Over 12 + years of IT experience in international/domestic sales/businessdevelopment along with operations and administrationClose exposure to various routine activities at work and extensive experienceof monitoring and controlling themGreat managerial skills and team lead aptitudeExtraordinary fluency and control over languageExceptional ability of encouraging and motivating team members consistentlyAbility to handle conflict situations among various departments, which occurquite frequently at centersGreat command over reports, both preparation and analysis.Operations activity for lead generation to get more Corporate clients for our software developmentteam.Monitored the daily performances by the executives and assisted them withthe grievances they are facingPerformed frequent performance evaluations of executives and encouragedthem for better and consistent performancesImplemented quality control measures as guided by the managerPrepared periodic performance reports and forwarded it to the manager