Nha Tran Email & Phone Number

- Provided technical support to a wide range of internal and external customers via workplace channels & Support ticket systems. - Troubleshooted and resolved software issues, ensuring timely resolution and high customer satisfaction.- Develop, monitor, and update the systematized management process in groups and departments to be actively and effectively.

- Manage CRM/HRM system of Dreamplex (including new/renewal sales and debit notes, manage members' accounts)- Create/ Review Quality Management System Internal Auditor protocol & ISO for IT & Operation Team- Deploy and apply systematization of documents/data.- Develop, monitor, and update the systematized management process in groups and departments to be.

1. Project Management - Develop detailed project schedule and work plan, monitor progress and make adjustments as needed.- Involving managing in all project scope, timeline, measure project performance and involving all relevant stakeholders and ensuring technical feasibility.- Coordinate internal resources and third parties/vendors for the flawless.

1. Customer Service- Advice long term, short term course payment for customer and remind late registration. - Handle students’ requests/ complaints related to English courses or other internal/external issues directly as required.- Manage Teaching Assistant team to improve service, forecast and collect late enrollment. - Organize events monthly to maintain.

- Contacting potential customers, consult a personalized education plan match with each customer’s needs, providing excellent post-sales service, follow-up to maintain high customer satisfaction such as follow up calling to remind class for students participate..- Follow up with Academic team to ensure full support for customers when occurs issues related.

Working as a Freelancer. Specialized:+ Review application, technology, life sciences, family related.+ Translate articles. + Giving comments on related topics.

Vietnam

1. Classroom Management- Support teachers in class/during the course by control class, help students for class activities, provide teaching resources if needed, inform parents their results.- Control and take care of students in class, assign and mark homework. 2. Course Administration- Update students with course progress information and check students’.

Vietnam

Thesis title: Immunological requirements of human monoclonal antibodies to block dengue virus transmission from viremic blood to mosquitoes

Vietnam

My internship activities while worked at OUCRU was:+ Extract the dengue virus RNA in mosquitoes.+ Detect the dengue infection by using flourescent microscopy.