Last 4 years, I led the change management projects for different kind of industries such as financial service sector,consumer product, real estate through customer/employee behavior insight. I also led Asia banking study across Thailand,Malaysia and China to understand consumer behavior and provide key strategy to retail banking to drive customer engagement.Drawing from my understanding of Gallup's employee engagement and marketplace practice, I designed the project structure andcreated solutions that optimize client business performance. I also designed service value and spent more than 400 hourscoaching and training managers on implement sale and service at retail banking. In addition, I designed and implemented theinternal feedback system for one of largest bank in Thailand to improve its internal collaboration and activate customer centricstrategy. I worked with a conglomerate client to activate group’s core value to drive its business performance sustainably. On top ofthe consultative works, I co-conducted Accelerated Strength Coaching public class in Thailand to certify 10 strength coaches in2015.During 2014 and 2016, my contribution helped the accounts grew more than 100% with the highest customer satisfactionscore conducted by Gallup head office also, I managed the largest project with highest % internal utilization rate. I received royalstart award from Gallup head office in 2 consecutive year in 2014, 2015 which is the highest award in Gallup.