Travers Scott Email & Phone Number

Fort Worth, Texas, United States

• Led weekly, and monthly coaching, counselling, and feedback sessions resulting in continuous improvement. Evaluated process capabilities for maximized member satisfaction and cost effectiveness. Developed and delivered.
• Acknowledged departmental expert in process improvement, flexibility, adaptability, critical thinking,and problem-solving techniques.
• Evaluated success of training programs and recommended improvements to senior leadership to enhance effectiveness
• Created a positive and collaborative work environment with all staff members and senior leadership maintaining associate engagement scores of 95% or above.
• Proven ability to work autonomously with integrity and excellent time management skills a finishercompleter of 20+ projects benefiting our customer base.

Fort Worth, Texas, United States

• Promoted to develop, implement, and manage a new hire training program with a focus on maximizing sales by managing all account requests systematically and logically. Reinforcing strong & sustainable financial gains.
• Demonstrated ability to quickly learn and apply knowledge in a totally new field while consistentlymeeting and exceeding expectations.
• Proficient in mortgage as it pertains to escrow and lender policies and procedures.
• Sustained and continuously built the company’s portfolio by consistently having the highest transfer rate with more than 40% of opportunities generating revenue.
• Leveraged assistive technology to provided strong customer support to internal and external customer requests via phone call or email yielding 100% NPS scores month over month

Dallas-Fort Worth Metroplex

• Managed total plant quality system and performance. Led continuous improvement. Evaluated process and product capabilities for maximized customer support and satisfaction and cost effectiveness. Developed and delivered.
• Performed fabrication repairs on Med Power, Large Power or EHV product line including machine
• maintenance.
• Routinely scored highest in quality system audits becoming best practice champion for the region.
• Directly responsible for award of certified vendor status with two major national accounts