Tom D. Email & Phone Number

Detroit, Mi, Us

Farmington Hills, Michigan, United States

ISO 27001 Certification WorkCreated Standard, Policy, and Procedure documentation for the company’s Information Security Management System (ISMS)Gained experience with cyber security foundational concepts such as the CIA and AAA information security models.Active Directory Domain AdminObject and User ManagementUser ManagementCreatedModified Security GroupsDisabledComputer Object ManagementCreatedModified Security GroupsDisabledAdmin PortalsOffice 365Azure EntraIDN-Sight RMMOnsite Tech SupportSupporting the INOAC Corporate OfficeWorked with vendors to manage licensing for user softwareManaged inventory for the office including creating and assisting in the processing of purchase ordersManaged support for ticketsDocumentationManaged documentation for IT processes and procedures to ensure accuracy and accessibilityCreated procedural documentation on an as-needed basis for recurring technical issues

Birmingham, Michigan, United States

Ticketing and Asset Management SystemUtilized KACE to manage tickets, knowledgebase, and computer inventoryFortinet ApplicationsFortiEDR, FortEMS, FortiClient, FortiAuthLog analysis for diagnostics of end points and user authentication issuesElevated to higher level of admin for some basic managing of VPN tunnelsImport staff accounts from AD to FortiAuthenticator to facilitate transition to Multi-Factor AuthenticationActive Directory Domain AdminObject and User ManagementUser ManagementCreatedModified Security GroupsDisabledComputer Object ManagementCreatedModified Security GroupsDisabledInhouse IT SupportPC ImaginingNew Hire Computer SetupSoftware and Application Installation, ManagementDocumentationBuilt procedural documentation for in-house IT and end usersDone on an as-needed basis using Snagit for image-capturing and documentation markup

Hazel Park, Mi

Regional IT Field Technician for over ten clinics across the Michigan region. Assisted with new clinic set-ups of technology including server rack device mounting and patching, workstation, printer, scanner, and device set-ups and cable management. Provides support for staff through onsite visits as well as the Samanage and Cherwell Ticketing Systems.Troubleshoots staff and clinic issues including and not limited to network infrastructure issues, printer, laptop, workstation, software, Windows 10, Active Directory and GSuite Enterprise accounts.

Redford, Mi

● Provided Phone Support for students● Resolve student technical issues with school-issuedChromebooks● Manage the Google Apps for Education domain● Google Management Console Admin● Managed Google Management Console user accounts for staffand students● Utilized the Google Management Console to maintain andmonitor Chromebook devices for over 500 students● Utilized the Verizon Administrator Portal to maintain WiFidevices for over 500 students● Diagnosis● Repair and Replacement● Custom Builds● Laptop and Desktop repair.● Data Recovery● Manage the Adobe Connect student and staff accounts throughthe Adobe Connect Admin Portal● Create web based front-ends for students to access theircourses. Created HTML5/CSS/Jquery based pages that displayedour company’s studio-made videos as well as embedded tutorialGoogle Documents● Use HTML5, CSS3, and Jquery languages to create graphical userinterfaces for our staff and students to access web content● Experience gained in the Bootstrap framework● Manage the company website through Google Webmaster Toolsaccount for proper Search Engine Optimization● Adhered to the Google mobile-friendly requirement for propersearch engine rankings● Create Google Doc based documentation for processes andprocedures used by the support staff● Managed technology Inventory through the EquipmentManager developed by the tech team● Generated reports and analytics for staff upon request● ChromeOS software troubleshooting● Chromebook hardware repair

Tri-Counties

Serviced the tri-county area providing computer repair and networking services to residential and small businesses alike.

Waterford, Mi

Duties here included dealing with customers on a daily basis in order to facilitate phone, laptop, and desktop repairs. Software experience included issues such as OS re-installs, driver corruption and re-installs, virus and spyware removal and security audits, data recovery and backup, software installs and uninstalls, etc. Hardware experience included issues such as laptop jack replacement(soldering and de-soldering), desktop component diagnosis and repair, and various phone repairs.

Web Designer Certification, Web And User Interface Design

Associate’S Degree, Computer Information Systems