Executive Director of Customer Success & Revenue Operations | Passionate About Empowering Teams and Driving Customer-Centric GrowthWith over 22 years of experience in digital marketing and advertising, I’ve built a career at the intersection of customer success, operations, and revenue growth. Today, as the Executive Director of CS & Revenue Operations at Spiceworks Ziff Davis, I focus on delivering exceptional customer experiences, building high-performing teams, and driving sustainable business outcomes.My expertise spans business operations, sales enablement, revenue retention, and team leadership within SaaS, digital publishing, and performance marketing. I’ve honed my skills in both startup and publicly traded environments, achieving repeatable success through a people-first mindset, robust processes, and actionable metrics.I’m passionate about creating strategies that align vision with execution—leading with empathy, empowering teams, and ensuring every initiative contributes to long-term success. Whether shaping high-level strategy or diving deep into the details, I’m committed to delivering results that elevate businesses and individuals alike.Core Strengths:✅ Vision & Strategy✅ Executive Leadership✅ Business Strategy & Execution✅ Customer Success & Revenue Operations✅ Change Management & Complex Problem-Solving✅ Team Building & Empowerment✅ KPIs, NPS, and Data-Driven Decision-MakingLet’s connect if you’re interested in discussing leadership, customer success strategies, or how to create scalable growth through operational excellence.