Will Trattles Email and Phone Number
Will Trattles work email
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Will Trattles personal email
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Will Trattles is a Ticketing and Product Specialist at Red61. He possess expertise in account management, crm, team management, ticketing, customer service and 31 more skills. Colleagues describe him as "Will is a strong, well disciplined individual who works well with others. He was a great asset to the Customer Services department. He was well known by the majority of customers within the business and they all loved him. Will is happy to learn new things and is happy to go above and beyond for customers, often staying late or coming in early to exceed customer expectations. Will has a great phone manner and is very professional in his approach to customers and other business clients. I would highly recommend Will, he is dependable and will be an asset to any team. " and "Will is a great leader and a great professional, his level of enthusiasm and application to all he is tasked with drives him and those around him to improve. He has played a huge role in my development and I will be forever grateful for that. Always looking to improve, I have never known Will to shy away from responsibility or complicated tasks, he literally seems to thrive under pressure. I have seen him work through many highly stressful situations calmly resulting in a smooth resolution and high levels of staff and customer satisfaction. I have met very few people as committed as Will to 'Doing the right thing'. I know that Will would be a huge asset to any organisation."
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Head Of ProductRed61 May 2024 - Present -
Product Analyst/OwnerRed61 Oct 2022 - May 2024London, England, United Kingdom -
Head Of Client SolutionsTicketek Uk Aug 2021 - Oct 2022London, England, United Kingdom -
Senior Product AnalystAxs Europe Jun 2019 - Jul 2021London, United Kingdom• Product Requirement documentation• Backlog management • Sprint planning • Troubleshooting • Training • Business Needs Analysis -
Product AnalystAxs Europe Jul 2018 - Jun 2019London, United Kingdom -
Business AnalystTickets.Com Jul 2015 - Jul 2018Milton Keynes, United KingdomProject Manager for the first UK migrations from Tickets.com's existing legacy platforms to a new SaaS hosted solution. • Project management • Business needs analysis • Business process mapping• Product requirement documentation• Training -
Business AnalystAudienceview Dec 2014 - Jul 2015London, United KingdomWorking for an industry leading ticketing technology supplier for the Arts and Entertainment market. As part of a small team working out of the UK, responsible for assisting clients in maximising the benefits achieved from the hugely flexible AudienceView eCommerce platform.• Business needs analysis• Delivering product training • Producing training materials – video and documentation• Configuration management • Quality Assurance -
Client Services ConsultantTickets.Com Jan 2012 - Nov 2014Member of a small team that transitioned two major sports clients to a newly developed ticketing and CRM platform for the 2012/13 season. • Business needs analysis• Account Management • Process documentation• Project delivery• Quality Assurance -
Service Desk ManagerTickets.Com Jan 2010 - Mar 2012Managing a team of 12 Service Desk Analysts I played a key role in helping Tickets.com move from 3 to 4 star accreditation with the Service Desk Institute • Staff monitoring and appraisals • Complaint handling • Logging, distributing and monitoring incoming support calls • Recruitment • Staff appraisals• KPI measurement -
Deputy Customer Services ManagerTickets.Com Jan 2009 - Jan 2010 -
Product Supporter/TrainerTickets.Com Jan 2007 - Jan 2009 -
Deputy Box Office ManagerEveryman Theatre 2005 - 2007
Will Trattles Skills
Will Trattles Education Details
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Business Management -
Ryde High School
Frequently Asked Questions about Will Trattles
What company does Will Trattles work for?
Will Trattles works for Red61
What is Will Trattles's role at the current company?
Will Trattles's current role is Ticketing and Product Specialist.
What is Will Trattles's email address?
Will Trattles's email address is wt****@****ets.com
What schools did Will Trattles attend?
Will Trattles attended University Of Gloucestershire, Ryde High School.
What skills is Will Trattles known for?
Will Trattles has skills like Account Management, Crm, Team Management, Ticketing, Customer Service, Management, Software Documentation, Business Analysis, Team Leadership, E Commerce, Customer Satisfaction, Leadership.
Who are Will Trattles's colleagues?
Will Trattles's colleagues are Damien Smith, Gabriela S., Jose Ferran, Sarah Lezarre, Sam Tovey, Coburn Tang, Sam Gill-Mcgregor.
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