Randy Tran Email & Phone Number

Littleton, Co, Us

Denver, Colorado, United States

Denver Metropolitan Area

- IT Support:• Currently providing customer services to students, staff, and faculty members from the University of Colorado Denver/ Anschutz; troubleshooting and answering IT questions through the phone, remotely, chat, or in person.• Assist users with a variety of software/applications including: Microsoft Office Suite, Global Protect VPN, and Duo Mobile: Two Factor Authentication• Record all requests through a ticketing software called Cherwell, and also escalated tickets… Show more - IT Support:• Currently providing customer services to students, staff, and faculty members from the University of Colorado Denver/ Anschutz; troubleshooting and answering IT questions through the phone, remotely, chat, or in person.• Assist users with a variety of software/applications including: Microsoft Office Suite, Global Protect VPN, and Duo Mobile: Two Factor Authentication• Record all requests through a ticketing software called Cherwell, and also escalated tickets appropriately to specific teams when needed. - Canvas Support:• Provide basic learning tips about Canvas to students and faculty• Diagnose and troubleshoot various Canvas courses or accounts• Respond to phone calls, chats, and in person requests about Canvas Show less

Commerce City, Colorado, United States

• Maintained neat, clean and safe workspace to avoid hazards and increase safety.• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.• Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.• Reviewed orders by inspecting labeling, packaging and contents.• Inspected ingoing and outgoing shipments to verify accuracy and prevent… Show more • Maintained neat, clean and safe workspace to avoid hazards and increase safety.• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.• Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.• Reviewed orders by inspecting labeling, packaging and contents.• Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.• Checked products for damage or other issues before packaging. Show less

Bachelor Of Engineering - Be, Mechanical Engineering

High School Diploma

Activities and Societies: Soccer, Football, and Rugby