The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk for vendors, agencies, and the community, responding to incoming inquiries - - through our ticketing system - - related to MOCS systems as well as procurement and… Show more The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk for vendors, agencies, and the community, responding to incoming inquiries - - through our ticketing system - - related to MOCS systems as well as procurement and contracting processes, while providing support for screening and onboarding vendors to technology platforms, helping to maintain learning resources, and implement a variety of proactive communications strategies. All Analysts aim to provide clear, accurate and timely information to stakeholders, coordinating responses across various operational and technical teams, documenting and partnering to resolve any issues which inhibit task completion or the overall success of critical initiatives. Show less

Applies customer service skills to a caseload of 90-100 Individuals with Intellectual Disabilities and Autism and their families from diverse backgroundsRegular updates to client database - updates client/employee information, tracks collection of contracts and other required documentationIntake of new clients, onboarding employees; schedules and conducts orientation training sessionsProcesses and follows up on incoming mail, emails, phone calls, and tech support questions in… Show more Applies customer service skills to a caseload of 90-100 Individuals with Intellectual Disabilities and Autism and their families from diverse backgroundsRegular updates to client database - updates client/employee information, tracks collection of contracts and other required documentationIntake of new clients, onboarding employees; schedules and conducts orientation training sessionsProcesses and follows up on incoming mail, emails, phone calls, and tech support questions in cooperation with HR, Payroll, and Fiscal departmentsReviews schedules and tracks billing information and documentation of over 100 part-time and full-time staff - pulling reports as needed for Fiscal Dept. and investigations or compliance issuesPartners with fiscal department to manage ongoing reconciliation of billing against individualized budgets by analyzing utilization of Medicaid services throughout fiscal year Show less

Work directly with an individual with intellectual disabilities and autism, helping to increase their confidence and daily living skills, and provide access to community to improve their overall quality of lifeDevelop strategies for communication, managing emotional and behavioral challenges Create consistency and form magnanimous relationship to the individual, knowing they have a host of challenges to overcome to live day to dayHelp individual engage in society through different… Show more Work directly with an individual with intellectual disabilities and autism, helping to increase their confidence and daily living skills, and provide access to community to improve their overall quality of lifeDevelop strategies for communication, managing emotional and behavioral challenges Create consistency and form magnanimous relationship to the individual, knowing they have a host of challenges to overcome to live day to dayHelp individual engage in society through different forms of media and access to goods and services in addition to providing aid with reading, handling money, and interaction with othersEncourage a sense of exploration and creativity in the individual, noting interests and presenting choices that incorporate those interests Show less

In charge of dough and sauce prep, ran pizza station during service as well as assisting with fryer and grillAssisted with logistics of creating pizza menu and dough-making practices for start-up restaurantSupported head chef in creation of special dishes, problem-solving with ingredients and technical issuesMonitored inventory of products and kept lists of items for reorderMaintained condition of stock in walk-in coolers, organization, cleanliness

Weekly Shopping for ingredients for all retreats on premisesMonitoring stock and managing inventory of dry goods at several locations on campusPrep and cooking according to both traditional and modified recipes with a focus on specialized menus for alternative or restrictive dietsHospitality - service and interaction with public throughout their stay during mealtimes and any encounters on campusWelcomed guests to campus for spiritual retreats; provided directions, information… Show more Weekly Shopping for ingredients for all retreats on premisesMonitoring stock and managing inventory of dry goods at several locations on campusPrep and cooking according to both traditional and modified recipes with a focus on specialized menus for alternative or restrictive dietsHospitality - service and interaction with public throughout their stay during mealtimes and any encounters on campusWelcomed guests to campus for spiritual retreats; provided directions, information, warm and friendly conversationServed diverse clientele from different faiths and cultural backgroundsShopping, inventory, delivery and organization of supplies to all retreats on campus Show less

Taught sections of:Fundamentals of DrawingVisual ThinkingColor TheoryCreated presentations using Powerpoint to demonstrate visual concepts by providing examples from Art HistoryHelped students appreciate works of art through provenance, cultural context, and chains of influence through generations of artistsLead critique and discussion of student work; graded and tracked success of students Provided technical information on the creation of works of art to develop a… Show more Taught sections of:Fundamentals of DrawingVisual ThinkingColor TheoryCreated presentations using Powerpoint to demonstrate visual concepts by providing examples from Art HistoryHelped students appreciate works of art through provenance, cultural context, and chains of influence through generations of artistsLead critique and discussion of student work; graded and tracked success of students Provided technical information on the creation of works of art to develop a sense of practical application of materials Show less