed opportunities to enhance business performance, and provided actionable recommendations. Streamlined and bolstered the sales business process to improve operational efficiency and quality across the Sales teams.Collaboration - Partnered with Finance, Marketing, IT, HR and other departments to devise strategies and automation tools to support Sales. This necessitated cross-functional collaboration among GTM operational teams to synchronize shared goals and minimize silos.Quota/Territory Planning - Developed analytical models in collaboration with key figures in the Sales, Compensation and Finance departments to assess, improve, and enhance territory structuring and quota distribution.Effectively led the Heritage Energy and Resources (hENR) Americas Sales team, comprising 70 members, through the integration phase post the IHS Markit and S&P Global merger. Established and executed training for new sales processes and analytics specific to hENR products in a newly implemented SalesForce environment. Also developed, oversaw, and managed fresh reports and dashboards to aid sales leaders in forecasting, assessing sales performance metrics, KPIs, setting quotas, and assigning accounts. -
Manager Business OperationsMcafee 2012 - 2017San Jose, California, UsStreamlined invoicing process through automation, cutting Order Operations team's workload by 15 hours monthly and safeguarding $14 million in annual billing accuracy.Implemented a comprehensive monthly forecasting model integrating recurring and one-time revenue streams, achieving 96% accuracy in revenue predictions for Sales Management.Designed and led execution of a strategic billing audit initiative, identifying and rectifying systemic errors to reclaim $500,000 in lost revenue. Significantly boosted financial results and reinforced the sales team's confidence in commission payments.Designed and enforced a strategic chargeback mechanism, resulting in a 20% decrease in non-compliant sales practices.Uncovered $4 million worth of incorrectly categorized bookings, spanning approximately 1,200 transactions. Spearheaded effort to resolve booking classification issues, resulting in 20% reduction in processing time and improved commission accuracy.The development and implementation of a paperless system for a crucial segment of the order processing workflow led to a monthly savings of 40 hours in data entry and improved the accuracy of daily new bookings reports. -
Senior Sales Financial AnalystMcafee 2007 - 2012San Jose, California, Us(Started with MX Logic in 2007 then McAfee acquired MX Logic in 2009)• Developed, interpreted, and implemented financial and accounting concepts and techniques for financial planning and control. • Collaborated with all levels of organization in delivering accurate and reliable financial information. • Partnered with sales management and executives to develop complete reporting packages. Identified trends and recommended areas to improve• Oversee planning and reporting related to territory, quota setting, forecasting and performance.• Sales compensation plan development and administration.• Performed budgeting/forecasting for the sales and marketing departments.• Recommended cost saving and profit generating opportunities and strategies to increase overall performance.
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Sales Operations ManagerCochlear 2001 - 2006North Ryde, Nsw, Au• Established and led the Sales Administration department, assuming leadership of financial and operational functions for the Customer Care/Sales team.• Provided support to Regional Sales Directors in developing Regional and Territory business plans.• Developed and managed the annual Customer Care Department sales and expense budgets.• Created, maintained and reported the monthly/quarterly sales reports (sales productivity, profitability, key account analysis, emerging trends, Wins/Losses reports, 80/20 report, trending, rolling 12-month analysis).• Facilitated and drove the sales forecasting and market share process and ensured all data was captured and reported.• Worked in partnership with Sales Executives to create comprehensive annual compensation plans, including the establishment of quotas, territory alignment and computation of commissions, designed to boost team performance and motivation.• Responsible for incentive calculations of the sales force: monthly commissions, quarterly/semiannual/annual bonuses, sales and marketing programs.• Responsible for the development and management of the Customer Care field staff's annual compensation agreements.• Designed, developed and implemented sales administration and operation processes and procedures as needed.• Created a system to optimize the management of purchase agreements and Oracle price lists.• Led the administration and tracking of Equipment Licensing Agreements, ensuring compliance and optimizing resource allocation across the organization.• Partnered with Compliance Officer to design and execute robust policies and practices, enhancing the company's overall compliance program for the Customer Care team.• Assumed role as the Customer Care department "GO TO" person on all operational issues impacting sales, including customer satisfaction issues, resource requests, critical success factors/follow-up, crisis management, etc. -
Accounting SupervisorCochlear 1993 - 2001North Ryde, Nsw, Au(Started as Accounting Clerk promoted to Senior Accounting Clerk to Accountant to Accounting Supervisor during this period)Responsibilities included: management of Accounts Payable, Accounts Receivables, Invoicing, expense reports, payroll (included commissions and bonus calculations), analysis and reporting of SG&A expenses, budgeting and forecasting, Inter-company reporting, daily cash posting and month-end closings.
Trang Pham Skills
Trang Pham Education Details
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University Of Colorado DenverGeneral -
University Of PhoenixMaster Of Business Administration (M.B.A.)
Frequently Asked Questions about Trang Pham
What company does Trang Pham work for?
Trang Pham works for Everdriven
What is Trang Pham's role at the current company?
Trang Pham's current role is Revenue Operations Analyst.
What is Trang Pham's email address?
Trang Pham's email address is tp****@****ear.com
What schools did Trang Pham attend?
Trang Pham attended University Of Colorado Denver, University Of Phoenix.
What are some of Trang Pham's interests?
Trang Pham has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Health, Cooking, Electronics, Outdoors.
What skills is Trang Pham known for?
Trang Pham has skills like Sales Operations, Product Marketing, Strategy, Cross Functional Team Leadership, Product Management, Channel Partners, Enterprise Software.
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