Tracey Nielsen Email & Phone Number

Sherwood Park, Alberta, Canada

Www.Tiarahairextensions.Com

Owner/Operator of an online retail store, selling custom made hair extensions. Handling all bookkeeping, inventory, vendor management, client relations & social media marketing

Edmonton, Alberta, Canada

Member of an 8-person team of IT professionals responsible for the implementation, enhancement and support of Yardi, a cloud-based Property Management ERP. Working with all levels of the organization from front end clerks to the C-suite in designing business processes that will be enhanced with the new software as we move them from on premise and/or manual systems to this cloud based one. Assigned to both internal clients of CRHC (120-member organization) for rolling out new modules (eg… Show more Member of an 8-person team of IT professionals responsible for the implementation, enhancement and support of Yardi, a cloud-based Property Management ERP. Working with all levels of the organization from front end clerks to the C-suite in designing business processes that will be enhanced with the new software as we move them from on premise and/or manual systems to this cloud based one. Assigned to both internal clients of CRHC (120-member organization) for rolling out new modules (eg Fixed Assets) and for external clients who hire CRHC to assist with their Yardi implementations and business process reviews. Project methodologies include both water fall, agile and hybrid. Participating in ongoing scrum training of both the team and the internal clients to adopt agile. Performing business analysis, system analyst, testing and change management duties on each module rollout Show less

Edmonton, Alberta, Canada

Member of a team of PMs and Bas working on lifecycle and enhancement projects for all branches of EPS Led small teams on upgrades of existing software and installations of new applications Met with both sworn members and civilian employees to gather requirements, manage testing and production rollouts Sr Lead BA on a major mission critical CAD (Computer Assisted Dispatch) software upgrade where duties included writing Decision Requests to leadership, leading user feedback sessions… Show more Member of a team of PMs and Bas working on lifecycle and enhancement projects for all branches of EPS Led small teams on upgrades of existing software and installations of new applications Met with both sworn members and civilian employees to gather requirements, manage testing and production rollouts Sr Lead BA on a major mission critical CAD (Computer Assisted Dispatch) software upgrade where duties included writing Decision Requests to leadership, leading user feedback sessions and demos to sworn members and business leaders, performing unit testing, creating system test user scenarios, managing the TFS (tracking system) for development tasks and testing issues, training other team members on CAD, investigating issues and exploring new functionality. Show less

Edmonton, Alberta, Canada

Sole IT practitioner on the implementation team to assist the PMO with every aspect of their project lifecycle. Leading the technology component; responsible for business requirements gathering, design, testing and project management assistance to a leader who had not previously managed an IT project. Worked directly with stakeholders, Oracle service providers and the project team. Facilitated meetings, demos, JAD sessions, testing and trained as a system administrator to design and… Show more Sole IT practitioner on the implementation team to assist the PMO with every aspect of their project lifecycle. Leading the technology component; responsible for business requirements gathering, design, testing and project management assistance to a leader who had not previously managed an IT project. Worked directly with stakeholders, Oracle service providers and the project team. Facilitated meetings, demos, JAD sessions, testing and trained as a system administrator to design and configure the software. Major deliverables included requirements docs, scope statement, test plans and scripts, user guides, project plans and business process maps using an agile process methodology. Show less

Edmonton, Alberta, Canada

Worked independently to design, plan and deliver an IT Customer Experience Vision document Interviewed multiple customers and stakeholders, held workshops and gathered data to validate the current customer experience with IT requests Self-taught and then guided the IT Workplace Support Teams through customer ‘journey mapping’ exercises, workshops and ultimately developed customer journey maps

Edmonton, Canada Area

Member of the PMO team, within ISBD for the Office of the Registrar. Lead process analysis, review and implementation of various improvements within the Student Financial Support unit of the Registrar’s Office. General tasks included analysis, policy, procedure and unit training, quality assurance, communication and collaboration and project implementation. Major deliverables include business cases for project funding, test plans and scripts, user guides, projectplans and business process… Show more Member of the PMO team, within ISBD for the Office of the Registrar. Lead process analysis, review and implementation of various improvements within the Student Financial Support unit of the Registrar’s Office. General tasks included analysis, policy, procedure and unit training, quality assurance, communication and collaboration and project implementation. Major deliverables include business cases for project funding, test plans and scripts, user guides, projectplans and business process maps. Show less

Edmonton, Canada Area

Project: Next Gen – Public Sector (Crown Corporation)Responsibilities:Member of a large team (50+) responsible for implementation of Pensions Administration software (Ariel DB), reporting directly to Program ManagerPerformed data gathering and analysis regarding software bugs (defects) and facilitated daily triage meetings to prioritize defects during User Acceptance Testing (UAT)Created a detailed specification document for a software solution for an external client to send… Show more Project: Next Gen – Public Sector (Crown Corporation)Responsibilities:Member of a large team (50+) responsible for implementation of Pensions Administration software (Ariel DB), reporting directly to Program ManagerPerformed data gathering and analysis regarding software bugs (defects) and facilitated daily triage meetings to prioritize defects during User Acceptance Testing (UAT)Created a detailed specification document for a software solution for an external client to send their data to APSCreated an Employer Readiness Dashboard for Employer Services Team to monitor events leading up to implementation of the external facing Employer PortalCreated high profile presentations and reports for the Senior Leadership Team (SLT) to help facilitate the Go/No Go Decision for Go Live, as well as another to keep software vendor accountable to their contract delivery promises. Show less

Edmonton, Canada Area

Project: Innovation Program – Public SectorResponsibilities:Managed a team to support development of a program scope, key elements, and rollout for the corporate leadership team (CLT) for a corporate Innovation program within the City of EdmontonCoordinated with project area lead staff on delivering their respective component program piecesLed brainstorming sessions with the team, generating ideas and plans for the initial two year roll out of the programResponsible for… Show more Project: Innovation Program – Public SectorResponsibilities:Managed a team to support development of a program scope, key elements, and rollout for the corporate leadership team (CLT) for a corporate Innovation program within the City of EdmontonCoordinated with project area lead staff on delivering their respective component program piecesLed brainstorming sessions with the team, generating ideas and plans for the initial two year roll out of the programResponsible for driving the creation of a program branding & marketing plan, an internal webpage, a supervisory engagement plan, an organizational alignment plan, an education plan, and a corporate software roll out strategy for implementationManaged a contractor to configure and rollout an idea capturing mechanism tool Show less

Edmonton, Canada Area

Owner/Operator of a brick & mortar personal services business, managing approximately 15 staff, and all bookkeeping, payroll, inventory, vendor management, client relations & marketing

Alberta, Canada

Self Employed, Independent Contractor for various clients listed below (except period of Nov 2006 - October 2011)

Edmonton, Canada Area

Projects: Transformational Improvement, Program (TIP) 4 – Public Sector HealthcareManaged two large scale clinical projects simultaneously, both impacting thousands of users: Responsibilities:Workplace Health & Safety project to install patient lifts at acute care centers across the province; Health Professions Strategy & Practice project to build an MS Share Point site for their helpdesk. In both capacities worked with cross provincial teams, from the consultant to the… Show more Projects: Transformational Improvement, Program (TIP) 4 – Public Sector HealthcareManaged two large scale clinical projects simultaneously, both impacting thousands of users: Responsibilities:Workplace Health & Safety project to install patient lifts at acute care centers across the province; Health Professions Strategy & Practice project to build an MS Share Point site for their helpdesk. In both capacities worked with cross provincial teams, from the consultant to the Executive Director level, facilitating the meeting, coordination & communication of all stakeholders, preparing status reports, creating and working to the project plan, managing the budget, creating the project charter, identifying requirements & driving progress. Show less

Edmonton, Canada Area

Responsibilities:Manager on the Technology Applications Team, specializing in Oracle ApplicationsWhen not on contract work, assisted on multiple national RFP response submission teams, chaired committees and ran special projects relating to onboarding new staff, women in the workplace & special marketing events.

Nisku, Ab

Project: ERP Software Selection – Construction IndustryResponsibilities:Managed a software selection process, guiding the client from requirements gathering through RFP creation and vendor demonstrations Led requirement gathering sessions with the steering committee and project team, comprised of senior executives and end users. Created the RFP and managed the process. Created status reports & managed the communication plan.

Red Deer, Ab

Project: ERP Software Selection – Textiles IndustryResponsibilities:Led a team to gather key and unique requirements, researching available related software options, ranking them on a 4 point scale and presenting the findings to the client in report formWorked directly with senior executives and key stakeholders

St Albert, Ab

Project: Procurement/Supply Chain Practices & Procedure Review – Public SectorResponsibilities:Performed role of subject matter expert during a review of current state public sector purchasing, supply chain and procurement processes Assisted team to gather key requirements, explained industry best practices, identified weak areas & suggested ways to improve through reports and meetings.

Edmonton, Ab

Project: Expenses Project Review – Construction IndustryResponsibilities:Led a business process review in order to identify opportunities for improvement to their financial processes, including purchasing, supply chain and accounts payableFacilitated sessions with end users to identify current state and discuss best practice changes Created reports of our findings and presented to the client.

Edmonton, Ab

Project: Public Sector HealthcareFacilitated a high level self-assessment of public sector internal controls over financial reporting (ICoFR). Created a report of findings and presented to the executive.

Edmonton, Ab

Projects: Detailed Fit Gap Assessment, COFAS to IMAGIS (Oracle) Review – Public SectorResponsibilities: Managed a team to review existing public sector financial, purchasing procurement, and accounts payable business processes, gathered requirements and then performed a fit gap analysis against existing functionality in IMAGIS. Led a workshop to validate the analysis, created a report and presented the findings to senior level management.

Acheson, Ab

Project: Payables Reconciliation – Construction IndustryResponsibilities:Led a high profile task force to clear a backlog of over $100 million in overdue vendor invoices out of JD EdwardsManaged a team of 20 staff, presented findings to the Executive Steering Committee, acted as liaison between Accounts Payable staff and the Executive, provided guidance and support to improve processes and trained junior staff on the purchasing & accounts payable supply chain process.

Saskatoon, Sk

Project: Saskatchewan Indian Gaming Authority – Lotteries & GamingResponsibilities:Led the band procurement team during the requirements gathering phase of a large-scale software selection that included financials, procurement (purchasing & accounts payable) and human resource modulesCreated templates, reports and plans and presented to the project team.

Edmonton, Ab

Project: Purchase Order Costing Project – Public Sector HealthcareResponsibilities:Reviewed all hospitals within the public sector CHSA, and conducted a business process review in order to determine the actual cost of the purchase order process and identify areas for improvement based on best practice.Met with key stakeholders and end users and worked with executive level management to present the findings.

Oakville, On

Project: PeopleSoft FIN Upgrade – Higher EducationResponsibilities:Managed the testing phase of their university wide upgrade of the Purchasing and Accounts Payable modules of PeopleSoft, affecting thousands of usersCreated and ran test scripts, trained end users, monitored results and created & presented status reports to senior leadership.

Chicago, Illinois

Project: PeopleSoft Procurement Upgrade - Private Sector HealthcareResponsibilities:Led a health care insurance team of 35 senior level clients and consultants through all phases of a massive PeopleSoft Procurement (Purchasing & Accounts Payable) v. 8.9 upgrade and process redesign. Facilitated requirements gathering, fit gap analysis, design, build, testing and training. Hired by VP of Procurement independent of the firm doing upgrade in order to ensure her vision was… Show more Project: PeopleSoft Procurement Upgrade - Private Sector HealthcareResponsibilities:Led a health care insurance team of 35 senior level clients and consultants through all phases of a massive PeopleSoft Procurement (Purchasing & Accounts Payable) v. 8.9 upgrade and process redesign. Facilitated requirements gathering, fit gap analysis, design, build, testing and training. Hired by VP of Procurement independent of the firm doing upgrade in order to ensure her vision was realizedCreated regular status reports of and presented to the executive. Show less

Minneapolis, Minnesota

Project: PeopleSoft Procurement – Higher EducationResponsibilities:Prepared the higher education project team for implementation of PeopleSoft Procurement (Purchasing & Accounts Payable) v. 8.9 during initial phases of project Facilitated business requirements gathering & fit gap analysis, delivered a presentation on system implementation best practice methodology, guided inexperienced project management team on next steps and implementation strategy and delivered system overview… Show more Project: PeopleSoft Procurement – Higher EducationResponsibilities:Prepared the higher education project team for implementation of PeopleSoft Procurement (Purchasing & Accounts Payable) v. 8.9 during initial phases of project Facilitated business requirements gathering & fit gap analysis, delivered a presentation on system implementation best practice methodology, guided inexperienced project management team on next steps and implementation strategy and delivered system overview training to the Purchasing Functional Team, consisting of senior management level staff. Show less

Vancouver, British Columbia

Project: Payables Reconciliation - Public Sector HealthcareResponsibilities:Led a high profile public sector task force to clear a backlog of $5.5 million in unpaid vendor invoicesManaged a team of 15 including senior managers, clerks and contractors to clear the backlog and perform data correction. Created a sustainment proposal to prevent further issues, liaison between finance community, auditors and accounts payable staff, created documentation and trained users on issue… Show more Project: Payables Reconciliation - Public Sector HealthcareResponsibilities:Led a high profile public sector task force to clear a backlog of $5.5 million in unpaid vendor invoicesManaged a team of 15 including senior managers, clerks and contractors to clear the backlog and perform data correction. Created a sustainment proposal to prevent further issues, liaison between finance community, auditors and accounts payable staff, created documentation and trained users on issue resolutionPresented findings to executive steering committee on a regular basis Show less

Mattoon, Il

Project: PeopleSoft Supply Chain Conversion from Lawson Responsibilities:Facilitated the business process changes during an Oracle PeopleSoft Supply Chain (Purchasing & Accounts Payable) v. 8.4 conversions from LawsonDesigned, configured, tested and trained all aspects of the change while the client maintained a live database through the conversion. Created status reports and regularly presented to the executive.

Hattiesburg, Mississippi Area

Project: PeopleSoft Financials Upgrade – Higher EducationResponsibilities:Facilitated planning for a large scale Oracle PeopleSoft Financials upgrade from v. 7.5 to v. 8.8. Modules included Purchasing, Accounts Payable, General Ledger and Budgets. Created documentation and guided project team through scope definition and fit gap analysis phases. Created status reports and regularly presented to the executive.

Richmond, Bc

Project: PeopleSoft Procurement – Public Sector InsuranceResponsibilities:Planned, documented and delivered all training for large scale Oracle PeopleSoft Procurement (Purchasing & Accounts Payable) v.8.4 reimplementation. Managed training registration and communication, created data sets and exercises as well as all training materials Supplied support post go-live to end users & management.

Waltham, Ma

Project: PeopleSoft Financials Upgrade – Higher EducationResponsibilities:Responsible initially only for change management and testing but asked to transition to PM role to lead an upgrade of Oracle PeopleSoft Financials & Supply Chain (Purchasing & Accounts Payable) v. 7.5 to v 8.4. Successfully led team of 15 on 5-module upgrade under tight timeline and budgetAlso managed configuration, documentation and performed troubleshooting in a subject matter expert role to the client… Show more Project: PeopleSoft Financials Upgrade – Higher EducationResponsibilities:Responsible initially only for change management and testing but asked to transition to PM role to lead an upgrade of Oracle PeopleSoft Financials & Supply Chain (Purchasing & Accounts Payable) v. 7.5 to v 8.4. Successfully led team of 15 on 5-module upgrade under tight timeline and budgetAlso managed configuration, documentation and performed troubleshooting in a subject matter expert role to the client. Created status reports and regularly presented to the executive. Show less

West Hartford, Ct

Project: PeopleSoft Financials – Public SectorResponsibilities:In a public sector environment, Lead Trainer for end users and delivered Train the Trainer instruction. Subject matter expert to the client on technical processes throughout the projectDesigned and developed all training materials for massive Oracle PeopleSoft Financials v.8.4 implementation. Created end user and instructor guides as well as a web based learning assistant using HTML and MS Front Page… Show more Project: PeopleSoft Financials – Public SectorResponsibilities:In a public sector environment, Lead Trainer for end users and delivered Train the Trainer instruction. Subject matter expert to the client on technical processes throughout the projectDesigned and developed all training materials for massive Oracle PeopleSoft Financials v.8.4 implementation. Created end user and instructor guides as well as a web based learning assistant using HTML and MS Front Page. Delivered business process workshops to senior State Agency Representatives Show less

Amherst, Ma

Project: PeopleSoft Financials & Procurement – Higher EducationResponsibilities:Developed and delivered training to end users and other trainers on Oracle PeopleSoft Financials & Procurement (Purchasing & Accounts Payable) v. 7.5. End users consisted of doctors, executives, supervisors & clerks.

Middletown, Ct

Project: PeopleSoft Financials – Private Sector InsuranceResponsibilities:Lead change management consultant, delivering training and developing defect resolution procedures on post go live Oracle PeopleSoft Financials & Procurement (Purchasing & Accounts Payable). Liaison to the Finance community for enhancement requests and the development of policies and procedures for issue resolutionSigned off on code changes, performed security maintenance and created queries for end… Show more Project: PeopleSoft Financials – Private Sector InsuranceResponsibilities:Lead change management consultant, delivering training and developing defect resolution procedures on post go live Oracle PeopleSoft Financials & Procurement (Purchasing & Accounts Payable). Liaison to the Finance community for enhancement requests and the development of policies and procedures for issue resolutionSigned off on code changes, performed security maintenance and created queries for end users. Regularly met with senior executives to present findings and recommendation for change Show less

St Louis, Missouri

Responsibilities:Lead Functional Expert on massive Oracle PeopleSoft Accounts Receivable & Billing Implementation v. 7.5. Led users through business requirements gathering, scope analysis and functionality of the software. In a Project Manager role led configuration, security and system testing. Developed a Query Reporting strategy for end users and trained technical experts on the functionality of the system. Created status reports and regularly presented to the executive.

Edmonton, Ab

Projects: GOA: IMAGIS Project, PeopleSoft Financials – Public Sector Responsibilities:Business analyst working for the public sector, responsible for all phases of the implementation of AR & Billing for PeopleSoft v 6.0 Business Requirements Definition, Systems Replacement Definition, Fit Gap Analysis, Conceptual & Detailed Design, Construction, Testing, Implementation, Conversion and User Acceptance Testing. Change Management Lead, mentoring other trainers and developing… Show more Projects: GOA: IMAGIS Project, PeopleSoft Financials – Public Sector Responsibilities:Business analyst working for the public sector, responsible for all phases of the implementation of AR & Billing for PeopleSoft v 6.0 Business Requirements Definition, Systems Replacement Definition, Fit Gap Analysis, Conceptual & Detailed Design, Construction, Testing, Implementation, Conversion and User Acceptance Testing. Change Management Lead, mentoring other trainers and developing training materials and delivering end-user training. Created status reports and regularly presented to the executive. Show less

Edmonton, Ab

Responsibilities:Working in a public sector environment, responsible for performing system reconciliations, collections, cost analysis and contract calculations for billing, cash flow forecasts, budgets and writing Ministry briefings.

Cma, Management Accountant

General Diploma, Accounting

Metriculation Diploma