Lalit Kumar Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney

Governance: Facilitated to establish the Acceptance criteria & Governance model between two pillars of organization (i.e. Build & Customer Assurance)Process Re-engineering: Mapped Process Maturity for Customer & Network Assurance Operational Excellence: Provided coaching on functional framework and defined business metrics to measure the operational performanceTransformation: Led process transformation for key network challenges to enhance the performance measures

Sydney

Continuous Improvement: Role to identify process improvement opportunities to drive cost savings Risk & Compliance: Ensure ISO compliance for the business unit and deploy risk aversion tool along with the implementation of QMS framework

Account Management: Managed P&L account for multiple onshore clients from Forbes list to drive Cost saving projectsContact Centre Optimization: Delivered efficiency projects to optimally function offshoring model to enhance gross margin

Gurgaon, India

Consulting: Principal Consultant for Knowledge process outsourcing unit to enable clients on technology and analytical capabilities to co-create innovative, digital-led transformational solutionsAccount Management: Responsible for meeting client’s transformational objectives year on year to give 3%-5% of savings to scale the revenue target Digital Transformation: Driven overall business excellence and process improvement strategy & Process Re-engineering onshore and offshore, to support internal stakeholders and process delivery operations & managed changes for transforming digitallyPeople Management: Led a team of high skilled professionals

New Delhi Area, India

Process Standardization: Responsible to optimize, standardize & digitize the process across regions for broadband and telephony services. Knowledge Management: Share and replicate best practices and manage change for the business unitSix Sigma: Create the capabilities to develop cost saving mindset with enhanced customer satisfaction

Gurgaon, India

Conducted Training and facilitation to associates on Quality Tools & TechniquesMentored Six Sigma Improvement ProjectsBenchmarked YSA (Your Spending Account) process metrics vis-à-vis clients VoiceMapped Voice processes and Transactional processes parametersConducted Time and Motion study of processes of high profile clients like Boeing, Sony etc. for YSA Established the co-correlation of adjudication of claim processing and client satisfactionMap of client’s verbatim and initiating process corrections

New Delhi Area, India

Responsibilities :-Lead strategic level improvement projects Responsible for 56 Green Belt Projects completed with an estimated savings of INR 10 mn.Conduct Training on Quality Tools & Techniques for cross functional teams.Develop Business Processes in alignment of services like STM-1/4/16, IPLC, leased ckts, etc.Identify Web enabling critical business processes.Develop Measurement System and Internal/External Dashboards for O&M Business Processes.Conduct Internal Audits for different processes to gauge compliance level and reporting any Non Conformances.Map Customer requirement through Six Sigma Projects and encapsulate into processes.Significant AchievementsReceived the CEO’s Award for Best Black Belt Project ‘Reduction of Transmission Equipment Failures’.

Nigeria, Lagos

Installation, Configuration & Maintenance of Optical Transmission Equipment (i.e. SDH based STM-16,STM-4, STM-1) at NITEL (Nigerian Telecommunication)Achievements :-Configured remote SDH equipment's for 6 NITEL (Nigeria Telecom) while S12 Switch up gradation.

Worked in Design & Development of SDH EquipmentCarried out SDH equipment testing as per Telecom ITU standardsConfigured and commissioned MTNL STM16 ring , which was the first optical ring deployed in Indian network

Ms, Quality Management

Master Black Belt, Six Sigma

Certificate, Business Administration And Management, General

Six Sigma Black Belt, Six Sigma

B. Tech., Electronics & Telecommunications