Will Trattles

Will Trattles Email and Phone Number

Ticketing and Product Specialist @ Red61
edinburgh, edinburgh, united kingdom
Will Trattles's Location
London, England, United Kingdom, United Kingdom
Will Trattles's Contact Details

Will Trattles work email

Will Trattles personal email

About Will Trattles

Will Trattles is a Ticketing and Product Specialist at Red61. He possess expertise in account management, crm, team management, ticketing, customer service and 31 more skills. Colleagues describe him as "Will is a strong, well disciplined individual who works well with others. He was a great asset to the Customer Services department. He was well known by the majority of customers within the business and they all loved him. Will is happy to learn new things and is happy to go above and beyond for customers, often staying late or coming in early to exceed customer expectations. Will has a great phone manner and is very professional in his approach to customers and other business clients. I would highly recommend Will, he is dependable and will be an asset to any team. " and "Will is a great leader and a great professional, his level of enthusiasm and application to all he is tasked with drives him and those around him to improve. He has played a huge role in my development and I will be forever grateful for that. Always looking to improve, I have never known Will to shy away from responsibility or complicated tasks, he literally seems to thrive under pressure. I have seen him work through many highly stressful situations calmly resulting in a smooth resolution and high levels of staff and customer satisfaction. I have met very few people as committed as Will to 'Doing the right thing'. I know that Will would be a huge asset to any organisation."

Will Trattles's Current Company Details
Red61

Red61

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Ticketing and Product Specialist
edinburgh, edinburgh, united kingdom
Website:
red61.com
Employees:
31
Will Trattles Work Experience Details
  • Red61
    Head Of Product
    Red61 May 2024 - Present
  • Red61
    Product Analyst/Owner
    Red61 Oct 2022 - May 2024
    London, England, United Kingdom
  • Ticketek Uk
    Head Of Client Solutions
    Ticketek Uk Aug 2021 - Oct 2022
    London, England, United Kingdom
  • Axs Europe
    Senior Product Analyst
    Axs Europe Jun 2019 - Jul 2021
    London, United Kingdom
    • Product Requirement documentation• Backlog management • Sprint planning • Troubleshooting • Training • Business Needs Analysis
  • Axs Europe
    Product Analyst
    Axs Europe Jul 2018 - Jun 2019
    London, United Kingdom
  • Tickets.Com
    Business Analyst
    Tickets.Com Jul 2015 - Jul 2018
    Milton Keynes, United Kingdom
    Project Manager for the first UK migrations from Tickets.com's existing legacy platforms to a new SaaS hosted solution. • Project management • Business needs analysis • Business process mapping• Product requirement documentation• Training
  • Audienceview
    Business Analyst
    Audienceview Dec 2014 - Jul 2015
    London, United Kingdom
    Working for an industry leading ticketing technology supplier for the Arts and Entertainment market. As part of a small team working out of the UK, responsible for assisting clients in maximising the benefits achieved from the hugely flexible AudienceView eCommerce platform.• Business needs analysis• Delivering product training • Producing training materials – video and documentation• Configuration management • Quality Assurance
  • Tickets.Com
    Client Services Consultant
    Tickets.Com Jan 2012 - Nov 2014
    Member of a small team that transitioned two major sports clients to a newly developed ticketing and CRM platform for the 2012/13 season. • Business needs analysis• Account Management • Process documentation• Project delivery• Quality Assurance
  • Tickets.Com
    Service Desk Manager
    Tickets.Com Jan 2010 - Mar 2012
    Managing a team of 12 Service Desk Analysts I played a key role in helping Tickets.com move from 3 to 4 star accreditation with the Service Desk Institute • Staff monitoring and appraisals • Complaint handling • Logging, distributing and monitoring incoming support calls • Recruitment • Staff appraisals• KPI measurement
  • Tickets.Com
    Deputy Customer Services Manager
    Tickets.Com Jan 2009 - Jan 2010
  • Tickets.Com
    Product Supporter/Trainer
    Tickets.Com Jan 2007 - Jan 2009
  • Everyman Theatre
    Deputy Box Office Manager
    Everyman Theatre 2005 - 2007

Will Trattles Skills

Account Management Crm Team Management Ticketing Customer Service Management Software Documentation Business Analysis Team Leadership E Commerce Customer Satisfaction Leadership Quality Assurance Product Support Troubleshooting Employee Training Change Management Event Management Customer Engagement Staff Management System Administration Team Building Call Center Microsoft Office Customer Relationship Management Project Management Service Improvement Customer Relations Service Desk Customer Focus People Management Training Delivery Training Project Delivery Requirements Gathering Problem Solving

Will Trattles Education Details

Frequently Asked Questions about Will Trattles

What company does Will Trattles work for?

Will Trattles works for Red61

What is Will Trattles's role at the current company?

Will Trattles's current role is Ticketing and Product Specialist.

What is Will Trattles's email address?

Will Trattles's email address is wt****@****ets.com

What schools did Will Trattles attend?

Will Trattles attended University Of Gloucestershire, Ryde High School.

What skills is Will Trattles known for?

Will Trattles has skills like Account Management, Crm, Team Management, Ticketing, Customer Service, Management, Software Documentation, Business Analysis, Team Leadership, E Commerce, Customer Satisfaction, Leadership.

Who are Will Trattles's colleagues?

Will Trattles's colleagues are Damien Smith, Gabriela S., Jose Ferran, Sarah Lezarre, Sam Tovey, Coburn Tang, Sam Gill-Mcgregor.

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