Responsibilities include:*Respond to IT tickets to troubleshoot technical issues, install software, or issue additional equipment, both on-site and remotely*Assist with technology requirements at company meetings*Assist with building out conference rooms and office space: mount audio visual equipment and cable management, etc.*Perform equipment inventory and asset tagging*Accountable for managing receipt, documentation, and storage of IT equipment*Participated in QA for enterprise software deployment*Jamf Mobile Device Management and Okta Account Administration. *Helped develop recycling solution plan to bring Corp-Tech Team extra revenue in spending budget

Responsibilities included: Troubleshooting and Repair of iOS and Mac OS devices including iPhone, iPod, iPad, Mac and Apple Watch. Customer Service and repairing trust in Apple Products and Service. Specializes in Mac OS Support and Hardware Troubleshooting:*Proven ability to provide technical support and one to one learning sessions on a timely basis*Excels in high volume support in high energy environment while keeping entire team organized and on track*Provided mentoring and support for new and incoming tech team members and oversaw ability to gain knowledge and improve time assistance.*Achieved Market Recognition for providing and leading in mobile upgrade solutions to repair and maintain customer loyalty for the entire state of Georgia*Helped lead in team training and development during store shut down due to COVID-19 Pandemic to ensure up to date skills and consistency*Developed new repair strategies and services which have helped create faster customer solution times and successful repair percentages. *During COVID-19 shutdown, joined Apple Support team to help assist with aiding customers while Apple Retail Stores were closed. Led team in number of sessions completed as well as timely and successful solutions*Participated in Apple project to help with Machine Learning of Apple Photos and Maps app which aided in Intelligence curation, and improve personalization efforts and features in current and future releases of Apple Products and Service*Helped bring Customer Satisfaction Surveys to highest level of improvement in Regional Market resulting in Company Award for most improved store.

Responsibilities include consumer sales and customer service, conducting weekly workshop sessions, B2B transactions & consultations and visual merchandising.*Top five in Quarterly Sales averaging between $300,000 to $500,000 in yearly sales in both customer and B2B sales *Consistently Meeting or Exceeding Quarterly Metric Based Goals*Consistent Promoter Comments in Net Promoter Score Systems (NPS)*Established long term relationships for customers who are seeking Business Solutions. Helped established business relationship which over time led to $1 million in total sales. *Aided in Visual Merchandising of organizing store to meet visual standards.*Helped lead workshop sessions for organizations and small businesses *Trained new and existing employees in the store to develop customer service, point of sale and sales technique.

Responsibilities included implementation of transitions and classroom routines. Individualized, small group and whole group instruction. Curriculum planning, management and assessment of student learning.Some key accomplishments include*Leading in use of Apple Technology in the classroom and aided in helping teachers have better use of iPads in the classroom.*Instrumental in giving my mentor teachers' 5th Grade Classroom the highest Social Studies CRCT scores in Gwinnett County Public Schools.