• Lead Ad Operations, Affiliate Management and Off-shore Operations teams in terms of management, training, and continued improvement. • Set goals and OKRS to push the Ad Operations team in terms of efficiency, standardization, and accuracy. Work with team members to achieve goals and advance to next stages of desired career path.• Collaborate with Ad Operations to provide bi-weekly status updates to CEO centered around performance, project updates, progress on goals, etc. • Manage incoming email offers from our affiliate relationships.• Collaborate with our Performance Analytics team to provide guidance and suggestions for our affiliate partners. Work directly with Engineering to improve our internal tools for greater efficiency and production.• Responsible for interviewing, hiring, and training of new team members. • Meet frequently with executive leadership to discuss process improvements, company projects, issues/solutions, etc.• Responsible for creating all Ad Operations documentation and training resources. This includes both written documentations, as well as training videos.

• Led North + South American Ad Operations team in terms of management, training and continued improvement. Directly managed a team of 10 Ad Operations Specialists. Hired and trained 8 employees at Criteo. o Direct reports were the most efficient Operations team globally by over 14%.o Oversaw management of queue via JIRA and tracked status of tickets/productivity of team members.• Attended leadership meetings with Criteo Global management, to discuss best practices, company improvements, company-wide bugs, issues/solutions, etc.• Maintained global documentation utilized by 2,000+ employees within our Confluence system.• Worked directly with product teams to educate all business units on new and improvements to products.• Presented and aggregated data from JIRA utilizing Microsoft PowerPoint displaying continuous improvement and efficiency of the Ad Operations team to executive level management.

• First Ad Operations Trafficker hired in North America for Criteo. Created entirety of program by outlining role responsibilities.• Imported/modified client feeds to run efficiently with the Criteo retargeting engine.• Responsible for optimizing/trafficking Platinum and top-tier accounts.• Expert point of contact for any Facebook related setup/optimizations/issues.• Modified third party vendor ad tags such as DCM and Visual IQ within our platform.

Modify third party vendor ad tags such as DFA and MediaMind within our AdConductor platform.Maintain relationships between Account Executives and various clients in order to ensure campaigns launch as scheduled.Responsible for troubleshooting discrepancies across various HTML/Javascript tags and knowledgeable of proper modifications.Assisted with end of month reconciliation for social campaigns.Process insertion orders against best business practices set forth by Director of Business Intelligence.Main point of contact for Viacom Media Networks (Nickelodeon, MTV, CCN, Lucky, Brides, etc.) Responsible for trafficking all campaigns, as well as reporting and forecasting. Troubleshoot discrepancies in reporting.Responsible for providing campaign screenshots to clients within a 24-hour timeframe.Responsible for checking 3rd-party numbers against internal stats and adjusting accordingly.Escalate any client issues to manager in order to prevent a make-good from occurring or a loss of clientele.Responsible for scheduling Kick-Off Calls in order to communicate campaign details with client.

Responsible for proper operation of building.Utilize custom software to maintain maximum production rate.Ensure the safety of others (safety checks, lock out systems, etc.)