Travis Biever Email & Phone Number

Eden Prairie, Minnesota, Us

Eden Prairie, Minnesota, Us

• Managed day to day system support for CHR B2B and Communications servers, as well as monitoring system health and transactional throughput.• Responsible for setting up, maintaining, and troubleshooting communications between CHR and External Trading Partners (FTP, SFTP, FTP\S, AS2, Secure AS2).• Collaborated with the development and onboarding teams for internal issues and worked with multiple software vendors to resolve application issues that could not be handled internally.• Involved in capacity planning for server and software architecture to maintain maximum availability, resiliency, and scalability while also taking into account risk mitigation.• Provided 24x7 administrative support for CHR's EDI and Comms systems.

Eden Prairie, Minnesota, Us

• Developed, maintained, and implemented EDI setups between multiple carriers and C.H. Robinson. This required coordination between the carrier's IT and BA groups, along with the C.H. Robinson business representatives.• Helped develop and put into place non-standard EDI integrations for European and Microsoft carriers.• Worked with multiple EDI applications including Sterling Integrator, Sterling Map Editor, and Edifecs Ramp Management, as well as C.H. Robinson proprietary tools.• Worked closely with and maintained a healthy relationship between all internal EDI teams and external third party companies.

Eden Prairie, Minnesota, Us

• Resolved incidents on first contact when possible and determined appropriate escalation path when necessary.• Supported standard Windows applications as well as various proprietary applications.• Maintained high rate of first-contact resolution and met resolution goals by updating tickets daily.• Acted as liaison between the Service Desk and Voice Comm, Messaging, and Sharepoint teams, by attending regular meetings and updating all teams regularly with reports and analysis of tickets.• Maintained and updated Voice Comm, Messaging, and Sharepoint Knowledge Base articles.

Minneapolis, Minnesota, Us

• Provided phone, desk-side, and remote support for corporate end users of Windows, Mac, and iOS devices.• Assembled, imaged, and installed computers running Windows XP, Windows 7, and Mac OS X and peripherals while also installing and configuring any needed software for those devices.• Managed user accounts, passwords, permissions, and security settings for all corporate users, located throughout the world.

Minneapolis, Minnesota, Us

• Supported POS and Telecom trouble issues within a corporate call center environment, including VOIP systems, DSL networking, and analog phone systems.• Handled 30+ technical/mission-critical calls daily and consistently met high service standards.• Communicated with telecom companies, on-site technicians, and ISPs to effectively resolve situations while escalating to the proper level if needed.

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