Travis Berg Email & Phone Number

Kirkland, Wa, Us

Us

I help reduce risk by proactively deterring, detecting, responding, and mitigating witting or unwitting acts that may cause damage or disruption to Marriott International business operations by any individual with current or previous authorized logical/physical access to Marriott’s 4Ps (people, products, platforms, properties).The purpose of this program is to connect existing security, business, and compliance-driven capabilities to improve identification and mitigation of insider risk. Examples include acts of data exposure, intellectual property theft, internal fraud, sabotage, and workplace violence.We partner with cross-functional business elements to reduce insider risk and enable risk-based decision making that may cause damage or disruption to business operations, brand reputation, and/or customer trust.

Seattle, Wa, Us

Responsibilities:During this job role, I performed regular one-on-one meetings with teammembers, organized weekly team meetings, and delivered presentations on team'smetrics in a weekly SecOps meeting. I fostered collaboration with various teamsincluding Vulnerability, SecEng, CTI, GRC, as well as HR and other departmentsbeyond Security. I developed and upheld dashboards in Resilient and Tableau,offering real-time visibility to upper management.Key Achievements:• Led and supervised an operations team of 10, comprising T1 and T2cybersecurity analysts.• Implemented automation initiatives, resulting in a 20% increase inoperational efficiency.• Ensured compliance with internal service level agreements (SLAs).

Seattle, Wa, Us

Responsibilities:During this job role, I orchestrated daily operations as an insider threatmanager, focusing on swift identification and remediation of insider threats.I collaborated extensively with various teams within company to formulateprograms and provide comprehensive insider threat services. I directed analysisof cases received from UEBA tool alongside my team, fine-tuning alerts andminimizing false positives.Key Achievements:• Pioneered creation of team from inception, designing and operationalizingall processes and workflows for identification of insider threats.• Initiated development of programs and presentations aimed at educating userswithin company on secure practices.• Spearheaded team's efforts in handling 20 cases per day, preventing dataloss, and addressing policy violations.

Seattle, Wa, Us

Responsibilities:During this job role, I oversaw daily operations to ensure security ofaccounts. I contributed to design and implementation of multiple securitycontrols to generate tickets upon detection of anomalies. I utilized toolssuch as Exabeam, Threatstream, Cylance, and Fireamp on a daily basis to enhancesecurity measures.Key Achievements:• Implemented alerts through Sailpoint IIQ and Splunk to detect anomalies andincorrect attributes in user accounts, while creating playbooks and processflows for operations team.• Led team in discovery and resolution of five accounts daily exhibitinganomalies or incorrect attributes.• Remediated internal employee accounts to deviate from policy and activelymonitor external threats.

Seattle, Wa, Us

Responsibilities:During this job role, I ensured network access compliance with SOX/PCI policiesby adhering rigorously to established protocols. I delivered robust supportfor a diverse range of tools and applications to maintain a high standard ofcustomer service. I interacted daily with active directory and exchangemanagement console for seamless operations. I scrutinized quality metrics andcompiled key performance indicators reports for management. I served as asubject matter expert for various applications to ensure timely documentationupdates.Key Achievements:• Innovated quality control assignments bi-weekly for operations team; eachteam member conducted quality checks on five tickets handled by another IAMteam member.• Performed 10 quarterly audits on user accounts with each audit potentiallyencompassing up to 1000 user accounts per domain.• Pioneered development and implementation of quality assurance programwithin IAM.

Fort Mill, Sc, Us

Provisioned access to domains and applications for a large travel company.

- Answered incoming technical phone calls for a major wireless company.- Provisioned accounts and manual configured cell phones, computers and data cards.- Performed troubleshooting on cell phones, computers and networks- Filed trouble tickets on issues to be investigated by network engineers- Received high customer service quality scores and was awarded for being in the top 5%.

Las Vegas, Nevada, Us

- Supervised Zappos.com and 6pm.com Customer Loyalty operations.- Played an important role in the testing and launch of sister site 6pm.com.- Administered warnings and terminated employees who were not performing up to expectations based on our Quality Assurance process.- Analyzed call center metrics to help manage the workload and staff accordingly.- Worked closely with the development team to make positive changes to the website.- Held team building events to help build strong communication.- Interviewed potential employees.- Delegated tasks and followed through on projects.

- Responded to customer emails and phone calls in a timely and helpful manner.- Maintained accurate Excel spreadsheets on a shared server to facilitate communication among team members.- Worked with customs agents and carriers regarding duties and taxes to ensure that crucial, time-sensitive shipments reach their destination- Took on the responsibility of training several new hires.- Established a valuable working relationship with many customers onthe Microsoft campus.- Assisted walk-in couriers/customers, performed audits for accountability, and maintained very accurate and high processing volumes on a daily basis.

Education record

Aas, Electronics Technology