• Lead operations and compliance for mail order and central fill pharmacy, ensuring nationwide service excellence for 93 pharmacies across 50 states• Implemented process improvements to enhance efficiency and customer satisfaction• Achieved stringent accreditation standards and maintained top-tier service quality

• Managed 340b prescription drug program to support underserved communities• Developed innovative clinical programs in collaboration with healthcare teams• Ensured compliance and efficiency in pharmacy operations for Federally Qualified Health Center

-Overseeing the financial performances of the outpatient pharmacies and their profit margin-Management of outpatient pharmacy automation-Participation in the medical center and medical staff committees and initiatives and implementation, regulatory compliance as well as, quality improvement-Expansion of the ambulatory care clinics-Coordinate the Home/Ambulatory Infusion needs to facilitate earlier discharges and/or prevent admissions-Evaluation of employee prescription services and PBM alignment-Management of the sterile compounding process-Management of specialty pharmacy URAC accreditation

Best time of my life as a full time parent. I get to spend quality time with my family to do all the big and small activities that a parent with a full-time job just simply cannot.

• Grew business by expanding services by 25% year over year.• Leveraged LEAN and AI/ML in process and service improvement.• Consistently maintaining high employee engagement and satisfaction, Gallup 4.2/5.0

• Maintained positive P&L from day one of operation.• Promoted sensible health management and health policy with continuous service expansions.• Transformed pharmacy and healthcare practice in the region with international and local experience.

• 6 pharmacies health system: 340b, mail order services, HIV, ED, specialty pharmacy, and mail order.• Expanded pharmacy services: specialty pharmacy, prescription delivery, medication reconciliation. • Project management: • Installed Interactive Voice Response (IVR) system: decreased phone time by 85% • Increased web and app usage of electronic medical record system by 20% year over year

Pharmacy Manager—Denver, Colorado, USA—February 2007-July 2012• Operation goals increased from 40% to 100% • Reduced wait time from 1+ hour to less than 20 minutes • Increased public health awareness via participation and promotion of various vaccination programsDistrict Scheduler—Denver, Colorado, USA—June 2007-June 2011• Provided uninterrupted services for district and company • Collaborated with managers and district coordinators across districts• Strategically assigned limited pharmacists to maximize productivity for 16 stores district Pharmacist—Edgewater, Colorado, USA—July 2006-January 2007 • Responsible for patients’ safety and prescription accuracy • Managed acute and chronic patients from multiple providers and complex therapies• Provided clinical care to the community at large and liaised with academia as preceptorPharmacist Intern—Edgewater, Colorado, USA—August 2002-June 2006• Provided public health services through various healthcare settings: hospitals, clinics and institutions• Provided drug information to the pharmacists, patients, and the communities • Liaised between healthcare systems and community in safe drug usage and cost-effectiveness

Provided Vietnamese/English interpretation for legal and medical matters in the greater Denver metro area