• Built risk process, risk policy, risk directory;• Established KRIs in operational field for the departments and recreation areas; and• Be in charged of creating awareness for departments and recreation areas recognise and prevent theinherent risks through using risk identification form.

ShopeeFood• Built SOP and evaluate adequacy of quality assurance standards (CQM Inhouse, BPOs);• Reviewed the efficiency of quality and inspection of quality system daily and periodically;• Investigated every issues related to the cheating on app and bad behavior to the customer of the fooddelivery person;• Analyzed CSAT, DSAT indicator to improve the SOP and satisfaction of the food delivery person; and• Revised the policy of food delivery person.- Prepapre reports and propose to communicate outcomes of quality activities- Identify training needs and organize trainning new SOP for BPOs

FPT Smart Home• Built procedures for the new project - FPT Smart Home;• Handled ad-hoc task related to the sale and warehouse team.

• Implemented internal audit activities (building checklists, audit plan, follow up corrective action);• Be in charged of preparing internal audit reports periodically for the team; and• Implemented internal audit for two specific fields (food and environmental safety) by testing the qualificationstandard of food, wastewater and waste classification in every business unit.

• Built core processes and procedures for quality system;• Implemented and evaluated adequacy quality assurance standards; and• Researched and Improved procedures by applying digital transformation system (by using BPA Solutions).