Nandita Bhatnagar Email & Phone Number

San Ramon, Ca, Us

Fremont, California, Us

Joined Coagusense as a consultant during its start-up phase, advancing to Vice President. *Fostering collaboration with client stakeholders and developing playbooks, establishing robust Customer and Technical support process methodologies. *Directing global Customer Service and Technical Support teams, achieving a First Contact Resolution (FCR) rate of >90% *Maintaining a Customer Satisfaction Score (CSAT) above 80%. *Collaborating with Sales and Product Teams to lead pre-sales demonstrations and post-sale activities, driving consistent revenue increases.*Securing buy-in from key stakeholders, including IT Security -Network vendors (Abbott RALS, AegisPOC (OUS) TelCor, Siemens Healthineers (UniPOC and POCcelerator). *Supporting post-market surveillance (all PMS activities) and complaint management efforts, effectively navigating the complexities of IVDR and MDSAP certifications to maintain regulatory compliance and ensure product safety.*Product performance analysis and feedback internally leading to product quality improvements, reducing complaints by 70% while the customer base increased by 250%.

Fremont, California, Us

Key contributor in getting Coag-Sense PT/INR Monitoring System and its 2nd generation device in market with successful clinical trials and subsequent FDA approval. Provided leadership and clinical strategy in support of product commercialization, technical approach, and market messaging. In charge of creating Marketing Literature and Technical Documents to support Distribution an Sales partners. Implemented large trainings/evaluation studies/ and generating statistical analysis reports which helped large wins for the Sales Teams. Astute coagulation and product knowledge has accelerated the company growth and attracted investors.Worldwide responsibilities for written or verbal communications and collaborations relevant to scientific/clinical issues.

Navigated multiple organizational acquisitions, progressing through several roles with increasing responsibilities before Abbott’s eventual acquisition of the companies. Led and transformed technical service functions during these transitions, ensuring seamless integration and consistent global support.* Led global Technical Service teams for internal and external customers, including Shared Service Centers, International and Domestic Sales, Marketing, and Clinical Consultant teams.* Spearheaded the transition of Complaints Handling, and Training & Development processes from paper-based systems to fully electronic enterprise management systems.* Coordinated post-market clinical activities and data management across Intercontinental, European, and Asian markets through regional corporate offices.* Managed efforts to enlist company products on State Licensure packets with Centers for Medicare & Medicaid Services, CLIA Program, and Philadelphia Regional Office.* Collaborated with the Director of the Division of Laboratory Improvement, PA Department of Health Bureau of Laboratories, to update their list of company products.* Led the project with the CLIA Program in Seattle, WA, resulting in an updated list reflecting the correct status for the HS test system.

Successful owner of a main pathology lab with a satellite clinic that ran tests of routine biochemistry, clinical chemistry, microbiology, hematology and histopathology.

Premier Industry was the pioneer in making flavored soy-milk tetra-packs and marketing them nationwide. My role was to ensure maintenance of a sterile environment in the manufacturing plant, lines as well as contain, identify and remove any contamination. .

Carried out hands on work in the Pathology department carrying out tests in Clinical Biochemistry, Microbiology, Hematology, Urology, Blood Bank, and Histopathology.

Certification, Project Management

Clinical Lab Scientist, Clinical Pathology

Master Of Clinical Biochemistry, Clinical Biochemistry

Bachelor Of Sciences, Biology/Biological Sciences, General