• Actively manage project plans, program development, process improvements, and reportingcadence for the client implementation portfolio of projects.• Manage scope, schedule, change, risks, issues, and resource management of projects and programs.• Work closely with cross-functional teams to identify and validate project assumptions and ensuredependencies between projects are managed effectively.• Partner with professional services to collect and configure client application requirements, conducteffective training sessions, and perform quality control measures prior to go-live deployments.• Standardize, execute, and operate Professional Services program strategies to support clientimplementation projects which require coordination among various internal and external functions.• Facilitate and communicate change management among internal and external stakeholders ofvarious levels across organizations.• Schedule, facilitate and participate in client facing project and program activities.• Produce accurate and timely project and portfolio metrics, reporting, and dashboards.• Facilitate effective and efficient project meetings and cadence with clear agendas and objectives.• Create, maintain, and improve client implementation artifacts, template library and reporting methodswith alignment to PMO project-related governance, structure, standards, tools, and techniques.• Influence and impact the maturity of PMO process alignment, value creation, and operationalefficiencies among Medalogix enterprise.

 Act as the Project Sponsor/Relationship Manager for active implementation clients.  Create, lead, and manage departmental initiatives that further improve departmental standards Execute and manage billing for implementation services and reporting revenue for all of Professional Services to executives.  Serve as the manager of our Senior Implementation Consultant team through guidance, mentorship, and leadership

 Create, lead, and manage departmental initiatives that further improve departmental standards Redefine implementation training curriculum and internal education process Provide support to internal and external resources as a subject matter expert

 Manage career development of experienced consultants and new hires assigned to my team Mentor employees through initiatives aimed to further the growth and development of the department Lead customers through clinical and operational process development through the implementation phase

 Assist the customer through the customization, setup, roll-out and deployment of our software Consult customers on best practices within the home health and hospice industries to ensure they are setting their software up to return maximum results Customer focused, detail oriented and able to effectively manage multiple tasks simultaneously

Act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. My primary duty is to guide the customer through the customization, setup, roll-out and deployment of our software. I consult customers on best practices within the home health and hospice industries to ensure they are setting their software up to return maximum results. I'm responsible for working with Product Management and Customer Support to roll-out new product offerings and assist in the development of training materials for the customer and staff education. I must be customer focused, detail oriented and able to effectively manage multiple tasks simultaneously. Finally, it is important for me to be able to work independently and provide training and support on the Homecare Homebase product. This position exhibits my ability to communicate effectively both orally and with written correspondence.

Maintain set-ups and organization of reserved rooms in the student center while communicating and coordinating with various clients to serve their desired needs for the evening.

Responsible for the well-being of the students that reside in my community, create and execute educational and social programming, and mediate difficult situations between residents.

Communicate and serve food and beverages to guests. (Currently a seasonal job when I visit home for vacations and breaks from school).

Served snacks to baseball fans at a minor league baseball games by walking through the aisles and shouting.