Travis Barta Email & Phone Number

San Antonio, Texas, United States

-Assist customers through payments application, onboarding, and activation processes.-Collaborate with sales and leadership teams to assist in the acquisition of new customers and contracts. -Communicate verbally and in writing to further process improvements for operational processes, as well as internal and customer facing documentation. -Operate independently on a day to day basis, meeting expectations week over week. -Utilized thrid party applications (Chargify, Stripe, Gocardless) to assist customers with payments, refunds, and credits.-Established and built further understanding of banking and accounting processes and principles

San Antonio, Texas Metropolitan Area

-Assisted customers with issues of varying complexities and support situations. -Troubleshot API and SMTP connection discrepancies, as well investigating format, endpoint, and body structure of calls made to and from internal infrastructure. -Pinpointed areas for process improvement and assisted in writing technical documentation for internal, and customer facing, information and processes.-Collaborated with different teams across the Mailgun platform to analyze and provide ongoing support to internal teams and customers.-Escalated issues to the appropriate teams as needed. -Further built proficiency with tools such as Zendesk, Slack, and JIRA; as well as experience with HTML, API, Webhooks, Javascript, and Application Troubleshooting. -Continued education in SaaS industry practices and end user support.

San Antonio, Texas, United States

TEAM LEAD-Managed a team of six to fifteen agents on a day to day basis, evaluating performance trends and quality.-Met with each agent on a weekly basis to assess performance to create targeted coaching with regards to productivity, customer service & engagement, and product knowledge. -Assisted agents with communication or general technical questions to help with their customer engagements and service.-Coordinated with leadership to communicate the implementation of new company policy and address agent concerns.-Oversaw the implementation of new technology and processes to a team of over 80 employees on a needed basis. -Reviewed and influenced hiring decisions in excess of over 100 applicants. -Lead conversations on operational changes and frequently provide feedback on proposed changes to further streamline production and determine overall impact. -Collaborated with the training department to establish proper practices and to ensure successful completion of training class. -Point of contact for all levels of support throughout the project consisting of Training, Operations, Quality, and Tier 2 Support. -Synergized with internal and external departments to achieve and maintain excellent performance, strategy, and implementation. -Received recognition on multiple occasions from senior management for work performance and proficiency.

Pleasanton, Texas, United States

-Accessed damage to vehicles to provide further insight into needed repairs.-Rendered repairs where needed on damaged vehicles utilizing a multitude of air powered, electric, and hand tools. -Performed body work using plastic filler, sculpting tools, and sandpaper to restore dents and realign body lines. -Mixed and applied primer, paint (color), clear coat/hardener to prepped vehicles. -Washed and thoroughly detailed vehicles ready to be delivered to customers. -Operated a flatbed tow truck for several roadside assistance companies in addition to local law enforcement. -Trained extensively in the safety of motor vehicle transportation.-Communicated effectively with customers, insurance companies, and law enforcement agencies.IT Support-Coordinated implementation of all in office hardware and software, including desktop stations, printers, and mobile devices.-Provided insight and advice to colleagues on properly utilizing their work systems.-Collaborated with colleagues to ensure unimpeded transitions with new systems and processes.-Advised management on needed upgrades to available systems. -Implemented new network devices and infrastructure to ensure seamless connectivity and proper security.

Corpus Christi, Texas, United States

-Provided unparalleled customer service to many regular customers, newcomers, and seasoned coffee enthusiasts. -Crafted beverages and food of all varieties in a fast-paced environment at the highest volume Starbucks in Corpus Christi, TX.-Received high evaluation marks during employment and inter-company awards for providing superior customer service, demonstrating a strong ability to multitask, and cultivating in-depth knowledge of all company products.-Trained new hires in the inner workings of being a Barista, by demonstrating the invaluable quality of multitasking. -Directed the floor and my fellow Baristas in a high stress environment. Delegated tasks while maintaining a streamlined production during peak rush times.