Thuy Trang Vu Email and Phone Number

- Direct communicate with customer to clarify business & analyze the requirements from customers. - Document functional and business requirements documents: create wireframes, user stories, activity diagrams and use cases.- Communicate with development team to ensure correct requirement understanding during implementation.- Compose related documents, such as: Requirement Traceability. Tools using: Jira, Confluence, Balsamiq, Visio, Project Pro.

- Analyze the requirements from customers’ material/transfer from senior BA in business view.- Document functional and business requirements documents: create wireframes, user stories, activity diagrams and use cases.- Communicate with customers to clarify business and support if there is any change requirements from customer.- Communicate with development team to ensure correct requirement understanding during implementation.- Support development team to communicate with the customers regarding implementation QA/Issue.- Compose related documents, such as: Requirement Traceability, User Manual, UAT Trainning.- Successfully Go-live system with scope 2500+MM under Health Care domain.Tools using: Jira, Confluence, Balsamiq, Visio, Project Pro.

- Plan and manage team goals, project schedules and new information: update master plan, schedule plan, daily scrum, meeting notes. - Supervise current projects and coordinate all team members to keep workflow on track: manage tasks on Jira and documents on Confluence. - Perform business analysis in some project if necessary, including preparing mock-up and SRS. - Communicate with clients to identify and define project requirements, scope and objectives. - Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored such as Work Breakdown Structure, Effort Estimation, etc. - Process end-of-week reportsTools using: Jira, Confluence, Axure, Slack, Zeplin.

For the confidential agreement with the company, I can not share much about my job. However, what I can gain from this job are the high concentration, attention to every single detail and flexibility. Learning fast to adapt to new things in short time is also a good thing I have learnt here. Besides, I also cooperate well with multinational colleagues in an international working environment, which gives me a chance to develop my teamwork skills. I got top performance with 100% quality for 2018 and 2019.

I had worked as a Call Center Agent and gained for myself necessary experience in Customer Service field: understanding my customers; handling their requests and ensuring their satisfaction under our hotel policies. During all the time working here, I always got the believes of customers and my manager with the good performance. Therefore, I got chances to assisting my Service One Manager to train new comers. Systems using: Micros and Opera

3 months working as a trainee marks the starting point in my journey in Customer Service field. Thanks to this place, I learnt many beneficial things for my next job. I got promoted to become Casual Staff after my internship.