Eric Roberts Email & Phone Number

Offering, guiding and researching different modalities of mindfulness and wellness practices.

Providing a holistic approach for Program/Project Management, Governance, Strategy & Solution Consulting of Digital Transformation on the Salesforce Platform among other transformative platforms.• Leading teams for the successful, high quality outcomes of project implementations.• Steer new or long term Salesforce customers on getting the best adoption and value from licenses and services.• Reducing waste and risk that can easily come with new or renewing contracts of Salesforce licenses and of Salesforce Implementation Partners on the services of implementing out-of-the-box functionality/capabilities.

Centennial, Colorado, Us

In this role, I directed a Salesforce team to support digital transformation of Colorado Public Radio, while increasing revenue and implementing scalable, digital solutions to reach broader audiences. One of my key responsibilities was to develop roadmaps aligning with organization's vision and strategy.Some key accomplishments associated with this job role included:• Completed projects resulting in a 20% increase in revenue and provided employees with improved tools for enhanced performance.• Saved 100's of thousands of dollars by renegotiating vendor contracts, improving overall adoption of Salesforce and analyzing key capabilities.

San Francisco, California, Us

Based on my progressive industry-related experience, I provided pre-sales recommendations regarding enterprise architecture, solution mix, implementation strategies, and application integrations to ensure customer success for largest health insurance payers globally. Additionally, I aligned solution expectations and ROI with company executives of customer accounts through effective communication.A small section of my achievements is stated as follows:• Led the development of Salesforce solutions and architecture for Salesforce's largest customers across multiple industries.• Drove end-to-end digital transformation across people, processes, and technology to deliver business value in line with customer strategy and priorities.

San Francisco, California, Us

Being a key member of the organization, I partnered with customer C-level executives to devise a comprehensive success strategy aligned with customer initiatives, goals, and programs, leveraging Salesforce's Customer Success methodology. Along with that, I coached customer relationships to maximize Salesforce capabilities and partner ecosystem.A small section of my achievements comprises:• Boosted company revenue by reducing customer attrition and increasing customer contract length.• Delivered greater customer success, resulting in reduced overall attrition.

San Francisco, California, Us

As a part of this job role, I provided deep insights into architecture, innovation, digital transformation, and business efficiencies, while serving as an executive consultant. It is worth mentioning that I managed complex sales processes with large enterprise accounts as a Pre-Sales Engineer.Below listed are some of my achievements within this job role:• Delivered Salesforce's most innovative and value-adding solutions to largest customers through strategic leadership.• Maximized multi-million-dollar spending to multi-year contracts by proposing technical solutions.

Denver, Co, Us

During my time over here, I developed and implemented Salesforce initiatives throughout Denver for 55 Agencies, including 311 Call center, Denver Human Services, Denver International Airport, City Council, and Office of Economic Development. I also acted as owned Salesforce Product Roadmap, championing new features and functionality. I was assigned with the tasks of managing vendor relationships, deliverables, contracts, and budgets across multiple project efforts. Moreover, I aligned technology roadmaps and strategic goals with the Mayor's efforts through close collaboration with CXOs, directors, and Gartner.Following are some of my accomplishments:• Advised best practices and right sized capabilities for delivering highest value of Salesforce solutions to legacy applications.• Delivered Salesforce CRM platform to multiple agencies of the City of Denver, resulting in savings of millions.• Reviewed, revised, and formalized requirements, RFPs, and contracts for multi-million-dollar efforts.

Golden, Co, Us

During this tenure, I supervised a team of 10 staff with duties encompassing Network and Windows administration, Enterprise software support, IT operations, and 3-tier help desk support. I was proactively involved in developing IT strategy, PMO, ITSM, external and private cloud solutions, virtualization, application development, security, e-mail, unified communications, mobile, A/V, streaming, video conferencing, media productions, and internet build-outs. Facilitated transition to Agile Scrum Methodology; collaborated with Product Owners and software development teams; provided guidance and training. Guided and encouraged progress and implementation of county intranet (Ektron CMS), HRMS, and Financial Systems (JD Edwards). Besides that, I served as a member of security Advisory Group with other department directors, managed vendor relationships for the audit of IT systems and scoping towards external and internal network security penetration tests.Some of my contributions are mentioned below:• Successfully delivered complex IT projects within the defined scope, timeline, and budget.• Mentored and coached project team members to improve their skills and develop their careers.• Developed and implemented project management processes and best practices to increase efficiency and reduce risk.

Monterey, Ca, Us

During my tenure, I headed teams to design and deliver high-quality educational online software products and customizations, overseeing development of program scope while tracking benchmarks and program updates. At Pacific Metrics Corporation, I created product vision for a portfolio of offerings in collaboration with COO, strategizing on opportunities to transition enterprise from service- to product-based. One of my key roles was to facilitate customer base engagement to ensure solutions developed and implemented meet business requirements.A small section of my achievements is stated as follows:• Pioneered application of Agile practices across all company projects as Scrum Master, driving efficiency and company growth.• Facilitated employee training initiatives on methodologies related to project ownership and lifecycle requirements.

Denver, Co, Us

◆ Directed strategy, construction, and delivery of Packaged Mobile Application Platform [PMAP]. ◆ Orchestrated comprehensive product-development activities across domestic and U.K.-based offices. ◆ Supported sales engagements to acquire estimates, as well as service and process expectations.