◦ Oversaw as part of a management team the daily operations of Union Drive Marketplace utilizing; complex organization, teamwork and communication skills, to provide high quality, safe, and cost-efficient food service to university students, staff, and guests. Serving on average 3000+ meals a day.◦ Supervised 30+ Full and Part Time staff at any given time of the day. ◦ Supervised and participated in food ordering, food production, service, cash handling, sanitation, and facility maintenance, as part of the management team filling any of the roles as needed◦ Oversaw the hiring and on-boarding process of new staff in the facility ◦ Oversaw that staff was receiving proper training in cleaning, sanitation, production, safety, and service. ◦ Developed processes to improve accuracy and efficiency when tracking trainings.◦ Reviewed and evaluated staff under my direct supervision and provided developmental feedback for them.◦ Coordinated with the Management Team holding all staff to the policies and procedures used at Iowa State University and provided coaching and discipline when necessary.◦ Evaluated and Improved current Operational Processes and Created new Processes when needed.◦ Evaluated all equipment for any maintenance needs and took corrective actions when needed, delegating work orders to trained maintenance staff when appropriate ◦ Executed the primary ordering needs for the facility ranging on average from $4,000 to upwards of $13,000 plus on daily basis. I also provide support and training for all other ordering needs for the facility as well.◦ Oversaw and provided support for the logistical needs of the facility

o Managed daily operations in the Café and Electronics & Entertainment departments.o Improved Café storage areas increasing inventory accuracy and reducing wasteo Created and implemented new production routines and standards increasing sales comparisons by 20% from the previous year on average each montho Created and implemented new cleaning routines to ensure food safety and sanitation standards were met and exceeded.o Revamped Retail Grab and Go selection to provide better choices and more variety, increasing sales and foot traffico Developed and maintained positive vendor partnershipso Managed the distribution of received products to various areas of the storeo Oversaw in coordination with the rest of the management a customer service and experience focused culture, which led to increased customer satisfactiono Organized and trained team-members to have full product knowledge in a sales-driven environmento Identified customer needs and provided information, services, and products in an efficient manner to meet those needs.o Assisted in identifying and correcting technical issues with our products over the phone and in the store, utilizing my product knowledge and research skills to provide excellent customer serviceo Analyzed pricing decisions to match competitors and move old product quickly to make room for new items and fresh items

o Oversaw as part of the management team the daily operations of Union Drive Marketplace utilizing; complex organization, teamwork and communication skills, to provide high quality, safe, and cost-efficient food service to university students, staff, and guestso Lead a diverse groups of Part-Time students and Full-Time Staff to provide meal service in a fast-paced and large volume environmento Executed the Weekly Inventory in Coordination with a team utilizing efficiency, accuracy, and attention to detailo Assisted developing new recipes to create more variety in our menu offerings o Assisted with the training and development of student employees and staff along with motivating them to continue their growth and developmento Provided effective Customer Service by listening to and responding to a wide range of customer requests

o Supervising the night operation of the kitchen.o Direct coworkers in an efficient and effective manner.o Display and prepare food in appealing manner to customers.o Prepare Retail packed food items for sale to customers.o Process Catering orders.o Perform Catering functions from prep, service, to clean up.

o Became extremely knowledgeable and skilled in all areas of the Dining Facility.o Assisted with the setup, maintenance, and cleanup of the Dining Unit.o Assisted with the training, development, and orientation of other student employees and motivated them to continue their growth and development.o Assisted with the leadership of the daily receiving and was relied upon to complete the pulling of food.o Followed safety and sanitation guidelineso Communicated and responded to a range of customer requests