Trang Pham Email & Phone Number

Espoo, Southern Finland, Finland

Being an international talent myself in Finland, I know how challenging it can be to break into the job market and land a job that is equivalent to your qualifications and value. I couldn't be happier to be able to contribute my effort to improve the internationalization, diversity and inclusion of highly educated international talents in Finland. My main responsibilities include:- Producing recruitment and networking events to boost international recruitment and create networking opportunities between international professionals, companies and service providers.- Producing social events for international professionals, their families, students and academic personnel to help improve their quality of life and integration into Finnish life.- Collaborating with other Talent Boost actors (https://www.businessfinland.fi/en/for-finnish-customers/services/programs/talent-boost-finland) to help accelerate international growth of businesses and increase the presence of international professionals in different organizations and companies in Finland.- Promoting diversity and inclusion within and outside of the City of Espoo organization.

Länsisatamankatu 16, 00180 Helsinki

"Managing mostly business related tasks for the team such as creating presentation materials, scheduling and managing daily events, organising travel and accommodation, taking minutes, and other organisational tasks". Yes, this is one of the most common descriptions for my position and beside handling all of the mentioned tasks, I believe I have a much bigger role within my organisation. I'm a messenger, an organiser, a technical support, a cheerleader and sometimes an amateur therapist as well.I ensure that the information flows between all departments/units and work closely with everyone to understand their needs and improve the internal communication. I am confident with my skills to plan, organise and execute seamless versatile events where customer satisfaction is the first priority. I'm a self-taught technical support specialist, having experiences with installing new software or implementing a new app/system to the whole organisation. I make sure that everyone will have at least a cake and appreciation on their special day because it's the people who make wonders. About the amateur therapist, I mean as a good listener and supporter.Above all, I'm an ambassador for the company. I believe in the concept, believe in the values we give to the world and believe in the team.

- Coordinated and monitored our daily events, from the scale of 50 to 400 customers- Designed and delivered excellent customer experiences- Assisted with new employees' orientation and training

Vuorimiehenkatu 3, 00140 Helsinki

- Handled visa applications to China, India, Saudi Arabia and Iran.- Delivered the applications to the embassy and took care of the applications'​ after-service.- Assisted in developing SoloVisa - an online visa purchasing system created by Lähialuematkat - focusing on service design, creating better usage for customers as well as enhancing the system's content and language.

"Make Your Future Tour" is Laurea’s ‘School visit tour’ program in which I visited different high schools around Helsinki Metropolitan areas and encouraged students to join our study programs.

Espoo, Finland

- Participated in planning and implementing two successful customer-oriented events which are Laureamko – Laurea’s student union yearly ball and Laurea campus staff Christmas party.- In charge of the planning of the menu, invitation design, venue arrangement and theme decoration.- Assisted in catering, serving, customer and back-up services.

Helsinki, Finland

- Generated ideas and offerings to increase customers’ awareness in Helsinki Central railway station, commute and long-haul trains.- Created practical tools for generating sales and improving marketing strategies.

Hanoi, Vietnam

- Took charge of frequent press clippings, customers’ database, monthly report and back-up services.- Participated in organizing and managing different events and activities at the hotel.

Bachelor Of Business Administration (Bba), Sales Management, Innovation Through Service Design, Business Communication Skills

Bachelor Of Hospitality Management, Project Management, Hospitality Management, Event Management

Tourism And Travel Services Management

Erasmus exchange student from January to June 2011