Kevin Redford Msc Cismp Email & Phone Number

Blackpool, Gb

Global

As Service Delivery Manager and Operational Lead, I spearhead delivery and daily operations for a critical Defence Information System that enables strategic decision-making and frontline capabilities for the UK Ministry of Defence across multiple countries.Leveraging my expertise in project management, ITIL 4, and complex systems training, I work closely with key stakeholders at Boeing Defence UK, Strategic Command's Operational Energy Authority, and Defence Equipment & Support's Digital group to ensure smooth implementation and ongoing optimisation of this expansive 140+ site system.I provide oversight on all aspects of the system, from client-side functionality to central data analytics that empower command staff and the OEA. My leadership of training initiatives and change management has proven instrumental in driving user adoption and value.With a keen eye for operational excellence, I combine technical know-how with an astute senior management perspective to enhance system-wide performance. My collaborative approach and well-rounded skillset continue to deliver robust, resilient capabilities that meet the strategic needs of the UK Ministry of Defence stakeholders across multiple countries.

Lenham Heath

As a dedicated Service Delivery Manager for MOD LogIS Fuels, I am responsible for the entire lifecycle management of an in-service application serving a global user-base. My role extends across numerous application services, including Data Management, User Experience Research, Design Collaboration, Training, Support, Procurement and Contract Management. As a critical link to Ministry Stakeholders, I strive to ensure seamless application service delivery.A key highlight of my recent tenure includes leading a Cyber Vulnerability Investigation in accordance with NCSC guidelines. This initiative led to our organisation securing the prestigious Cyber Essentials certification, strengthening our cybersecurity posture.Building on my PowerBi expertise, I've also created two transformative solutions. The first, a comprehensive global fuels inventory dashboard, introduced a dynamic view of fuel stocks across defence locations. The second, an Enterprise Messaging System built using PowerBi, Power Automate, and Forms, has revolutionised stakeholder communication, enabling harmonised discussions across diverse Defence UK entities.My responsibilities also extend to financial oversight, managing an annual support budget and steering a service desk providing second and third line support. As a Senior Project Manager, I have successfully coordinated complex, multi-command, multi-country logistic system projects. This role demands close collaboration with senior stakeholders across various MOD Commands.My role has taken me across numerous international locations, engaging with key stakeholders and decision-makers. This global perspective enhances my leadership approach, driving innovation, bolstering system security, and encouraging effective communication within our Defence structure

Bicester

Management of Support Delivery across Defence (ITIL) and Proactive Support Models used for Lifecycle management. Conduct detailed User Experience Research to draw insights from users about application journeys and turn them into actionable deliverables, working closely with dev teams to design and test recommended change and ultimately drive through a more positive user experience. Management of EUser Sup Groups to identify transitional need and trending incident capture as well as managing and implementing adaptive change and technology refresh.

Bicester

A Multi-Disciplined Project, enhancing the MOD's refuelling model. Asset security, accountability and availability accross a Multi-Continent Domain and feeding a wider ERP platform in support of Strategic Planning. Technical & Business Change

Bicester

A rewarding role born of the 1998 Strategic Defence Review and the formation of the Defence Fuels Group. Commissioned as one of 4 Business Systems Analysts to look at 3 Large BU's and their independent Fuel Management Processes, identifying commonality, process gaps, process efficiencies and process improvement possibilities, with a view to rationalising what was a complex function, drawing on industry best-practice combined with a very unique and diverse end user operational output.

Bosnia And Herzegovina

Role - Stabilisation Force Systems Analyst (Unix/Satellite)Location - Bosnia & HerzegovinaKey Responsibilities - Support, Availability Management for Front Line Command Forces UK & Canadian Field Hospital. Reporting to Command Headquarters and UK Commands. A mobile role, covering all deployed asset locations within the Joint Forces Area, ensuring availability and maintained access for Logistic Information Systems (UNIX). Additionally, providing 24/7 support for Canadian Medical Services. Implementation of Fiber Network and MedCAP2 medical inventory and reporting software.This role required effective communication skills, tact and diplomacy. A high-pressure environment in which critical decision making is crucial and a whole range of technical and management tools were put to the test on a daily basis.

Master Of Science - Msc, Information Technology

Cismp Certificate In Information Security Management Principles

Foundation Certificate In Information Technology Service Management Itil

Level 4, Training & Development

D32 D33 Assessor, Internal & External Validation