destination specialist, expert in tourism and hospitality through Indochina

Accountability in term of:Business Development (B2B)• Make the business plan to develop the assigned markets (including Competitor analysis, SWOT analysis, market analysis, key success factors for the market, suggesting the success module to develop the market, sales and marketing activities, sales target for this market and required manpower…)• Attend Sales and Marketing Activities (Sales calls, Fam Trips, Travel Fairs, meals with agents…) and give detailed reports after each event. Set KPI to manage the performance of each activity. • Coordinate with the Product department to develop the suitable product portfolio for the market.• Coordinate with the Marketing department to guarantee the efficient branding and product communication campaigns towards clients as well as suitable marketing materials for the market.• Identify the potential leads in each segment of the markets and propose the action plan to achieve those.Sales Management:• Make the proper promotion plan to push sales for the low season and to have more early bird sales as well as join the campaigns with the agents to push sales further.• Monitor well the sales of each agents, esp. the key accounts and come up with the initiatives to push sales further together with them.• Set the margin policy for each account, market and monitor well the implementation.• Responsible for all key and main biddings. Assign and Guide salesman detailed for the bidding as well as make some analysis and research to come up with suitable margin policy and suggestions to win the bidding.• Review periodically the relationship with existing partners and come up with initiatives to push sales and warm up further the relationship.• In charge of all the manpower of the Sales team: recruitment, interviews, staff evaluation, staff development and quality, staff training, staff salary reviews.• Come up with the solutions for the most difficult problems arising from the staff

Accountability • Direct daily dealing with online & Agents requests• Provide Customers information on Products & destinations • Develop the sale target for team (individual’s target) • Train and supervise the sales teams • KPI setting and implementation for the teams • Staff performance management • Monthly monitoring and report of the sales team performance to the GM • Look after the new Agent travel request to secure the new business opportunities • Analyze B2B and B2C strategy & activity and make recommendations for improvements. • Carry out market and competitor research to identify new business opportunities, source markets, distribution channels, tour operators and agents.• Preparations Trade Fairs and FAM trips • Maintaining customer database and networking • Product Management • Maintain and update German website content and copy • Google Ad-words and Analytic: development of keywords, analyses of the statistics in order to increase the number of demand on the German market.• Assist Marketing in the planning, management, implementation and evaluation of search engine optimization for http://www.buffalotours.de

Accountability • Assign and schedule the German Tour Guide monthly for northern of Vietnam • Prepare the cash advance before the trip and clear advanced after the trip for tour Guide • Making reservation for Hotels, transportation, meals and other services for all FIT & GIT • Training and briefing with the new German Tour Guide • Interview and coaching new German, fresh graduated Tour Guides • Check and respond to feedback's from German Guides concerning the trips