Trang P. Email & Phone Number

San Jose, Ca, Us

• Currently leading a team of product managers and insights analysts, responsible for helping Adobe’s customers find the tools, resources, and support they need to succeed with Creative Cloud• Introduced and scaled multi-lingual conversational AI capabilities to customer experience workflows• Evolved Customer Experience Insights and Voice of the Customer programs to identify opportunities toimprove self-service and product experiences. • Modernized customer experience platforms including CRM, omni-channel platform, and data platforms, contributing to increased operational excellence and productivity gains

San Jose, Ca, Us

• Founded a 501(c)(3) nonprofit dedicated to empowering young Vietnamese American leaders• Defined mission statement and operating model for organization• Worked closely with donors to establish programs to address needs of specific student segments and to reward or incentivize key behaviors• Launched marketing initiatives to increase student awareness of foundation's programs and offerings

Phoenix, Az, Us

Apollo Lightspeed is the innovation arm of Apollo Education Group. The Lightspeed team is focused on helping people gain skills and prove skills to advance their careers.• Led product and engineering team through tighter adherence of scrum best practices, and championed closer collaboration between teams • Groomed and prioritized backlog, and ran scrum process, achieving higher velocity and better predictability with each sprint• Established new data science function, including recruiting and hiring first data scientist• Managed team of product managers, designers, and a data scientist to reimagine the user experience of the alpha product, to provide a more engaging and data-rich experience• Defined and delivered brand new user experience on a completely new technology stack in 3 months• Spearheaded integration of user testing tools, such as Optimizely, Google Analytics, UserTesting.com• Conducted product due diligence for merger and acquisition considerations

Dublin 2, Ie

• Led Stanford recruiting initiatives targeting engineering majors; increased offer acceptance rate 90%• Established and managed key executive-level client relationships at critical account• Initiated and planned mentoring programs and employee engagement activities focused on career development and employee retention• Managed teams of consultants working across various business operations functions, including product strategy, business intelligence, customer support, and operations

• Developed user testing strategy for new e-commerce experience in emerging markets• Established program management framework and functions to support cross-functional coordination between legal, marketing, product management, inventory management, customer service, and trust and safety teams• Identified and prioritized product requirements gaps against business goals• Trained business and operational teams on product changes and new e-commerce experience

San Jose, Ca, Us

• Helped define mobile payments product strategy for North America business unit based on existing capabilities, market trends, and competitive landscape• Developed business capabilities map and assessed current maturity of product and business functions, as input into overall product strategy and roadmapping exercises

• Technology program manager responsible for assessing information needs of contract farming implementation for Tanzania cotton sector• Devised and oversaw process to collect and digitize information for 600,000 small holder farmers• Developed product strategy for smallholder farmer services, including strategy to utilize mobile technology

San Jose, Ca, Us

• Developed product strategy and product roadmap for new advertising network which served 5.7B impressions/day• Prioritized product features and managed product roadmap to capitalize on market opportunities and trends, meet the needs of advertisers, and support internal sales and business operations teams• Represented voice of customer and championed user experience and usability throughout design process

San Jose, Ca, Us

• Defined product requirements for digital ad serving/relationship marketing platform delivering over 2 billion impressions per day, servicing over 25 different sites• Defined product requirements for e-commerce platform which moves $62 billion in merchandise each year. Focus areas included shopping carts, checkout features, billing and pricing engines• Managed project prioritization, scope verification, design, and development processes to ensure timely delivery• Managed vendor relations and led on-shore and off-shore delivery teams• Collaborated with content managers and user experience designers to ensure positive user experience and consistent product branding

San Jose, Ca, Us

• Business Readiness Analyst and Coordinator for Oracle 11i ERP systems upgrade• Developed, managed, and provided training for Transition Team’s cut-over execution play book and assisted in contingency planning across 7 work flows and over 20 critical applications