Built and maintained customer rapport by answering questions, understanding individual needs, providing estimates on time and cost, and selling recommended work. Communicated effectively with customers, conducted inspections and checked maintenance schedules to identify potential problems, symptoms, concerns, or regular service needed. Planned and organized the daily workload to ensure optimal efficiency of work hours for 8 certified technicians and 4 teams of oil change technicians. Held regular meetings with the Service Director to talk about the strategy of the Service Department concerning staffing, logistics, and how to better manage. Developed 150 weekly estimates for repairs by compiling costs on parts, labor and determining warranty eligibility.

Successfully accomplished the Manager Trainee program by mastering different roles in Service, Sales, Accounting, Finance, and Parts departments while shadowing and working with Sales Managers, Service Managers, and Finance Managers. Expanded on my excellent customer service skills by presenting and selling products and services to customers with wide ranges of personalities and backgrounds. Excelled in the service department and attained a full time position as a Service Advisor.