Trang Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

Hanoi

Vietnam

1. CRM management · Lead lifecycle email program, integrating creation and execution of promotional and triggered emails· Manage email calendar, send volume and themes, define cadence based on performance testing, internal learnings, best practices, and industry trends· Develop email marketing campaign audience criteria, which include segmentation, cadence, sequencing and dynamic content targeting, through collaboration with the various business units and the Email Designer and Developer.· Test and optimize program elements to continuously improve KPIs, including Return On Spend, Open Rates, Click Through Rates, Unsubscribe Rates· Test email templates and messaging construct to identify the optimal creative approach· Create email contents for returning users· Provide ongoing internal reporting for Key Performance Indicators· Identify & analysis database, customer behavior / expectations to enhance business opportunities.· Make social media plan to develope CRM marketing campaigns2. Website content management · Develop and make updates to CMS templates, web sites, microsites and campaign landing pages to support marketing efforts.· Develop, test and deliver site content and feature updates as requested by other team members.· Keep all online content error-free, up-to-date, and consistent.· Collaborate with Agency, vendor to develop and update site graphics and UX enhancements.· Collaborate with IT team to ensure proper setup, ongoing updates and timely releases of web technology upgrades as needed.· Ensure website meets all best practices including UX, UI, IA and SEO.· Collaborate with online marketing manager to develop and execute a/b testing program and search engine optimization.· Manage content management system for websites and blogs.

Vietnam

Vietnam

- Provided support to managers on jobs: prepared supporting documents and took recording of client's meeting. - Made internal report of partners and SBV- Consolidated and analyzed annual data of companies' financial statements.

Vietnam

- Prepared documents and arranged timetable for teachers.- Observed Pre Intermediate and Intermediate Class.

Vietnam

- Organized ISME Open Day at NEU - providing university tours and seminars for high school students. .- Consolidated and finalised candidates' applications. - Introduced and consulted about the program- Took a tour to high schools in Hanoi to introduce and present about the program to high school students.

Vietnam

work as a mentor to guide new students at ISME

Master Of Science (Msc), Marketing Communications

Bachelor Of Arts (B.A.), Economics