Travis Biever Email & Phone Number

Eden Prairie, Minnesota, US

Eden Prairie, Minnesota, US

• Managed day to day system support for CHR B2B and Communications servers, as well as monitoring system health and transactional throughput.
• Responsible for setting up, maintaining, and troubleshooting communications between CHR and External Trading Partners (FTP, SFTP, FTP\S, AS2, Secure AS2).
• Collaborated with the development and onboarding teams for internal issues and worked with multiple software vendors to resolve application issues that could not be handled internally.
• Involved in capacity planning for server and software architecture to maintain maximum availability, resiliency, and scalability while also taking into account risk mitigation.
• Provided 24x7 administrative support for CHR's EDI and Comms systems.

Eden Prairie, Minnesota, US

• Developed, maintained, and implemented EDI setups between multiple carriers and C.H. Robinson. This required coordination between the carrier's IT and BA groups, along with the C.H. Robinson business representatives.
• Helped develop and put into place non-standard EDI integrations for European and Microsoft carriers.
• Worked with multiple EDI applications including Sterling Integrator, Sterling Map Editor, and Edifecs Ramp Management, as well as C.H. Robinson proprietary tools.
• Worked closely with and maintained a healthy relationship between all internal EDI teams and external third party companies.

Eden Prairie, Minnesota, US

• Resolved incidents on first contact when possible and determined appropriate escalation path when necessary.
• Supported standard Windows applications as well as various proprietary applications.
• Maintained high rate of first-contact resolution and met resolution goals by updating tickets daily.
• Acted as liaison between the Service Desk and Voice Comm, Messaging, and Sharepoint teams, by attending regular meetings and updating all teams regularly with reports and analysis of tickets.
• Maintained and updated Voice Comm, Messaging, and Sharepoint Knowledge Base articles.

Minneapolis, Minnesota, US

• Provided phone, desk-side, and remote support for corporate end users of Windows, Mac, and iOS devices.
• Assembled, imaged, and installed computers running Windows XP, Windows 7, and Mac OS X and peripherals while also installing and configuring any needed software for those devices.
• Managed user accounts, passwords, permissions, and security settings for all corporate users, located throughout the world.

Minneapolis, Minnesota, US

• Supported POS and Telecom trouble issues within a corporate call center environment, including VOIP systems, DSL networking, and analog phone systems.
• Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
• Communicated with telecom companies, on-site technicians, and ISPs to effectively resolve situations while escalating to the proper level if needed.

US