KEY RESPONSIBILITIES- Oversee technical administration of on-premises and cloud Microsoft 365 / Azure environments.- Provide rotational 24/7 emergency P1 outage server support.- Make visits to multiple manufacturing locations on a monthly basis to ensure the facility's IT infrastructure is running smoothly.KEY ACCOMPLISHMENTS- Successfully assisted with recovering enterprise infrastructure following a crippling ransomware attack on our organization.- Top SLA performer on my teams.

KEY RESPONSIBILITIES- Oversee IT technical support for a 650,000 sq. ft manufacturing operation.- Identify recurring IT issues and implement permanent strategic solutions.- Serve as the on-premises IT leader and as an IT liaison for management staff.- Maintain on-premises IT infrastructure and IT hardware. Server, network, telecom, workstation, mobile etc...- Manage on-premises IT department, four technicians.- Manage on-premises IT inventory and assets.- Manage on-premises IT budget and purchasing.- Manage on-premises IT projects. Deployment, rollout, integration and upgrade.- Ensure day-to-day delivery, integrity and utilization of manufacturing data.KEY ACCOMPLISHMENTS- Successfully reduced IT manufacturing downtime by approximately 30%, over 3 years.- Successfully led on-premises IT infrastructure, systems and operations through an in-succession company divestiture, acquisition and merger.- Successfully deployed new modern manufacturing equipment, new modern software systems and process integrations to increase manufacturing capacity and output.- Successfully deployed a new enterprise asset management system to increase all technical support department’s efficiency, tracking and metric reporting capability.

KEY RESPONSIBILITIES- Provided tier 2 IT technical support for a 650,000 sq. ft manufacturing operation.- Served as the on-premises IT resource for remote IT infrastructure teams. I personally handled the deployment of all new computer hardware, software and infrastructure.- Ensured maximum up time of all manufacturing IT systems.- Ensured delivery, integrity and proper utilization of day-to-day manufacturing data.KEY ACCOMPLISHMENTS- Successfully deployed new modern network infrastructure across a 650,000 sq ft. campus, reducing outage risks and increasing performance and reliability.- Successfully deployed new server infrastructure to increase performance and reliability.

KEY RESPONSIBILITIES- Provided tier 1 IT technical support for a 650,000 sq. ft manufacturing operation.- Maintained computer systems and software databases to ensure that the maximum use of raw materials was being upheld.- Trained new manufacturing associates on the proper use of manufacturing computer systems, IT processes and tools.KEY ACCOMPLISHMENTS- Successfully reduced raw material waste through utilization of computer software.- Successfully developed multiple top tier manufacturing IT equipment operators.

- Built, sold and supported custom desktop computer systems.- Provided desktop and laptop hardware repair services, including data recovery.