• Collaborate with senior leadership to define project objectives and align them with the organization's strategic goals.• Develop comprehensive project plans, including scope, goals, deliverables, timelines, and resource allocation.• Allocate and manage project resources, including team members, budget, and equipment, to ensure efficient project execution.• Lead and motivate project teams, providing guidance and support to ensure the successful completion of projects.• Identify potential risks and develop mitigation strategies to minimize project disruptions and delays.• Maintain open and effective communication with project stakeholders, including clients, executives, and team members, to provide project updates and ensure alignment with expectations.• Implement and maintain quality control processes in collaboration with QA department to ensure the deliverables meet established standards and client requirements.• Track project progress, performance metrics, and KPIs and provide regular reports to senior management.• Coordinate and implement change management processes to adapt to evolving project requirements for large and small teams• Promote a culture of continuous improvement by identifying areas for optimization and implementing best practices in project management.• Collaborate with external vendors and suppliers as needed to support project requirements. Manage all vendor, systems contracts and relationships. • Manage project budgets, control costs, and ensure that projects are completed within budget constraints.

• Oversee all logistical, strategical, organizational, and administrative direction for the Enterprise UX/UI organization• Drive innovation of digital roadmap for all product brands and websites• Created and expanded the UI/UX team to a hierarchical, multi-department organization, supporting 15+ business owners, managing products and services across the RV, Retail, Travel and Insurance businesses• Foster an environment that supports internal and external collaboration and teamwork• Facilitate the growth of individuals through mentorship, formal and informal education, presentations and other business-related/revenue-generating ventures• Continually evaluate and promote utilization of internal and external tools to improve the people, product, and process of the UI/UX team and enterprise• Manage vendor relationships for ongoing improvement towards a lasting partnership• Present digital strategy, innovation, and product enhancements to SVP/C-suite• Establish a network for voice of the customer capture, analysis, prioritization and improvements• Facilitate the collaboration between design, development, marketing, analytics, service, inventory and stakeholders • Establish and maintain departmental and cross-department processes to promote collaboration, innovation and to ensure streamlining for consistency and efficiency• Create a research department, allowing for further customer and experience analysis to better understand our experiences and customers• Participate on larger corporate panels for social/cultural and product improvement• Implement agile methodologies across digital teams• Incorporate new QA policies to ensure better quality products are released• Assist in establishing SEO, analytics best practices and teams• Establish user experience for brand new company ventures• Assess, integrate new acquisitions in the digital space into the existing Camping World structure and processes• Enforce performance management best practices

Manage the Enterprise UI/UX Design & Research team, processes, pipeline, and projects for all CWH brands.• Support Project Managers on their planning calls to ensure all business/operational questions are answered• Provide direction to the development and UI/UX teams throughout the project and ensure that requirements are met before any major production push• Aid in the UI/UX process to determine future iterations of the digital products and ensure that business approvals for new designs have been received• Aid in the development of product vision, road map and growth opportunities• Aid in the development of new digital products to support, including but not limited to, working with vendors, ensuring scope is established, and resources are allocated properly• Work with Project Management to ensure backlog is managed, projects are scoped fully, and user stories are elaborated upon• Work directly with the VP of Digital Development to create product release planning and ensure that the information is communicated down to the relevant teams• Collaborate with the analytics team to determine strategic changes to UI/UX for CW digital properties• Develop business plans for expansion of digital properties to support all business lines• Vendor management

Oversee the implementation of the Customer Service agent platform, coordinating efforts between vendor teams and internal engineering. • Communicate between the business and internal/external IT (Inventory/Fulfillment, OMS, Customer Service, UI/UX, Marketing, Business Intelligence/Reporting, Finance, Accounting, IT Security, Vendors)• Leverage experience and understanding on how to take out of the box software through implementation, integration, testing, and go-live. • Manage Customer Service work stream and $2 mil budget in all initiatives around new SaaS platform, including customer help center, special offer programs and promotions for all Foot Locker banners.

Led project management efforts across multiple clients with focus on continuous process improvement and result-focused project management framework. Managed timelines, scope, budget, requirement traceability, and stakeholder management activities.• Manage New client site rollouts, existing client site change requests, core platform code development• Project requirements gathering, planning, reporting and communication at all phases of a project from start to finish• Be a product expert, responsible for the configuration, deployment, training and support of ATTRAQT’s core functionality• Act as the interface between client and technical staff, convert client requests into technical requirements• Actively seek to understand the finer details of the platform so as to reduce load on technical team by providing client technical support• Produce project progress reports for ATTRAQT Management.• Work with ATTRAQT Account Management and Client Support Team in managing ongoing change requests for clients after they go live. • Cover first line client support responses during US afternoon hours• Assist with implementation of improvements to processes and documentation• Provide feedback from clients that will enhance the usability and functionality of the ATTRAQT system• Provide ad hoc technical pre-sales support

Led project management activities across 14 out of 15 company clients. Provide subject matter expertise in agile project management methodologies• Key contact for all IT-related projects regarding the clients I am responsible for• Manage new/incremental projects through entirety of SDLC in collaboration with multiple departments• Work closely with Client Services department to receive client requests/projects, prioritize, and schedule within IT and QA resources. • Build timelines via MS Project for all deliverables and update as needed.• Facilitate and participate in constant communication with all key stakeholders (Management, Client Services, Developers, QA, Analytics, Operations)• Utilize ticket system to manage ticket creation, prioritization, scheduling, updates, and completion.• Approve/Manage change requests for relevant projects• Participate or host daily and weekly meetings for new/existing/completed projects with relevant parties.

• Support the development and implementation of standard project management practices, template, and playbooks• Facilitate project scheduling and forecasting• Report, review, and control progress to assure commitments are achieved• Support Risk Management process• Facilitate the documentation of lessons learned at project closure• Participate in weekly Program Management Office (PMO) team meetings• Update and maintain the PMO websites with pertinent content and links• Audit the Collaborative Services templates, processes, and associated training• Maintain awareness of emerging technologies and project scheduling techniques

• Generate interest in study abroad programs provided by IBS• Network with student organizations and provide program information• Make initial contact and schedule informational meetings with College of Business departments and affiliates • Produce and present informational presentations on IBS and their offered study abroad programs• Market to potential participants in both formal and informal formats

• Manage day to day operations of 16 technicians• Develop student employees via motivation, training, education, and in-depth support of technical team• Provide tier 3 support to students, staff, and computer labs• Plan and execute mass computer installations• Ensure consistency and quality customer service• Proactively maintain and update technical documentation in knowledge base• Facilitate weekly meetings, procedural and training-based presentations• Participate in the hiring and termination process

• Developed higher level of problem solving skills through hands on experience• Provided phone and onsite technical support for university staff and students• Supported enterprise software, network, and hardware support of faculty computers, equipment, and printers