Travis Atkins Email and Phone Number
Travis Atkins work email
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Travis Atkins personal email
Customer Success and Technical Implementation Professional with more than 9 years of experience in the SaaS tech space. Well versed in onboarding customers with complex technical integrations to navigating complex renewals. Driven to grow accounts, increase retention, and solve business challenges through consistent communication and QBRs. Skilled at project management, training, problem solving, and delivering positive outcomes for customers and stakeholders. I’m a collaborative, adaptable, and agile team player.
Eliseai
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Technical Customer Success ManagerEliseai Sep 2023 - PresentNew York, Us
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Implementation Manager (Technical)Surveymonkey Apr 2021 - Sep 2023San Mateo, California, UsAs the customer’s first point of contact, I kept their excitement, training and collaborating with their teams on creating & implementing a customer feedback program utilizing our paid technical integrations (Salesforce, Zendesk, API) & Web capabilities. Serving as their primary point of contact and customer feedback expert until they launched and we reviewed their results. Every implementation was different, requiring many systems working together to accomplish a seamless automation and workflow. -
Customer Success Manager (Technical)Surveymonkey May 2019 - Apr 2021San Mateo, California, UsWorked on several different products (SurveyMonkey Enterprise, GetFeedback, CX, & Usabilla) and their technical integrations, functioning as the primary point of contact for customers through their entire customer journey from implementation, support, QBR, renewal, and everything in between. Increased utilization & adoption, reduced churn, and increased ARR, by providing expertise on their customer feedback program and how to best utilize our technical integration(s) and Web capabilities.
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Strategic Account ManagerMineral Jan 2018 - May 2019Portland, Oregon, UsSpearheaded the creation, development, and refinement of the Strategic Account Management program after the success in my previous roles, recognizing the opportunity to work with select customers on larger strategic initiatives. I collaborated with C-Level executives on how to increase adoption, often discussing ways to deepen our technical integrations into their HRIS, Accounting, or Payroll software, adding value to their product, leading to increased retention and new revenue streams. -
Customer Success ManagerMineral Mar 2015 - Jan 2018Portland, Oregon, UsEarned this position by identifying the opportunity to generate more revenue by proactively collaborating with our customers on strategies to boost adoption and retention. I would reach out to customers who had a large opportunity to grow and work with their C-Level executives on marketing campaigns, product training webinars, sales training webinars, and more, leading to increased MRR and ARR.
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Customer Success AssociateMineral Oct 2014 - Mar 2015Portland, Oregon, UsPrimary point of contact for all customers throughout their customer journey, from onboarding, product training, end-user training, and support, sharing resources on ways to increase their adoption and retention.
Travis Atkins Skills
Travis Atkins Education Details
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Portland State UniversityEconomics -
Willamette UniversityMathematics
Frequently Asked Questions about Travis Atkins
What company does Travis Atkins work for?
Travis Atkins works for Eliseai
What is Travis Atkins's role at the current company?
Travis Atkins's current role is Technical Customer Success Manager @ EliseAi | Customer Success, Technical Integrations.
What is Travis Atkins's email address?
Travis Atkins's email address is tr****@****key.com
What schools did Travis Atkins attend?
Travis Atkins attended Portland State University, Willamette University.
What skills is Travis Atkins known for?
Travis Atkins has skills like Customer Service, Training, Public Speaking, Marketing, Research, Leadership, Sales, Team Building, Crm, Recruiting, Sales Management, Strategic Planning.
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