Travis Atkinson Email & Phone Number

Salt Lake City, Utah, Us

Partnered closely with the CEO and CFO to design, implement, and manage all internal IT systems and networks for a start-up Technology Solutions Provider utilizing cloud-based technologies. Expanded the business to 200+ employees, 10 retail locations, and 3 distinct business units (Chipr, SBS Tech, and Silicon Business Solutions), demanding diverse technology solutions, implementation, and support.• Established and managed the MDM for mobile sales devices at Chipr (a Home Solutions Provider focused on Fiber, Broadband, Mobile Devices, Home Security, and Solar) to ensure operational compliance.• Engineered secure and scalable Cisco Meraki networks, point-of-sale systems, and desktop images for SBS Tech (an Authorized AT&T Retailer with 10 nationwide retail stores) to ensure data integrity and compliance and deploy Microsoft 365 and Azure.• Oversaw delivery of comprehensive service for Silicon Business Solutions (specializing in Mobility, VoIP, SaaS, Collaboration Suites, Networks, and Security).• Facilitated leadership IT needs by overseeing Windows/iOS/MacOS systems, AWS (IAM, EC2, S3, Route53), Office 365, Google Workspace Enterprise, RingCentral VoIP, Cisco Meraki networks, ISP and vendor relations, hardware/software licensing, life cycles, and Zendesk ticketing.• Acted as a key liaison between the sales team, customers, and partners to provide optimal solutions tailored to specific objectives and use cases.• Cultivated ISP and vendor relationships and conducted R&D for services across all three business units.

Salt Lake City, Utah, Us

Sugar Land, Texas, Us

Led a remote team of 26, including 21 Senior IT Technicians and 5 Regional IT Managers, to support 1286 retail stores and the business division. Collaborated with the Director and CTO to create, manage, and allocate an $8M IT budget. Headed IT operations for acquisitions, mergers, new store builds, closures, relocations, and remodels. • Achieved Payment Card Industry (PCI) compliance in retail stores by securing point-of-sale systems, network hardware, application, and website black/whitelisting to implement directional VLANs on the Cisco Meraki stack and enhance network physical security.• Leveraged tools such as ServiceNow and Agile practices to create usable metrics for forecasting and identifying problematic trends, opportunities for improvement, and savings while staying updated with IT and market trends.• Spearheaded organizational hypergrowth from 40 retail stores in two states to the largest AT&T technology retailer in the country, with 1300 stores in 44 states.• Developed enterprise IT experience through partnerships with Fortune 300 companies, including AT&T and GameStop.• Collaborated with engineers and the Support Center Team to develop systems and procedures that mitigated store issues.• Orchestrated 42 acquisitions, including the full IT transition of systems and hardware for 429 retail stores within two days, under a month's notice and limited budget.• Removed 800+ duplicate and erroneous telecommunications accounts through post-acquisition audits, which resulted in $400K in annual savings.• Negotiated and executed contracts and master service agreements with various vendors and partners for hardware, software, licensing, telecommunications, and special projects.• Attained 100% direct report retention by fostering an environment of mutual trust, open communication, and empathy.• Initiated the Going Green project, reducing paper printing and toner needs by approximately 50%.

Sugar Land, Texas, Us

- Direct supervision to a team of eight senior IT technicians and establishment of a team of IT professionals for the expected hypergrowth.- Administration of IT hardware procurement to aid growth, technology changes, security and compliance requirements, and changing business needs in the retail space. - Management of depot relationship and stock levels for inbound or outbound hardware and licensing.- Creation of internal-facing Google Site for references, notifications, projects, contact information, FAQ, and trouble ticket creation of the IT Department.- Acquisition of 64 Cricket Wireless stores to the portfolio through acquisition.- Keen oversight to the migration and integration of Spring Mobile IT with Gamestop following its purchase in 2014.- Execution of network stacks migration from Sonicwall to Cisco Meraki platform throughout the company.- Leadership in supervising all field support teams in the market to guarantee high quality IT support for all retail locations of Tech-Brands.- Expert management of acquisition rollout and IT setup to prepare for store openings of relocations, whitespace, remodels, and AT&T corporate store takeovers.- Institution of all IT-centered, AT&T, as well as Apple & Cricket Corporate initiatives in relation to Tech-Brands stores as dealers.

Sugar Land, Texas, Us

- Performance of store visits to clean or repair outdated equipment for further enhancement in performance or lifespan, along with new sites to complete the wiring, setup, as well as configuration prior to new store openings.- Setting and delivery of all needed tools and IT equipment to future sites in the country.- Pivotal role as a remote and on-site liaison for wiring, security, construction, and telecommunications vendors for pre-openings.- Endowment of support to all of the IT systems for 120 retails locations in eight states.- Recipient of recognition as the second full-time IT employee of Spring Mobile during the expansion from Utah to Colorado.- Introduction of the first depot in the office, while transmitting equipment for repair and redeployment to decrease costs.- Reorganization of the IT Department into a scalable model capable of sustaining growth.