Dsquare is a member of Square Group, one of a biggest local agency in VietnamAs a Senior Account Manager at Dsquare I am:- Project owner and supervise team members to deliver & reach campaign's target successfully & effectively- Coordinate & motivate internal teams to build up & complete the plan- Building client retention by securing additional budget from existing clients, help sales with up-selling to other clients within established agency- Manage multiple customers and opportunities, maintaining accurate forecasting and clear management communication - Team management including reviewing utilization rates, participating in the hiring and recruiting process, developing employees for career progression

*** Top 3 digital agency established in 2008*** Handling company’s key accounts: Unilever (Pond's, Sunsilk), Samsung (Galaxy S4), Canon, ICP, Orion (Chocopie, O'star, Khoai TayO), TCL, Pizza Hut, Malaysia Tourism, AEON Mall, AIA, ANZ, Alcatel, etc.Leadership:• Account team building (4 persons)• Conduct account executives and build up account and project management processClient Service:• Study clients’ brief and clarify requirement• Organize brainstorming meeting with related departments to propose online brand positioning, concept, attraction and conversion activities• Design digital trip with online perception change and compose proposals to offer full services in digital marketing• Make and persuade KPI, negotiate costs and scope of works with several clients, agencies, suppliers, freelancers• Be responsible for the profitability of projectsProject Management:• Deliver master timeline and make oriented plans for detailed works/tasks• Reasonably delegate works and flexibly supervise the assigned executives• Keep tracks of financial status and monitor the effectiveness of projects• Watch over execution works and un-stuck timely• Involve in some cases of detailed execution and issues solving• Clearly and officially communicate to avoid misunderstanding• Predict, analyze and minimize potential risks/problemsPerformance Analytics and KPI Tracking:• Keep track project performance against the plan and KPI to measure its effectiveness• Report projects by Google Analytics, comScore, Tradedoubler.Help to secure company business:• Researched and studied to apply digital marketing trends• Help to ensure company goals

*** A Swedish invested company offering digital marketing services- Managed Clients’ expectation from project briefing until billing - Managed internal execution teams to deliver digital project on time & on quality- Identify opportunities for new digital business and help to secure existing clientsKey projects: • Diana (Community Building - “Sexual education” website)• Vaseline (Community Building – Vasellin Facebook Fanpage)• AIA (Recruitment Campaign - “My dream is”)• Bluestone (Awareness Campaign - “Who say life is limited”)• TCL (Awareness Campaign - “We can transform”)

Saleswoman:• Took care of store display and direct sales in term of wholesales• Organize events to introduce company product and do awarenessHuman Resource:• Directly worked with Insurance Government for Social Welfare, Health Insurance and Unemployment Insurance of 5,000 employees