Handle face-to-face, virtual and on the phone communication with end-users; listen, diagnose,solve, and document each issue● Collaborate with school administration to meet needs and requirements for technologyincluding multi-building camera systems, wireless networks, student & staff devices, and cloudbased student internet security and device management.● Research and address computer/printer/copier needs & requirements, and build new computersystems which are apart of… Show more Handle face-to-face, virtual and on the phone communication with end-users; listen, diagnose,solve, and document each issue● Collaborate with school administration to meet needs and requirements for technologyincluding multi-building camera systems, wireless networks, student & staff devices, and cloudbased student internet security and device management.● Research and address computer/printer/copier needs & requirements, and build new computersystems which are apart of everyday use● Taught multiple tech related classes at a jr/sr high level, including a keyboarding, intro tocomputers class, and computer college readiness courses● Provide maintenance and repair services for Windows and Google Chrome based machineson campus or remotely● Google for Education Administrator○ Create, remove and organize over 200 school staff and student emails addresses○ Maintain 125+ student issued Chromebooks with user support and machine repair○ Create Google Classroom environments and provide support.● Implemented ticketing system to communicate with 35+ staff & coworker to handle their techrelated needs and issues, including: personal pc hardware & software, internet connectivity,google classroom, transition staff/students to online schooling & zoom classrooms, & facilitatedtech-based learning Show less

Staples Easytech Associate - Titusville, Fl June 2006 - March 2021● Personal interface with customers to troubleshoot and resolve pc tech issues● Create support tickets in the ticketing system and provided accurate documentation of issues● Communicate with other team members on progress and problem solving to complete tasks● Facilitate sales opportunity by understanding consumer tech needs with compatible techmerchandise