Nha Tran Email & Phone Number

- Provided technical support to a wide range of internal and external customers via workplace channels & Support ticket systems. - Troubleshooted and resolved software issues, ensuring timely resolution and high customer satisfaction.- Develop, monitor, and update the systematized management process in groups and departments to be actively and effectively applied.

- Manage CRM/HRM system of Dreamplex (including new/renewal sales and debit notes, manage members' accounts)- Create/ Review Quality Management System Internal Auditor protocol & ISO for IT & Operation Team- Deploy and apply systematization of documents/data.- Develop, monitor, and update the systematized management process in groups and departments to be actively and effectively applied.- Coordinate with contractors, and internal departments to ensure the application of the process according to the system's standardization.

1. Project Management - Develop detailed project schedule and work plan, monitor progress and make adjustments as needed.- Involving managing in all project scope, timeline, measure project performance and involving all relevant stakeholders and ensuring technical feasibility.- Coordinate internal resources and third parties/vendors for the flawless execution of projects.- Collect project information, market research, developing business strategies, identifying and managing new business opportunities.2. Business Development- Involves attract new clients and build solid relationships with them while maintaining existing relationships.- Perform concept and financial report to provide to investor.- Attend relevant meetings with business partners, prepare logistics, meeting documents. - Take site visit and report.- To assist Manager, Director with the preparation of business plan, market researches.- Recommends short/ long-term strategies for business expansion through new product lines or enhanced marketing techniques.- Supporting on generate sales approval, reports and analyzes numbers.- Recommends short-term and long-term strategies for business expansion through new product lines or enhanced marketing techniques.Achievement:- Support in opening 3 new Toong sites (GoldCoast - Nha Trang, Tan Hung - D7, Vista Verde - D2) with total value over $850,000.- Ensured the occupancy rates for every locations is above 90% per month.- Support leasing team to extended contracts with an approximate value of $40,000 gross revenue per month. - Stay close to investment and cooperate with clients (CapitaLand, Shopee, Olympus Capital,..) to open new sites for Toong.

1. Customer Service- Advice long term, short term course payment for customer and remind late registration. - Handle students’ requests/ complaints related to English courses or other internal/external issues directly as required.- Manage Teaching Assistant team to improve service, forecast and collect late enrollment. - Organize events monthly to maintain services for students. 2. Course Administration- Settle invoice related to all cost in center and report to Center Manager and Account Department.- Maintain accurate financial records relevant to the expenditure.- Inventory management by input in tracking file and get verification from Center Manager.3. Recruitment- Forecast Teaching Assistant quantity and quality monthly to forecast in/out number to maintain a strong skilled and energetic team.- Skim CV, interview Teaching Assistant prospect, follow and inform results to prospect, proceed documents/contracts and report it to HR department.. - Make TA Salary report and report to HR department for remuneration. Achievements: - Hit re-enrollment target from 2015 - 2018.- Achieved top ranking for Adults English in Ho Chi Minh region in Sep, Oct, Nov/2017.- Completed in control center cost as HO target delivered from 2015 - 2018.- Build good payment management as control credit and collection status. Be able to forecast the refuse payment rate and take action solving. - Build good relationship with customers and stakeholders to maintain quality service and offered good price deal.

- Contacting potential customers, consult a personalized education plan match with each customer’s needs, providing excellent post-sales service, follow-up to maintain high customer satisfaction such as follow up calling to remind class for students participate. .- Follow up with Academic team to ensure full support for customers when occurs issues related to students' study progress.- Handle customers’ queries/problems/issues promptly and effectively.Achievements: - Hit sales target from 06/2018 - 07/2018. - Able to work under pressure with flexible hours including evenings and weekends to meet and exceed sales targets.

Working as a Freelancer. Specialized:+ Review application, technology, life sciences, family related.+ Translate articles. + Giving comments on related topics.

Vietnam

1. Classroom Management- Support teachers in class/during the course by control class, help students for class activities, provide teaching resources if needed, inform parents their results.- Control and take care of students in class, assign and mark homework. 2. Course Administration- Update students with course progress information and check students’ attendance daily.- Report students’ progress - results (monthly), call parent for absent students and tutoring weak students.- Support Events by decorating and inform parents to participate.Achievements: - Best re-enroll classes from Aug-Oct.2015.- Best Teaching Assistant Award from Sep-Oct.2015.

Vietnam

Thesis title: Immunological requirements of human monoclonal antibodies to block dengue virus transmission from viremic blood to mosquitoes

Vietnam

My internship activities while worked at OUCRU was:+ Extract the dengue virus RNA in mosquitoes.+ Detect the dengue infection by using flourescent microscopy.