S. Drake Custer Email & Phone Number

Collaborated with experts in diverse fields like business and communication to develop scripts for e-learning videos. I would interview prospective freelancers and hire them based on project fit, expertise, and company needs. Then the freelancer expert would write lessons based on an outline, while I edited for clarity and flow. My responsibilities included:• Proofreading and editing to align with company voice• Researching content to ensure integrity and validity• Reaching out to freelancers for project updates and keeping to deadlinesLater, my role evolved into using generative AI to create scripts. I would edit these scripts for flow and factual integrity, adding creative examples to engage the audience.

Home (Elance/Upwork.Com)

Completed freelance translations for various clients as needs arose. Applied translation background in different fields, such as industrial, governmental, and scholarly areas. Handled self-assigned deadlines, promoted abilities, and demonstrated professional business practices.• Corresponded with clients in regard to potential translation projects.• Worked toward deadlines to deliver quality final products in a timely manner.• Translated, edited, and proofread each project to ensure clear, professional products that remained true to the intention of original source material.

Daleville, In

Responsible for keying transaction amounts, scanning credit and debit files, and balancing transactions for the smooth daily operation of bank locations across Indiana, Ohio, and Illinois. In this role, I ensured that all customers and company partners were paid properly each day, responsible for handling large transactions and protecting the banks' interests.In 2022, I transitioned into a position in the Loans department as an Escrow Account Administrator. In this role, I was responsible for analyzing customer's personal and commercial loans. I serviced these loans to make sure they were analyzed yearly and properly according to federal regulations. I was also tasked with running the monthly Debt Protection process for our customers who have opted into debt-cancellation insurance with their loans. I collaborated with an external vendor to reconcile our balance sheets, and indicate when certain loans have not been paid for the month, and research why that would be.

Indianapolis, Indiana Usa

Performed various functions related to ensuring the timely printing of quality advertising in Yellow Pages phone books, including quality assurance, proofreading, query analysis, participating in bilingual conversations with Canadian sales representatives, and micromanaging time schedules and tasks.• Sent ad proof e-mails to sales representatives.• Responded to artist queries on artwork problems, instructional issues, contract discrepancies, etc.• Executed research through proprietary systems and Internet search engines to find correct answers.• Opened dialogues with French-Canadian sales representatives, serving as a connection with customers when answers were not readily available through normal research methods.• Provided quality control checks for grammar, spelling, and specifications for print advertising.

Helped guide customers to identify items of interest and provided input on home improvement projects. Delivered support to all store departments.• Offered direction, assistance, and advice to customers with home improvement projects.• Cross-trained in all store areas to develop comprehensive product knowledge.• Gave training to new hires in other store areas when the need arose.

Muncie, Indiana Area

Served in work-study position and participated in the Delaware County court digitization program. Scanned paper documents dated from the early 1900s into computer program to create legible, long-lasting digital versions of paper files. Developed an understanding of image processing and sharp attention to detail, with position requiring self-management and receiving continual feedback by program director.• Handled aged documents with care.• Replicated files in digital, using office software and hardware.• Deciphered and recorded information from each document, categorizing and quantifying data to facilitate sorting and cataloging process.

Bachelor Of Arts - Ba, French Language And Literature

Activities and Societies: French Club Study Abroad Trip - Angers, FranceI graduated from Ball State in 2013 after completing the French.

Education record

Studied in the Faculté des Lettres (College of Humanities) during my semester-long Study Abroad trip to France. Took French university.